ASSISTANT COUNTRY DIRECTOR, PROGRAM SUPPORT at CARE USA

CARE is an international NGO with local staff and community partners in more than 90 countries. We create local solutions to poverty and inequality and we seek dignity for everyone every day and during times of crisis. These solutions have a broad range, from clean water to access to education; from microfinance to ensuring that everyone has nutritious food; from agriculture and climate change to disaster response. CARE puts women and girls at the center of everything we do because they have proven to be the best hope for creating lasting change in the world. Our staff live where they work, which makes us effective at understanding the challenges they face. We’ve been doing this for over 70 years, since World War II. It started with the world’s first CARE Package® of food for the post-war hungry in Europe. Our work today is as important as ever, we believe that poverty and inequality are historic injustices that we can end within a generation, for good. If you share our core beliefs: poverty is an injustice; poverty is solvable; and together, we have the power to end it, join us, and fight with CARE.

CARE is seeking a talented, motivated, and innovative Assistant Country Director, Program Support (ACD-PS) to provide leadership, direction, and overall responsibility for country office administrative and operational processes and functions, encompassing Administration, Information and Communications Technology (ICT), Procurement and Logistics, as well as the operationalization of routine safety and security protocols; all in contribution to and in support of effective and quality program delivery. The person in this role will be a member of the Country Office Senior Management Team (SMT) reporting directly to the Country Director.

What will you be doing?

As a vital member of the country office Senior Management Team (SMT) you will play a strategic and essential hands-on role in the development and/or enhancement of country office program support systems, policies, and processes to achieve operational efficiency and contribute to the effectiveness of overall management including in Finance, Human Resources, and Programs while building capacity within the Country Office. You will provide leadership and direction to diverse teams and ensure strong internal but cohesive controls and optimal operational efficiency for timely and quality program delivery.

In this role, you will participate in and contribute to the strategic leadership and direction of the country office and provide insight, business acumen to enhance the agility and efficacy of our program support systems and processes for a successful achievement of the 2030 Vision and strategic framework. You will also contribute to the positioning of CARE Ghana as a partner of choice both internally, and externally (with donors, partners, Government, etc.); and as is required of all SMT members, you will be a trusted ambassador and champion of CARE’s brand and program in Ghana.

What we need:

The role requires exceptional, proactive, professional, customer-focused operational management skills and experience, coupled with the ability to make coherent and sometimes difficult decisions and/or recommendations; and ensure optimal, cost-effective, and sustainable implementation of program support. The ACD-PS oversees the provision of the highest quality support services and information to all levels of CARE staff, partners, donors, program participants, and other stakeholders.

In alignment with CARE putting “People at the Centre of Development” and our Core Values Commitment, the ACD-PS leads a team with Vision and Purpose; demonstrates respect for diversity, equity, belonging, and inclusion (DEBI); and contributes to a work culture that promotes staff personal and professional development, wellness and wellbeing.

Some of your Responsibilities:

• Participate in strategic discussions about the Country Office’s 2030 strategy
• Strategic Leadership
• Procurement
• Logistics including Transportation
• Administration including Facility and Asset Management and Operational Security
• Information and Communications Technology (ICT), Data and Cyber Security
• Systems Development and Improvement

What will help with your success in this role:

• A minimum of a bachelor’s degree in Business Administration or equivalent
• A Master of Business Administration or Masters in NGO Management or similar is desired
• Basic financial management skills including hands-on experience with budgeting and knowledge of basic accounting
• At least five (5) years of hands-on experience in a similar senior management and leadership position preferably in the not-for-profit sector
• Demonstrable success in building and managing diverse teams in a high-pressure environment
• Excellent people management and team leadership skills; ability to get diverse groups of people to work effectively together with vision and purpose
• Advanced knowledge of and expertise in using productive tools (Office 365, G-Suite, etc.)
• Strong analytical and problem-solving skills
• Demonstrated ability to facilitate and navigate through change while dealing with ambiguity or paradox
• Excellent knowledge of all program support functions
• Must possess excellent and agile negotiation skills
• Advanced written and verbal communication in English

**Ghanaian Citizens are strongly encouraged to apply.