JOB PURPOSE
The Assistant – Information Systems will support the CRM users, do second line user support and implement user requirements as per the designs approved by the Head of Business Systems. The job holder will also implement reports and dashboards on the corporate business intelligence platform as per the corporate requirements of the various user groups.
The Assistant – Information Systems shall test and deploy the required features in accordance to the laid-out procedures as well as improve and add new features in the CRM as per approved change requests.
PRIMARY RESPONSIBILITIES
Requirements Gathering (15%)
- Engage users in understanding their needs for the CRM and Qlik.
- Assist the Head of Business Systems in analysis and user design.
- Work with the Head of Business Systems to consolidate the requirements and develop them into a software design.
Software Development (30%)
- Develop CRM patches as per the approved design review.
- Develop new software features as per the requirements document.
Software Testing (10%)
- Write and implement test scripts of software developed in consultation with the software owners and the Head of Business Systems.
- Do reworks on bugs and errors that may emanate from the software testing process.
- Work with software vendors in testing and doing reworks for the CRM.
- Conduct user acceptance tests with users.
User Support (15%)
- Support users on issues that are raised on service desk.
- Conduct periodic checks with users on their experience with the CRM.
- Support users in usage of the CRM, both corporate and user-specific software.
Systems Maintenance (15%)
- Ensure all software under the Business Systems unit are well updated and patched.
- Do patches of software for preventive, adaptive or corrective purposes.
Dashboards and Reports Development (15%)
- Develop dashboards and reports from Qlik as per user requirements.
- Update dashboards on the consolidated corporate reporting platform.
REQUIRED QUALIFICATIONS
Education and Professional Qualifications
- Bachelor’s degree in Information Technology, Computer Science or other relevant fields, with focus on Software Development an added advantage
- Knowledge of SQL Server management.
- Knowledge of HTML, JavaScript, PHP, Python and other relevant web design coding languages
- Extensive knowledge of CSS and JS methods for highly responsive web applications
- Knowledge in use of business intelligence platforms
Required Qualifications and Experience
- 1-3 years of relevant experience supporting CRM activities and users
- Experience in implementation of projects using agile methodology
- Ability to interpret systems designs
- Experience in communicating with users, other technical teams and management to collect requirements, identify tasks, provide estimates and meet production deadlines
- Proven experience in Domain-driven design architecture.
- Experience with mission critical, 24×7 systems
- Proven experience in software development using Microsoft C# MVC, fluent API
- Experience working in an Agile Environment
- In-depth experience with relational databases
Skills and Competencies
- Knowledge in agile programming methodology
- Good communication skills
- A team player
- Knowledge in software engineering methodologies
- Knowledge in object-oriented programming
- Knowledge in PowerApps/Power Automate development
- Knowledge in Qlik dashboards development
**QUALIFIED FEMALE APPLICANTS ARE HIGHLY ENCOURAGED TO APPLY**
How to apply
Interested? Please visit our website https://amref.org/job/assistant-information-systems/ to make your application. You will be directed to our online portal where you will need to create an account in order for you to be able to submit your application. Your application should include a cover letter detailing why you are the best fit for this position and your CV with relevant skills and experience. Closing date will be November 16, 2022. Only shortlisted candidates will be contacted.
Duly note that Amref Health Africa does not require applicants to pay any money at whatever stage of the recruitment and selection process and have not retained any agent in connection with recruitment. Although Amref may use different job boards from time to time to further spread its reach for applicants, all open vacancies are published on our website under the Vacancies page and on our official social media pages. Kindly also note that official emails from Amref Health Africa will arrive from an @amref.org address.
Amref Health Africa is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Amref Health Africa is an equal opportunity employer and has a non-smoking environment policy.