Canadian Orientation Abroad (COA) Facilitator at International Organization for Migration

Vacancy Notice

Open to Internal & External Candidates

Position Title

Canadian Orientation Abroad (COA) Facilitator

Classification, Position Grade

General Staff, Grade G5

Duty Station **

Jordan, Amman

Type of Appointment

One Year Fixed Term Contract – with possibility of extension**

Date of Issue

20 Jan 2022

Closure Date

02 February 2022

Vacancy No.

JOR/014/2022

Organizational Unit

IOM (LHD)

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment.

Internal and external candidates are eligible to apply to this vacancy.

For the purpose of the vacancy, internal candidates are considered as first-tier candidates.

Context and Scope

Since 1998, in partnership with the Government of Canada, the International Organization for Migration (IOM) has been providing pre-arrival Information and Orientation sessions to refugees approved for resettlement to Canada in over 60 locations worldwide. This flagship programme is Canadian Orientation Abroad (COA).

Under (i) the direct supervision of the COA Coordinator in COA Jordan; (ii) the overall administrative supervision of the IOM Jordan office; (iii) and the technical support of the COA Global Programme Manager in Geneva, the successful candidate will provide support to the COA Programme by assisting and supporting the delivery of pre-arrival information through a hybrid mix of training modalities: telephonic, virtual and/or in-person orientation and by liaising internally within various COA partners (IOM OPS and IOM MHD) on refugee movements and with other IOM departments on administrative matters. S/he will provide administrative and logistical support on various aspects of COA programme activities in Jordan.

Core Functions / Responsibilities:

  1. Assist and support the delivery of pre-arrival information through a hybrid mix of training modalities: telephonic, virtual and/or in-person orientation and needs assessment and referrals to youth and adult refugees in Jordan.
  2. Keep abreast of changes in curriculum content of pre-departure orientation, be fully familiar with the content of COA Toolboxes of activities for adults and youth, research information about resettlement to Canada, and through mentoring and coaching, and the mastering of various tools and platforms, become an expert facilitator at delivering information sessions specifically designed for refugees.
  3. Contribute to the creation of agendas, learning outcomes, and facilitation guides for COA staff and participants.
  4. Support the COA Coordinator and Facilitator in the preparation of COA delivery planning and scheduling of sessions whether telephonic, virtual or in-person.
  5. Support, in times of training surges, the COA activities in other locations around the world by conducting telephonic, virtual and/or in-person mobile training sessions to different locations in a larger region.
  6. Support, in times when the Arabic language is needed, with the delivery of telephonic, virtual or in-person sessions in other areas of the world.
  7. Support the COA Coordinator and Facilitator with planning and scheduling of COA sessions, calling refugee clients, preparing participant lists, assisting with narrative reports, translation of materials into target languages and with the maintenance of up-to-date and accurate statistical sheets.
  8. Support the coordination of refugee programming activities with the COA Coordinator and Facilitator and team on an on-going basis; liaise with other IOM departments and other IOM missions as necessary.
  9. Provide selected refugees with personalized referrals to in-Canada Service Provider Organizations (SPOs) when appropriate.
  10. Be fully efficient at using the COA data-encoding system (MiMOSA) in coordination with COA Manila staff. Report attendance timely and keep records of all COA participants confidential.
  11. Support COA reporting and evaluation objectives on all matters related to refugee programming.
  12. Contribute to the development of promotional tools aimed at increasing the uptake of pre-departure services among refugee clients and in disseminating information about COA to stakeholders.
  13. In coordination with the COA Coordinator and Facilitator, maintain an inventory of COA materials (COA Participant Workbooks, pens, bags, notebooks, etc.), support the procurement and distribution of COA training materials and supplies with COA supply chain management staff in COA Manila.
  14. Carry out various administrative tasks, including logistics of Travel on Duty (TDY), the organization of meetings and workshops, corresponding with participants, preparation of background documents and presentations.
  15. Contribute to development of the COA programme by participating in staff development workshops, exchange programs, attend mandatory and suggested e-learning courses and in-person or virtual Training of Trainers seminars.
  16. Perform such other duties as may be assigned.

Education

· University degree in Political or Social Sciences, Education or a related field from an accredited academic institution with minimum (3) three years of relevant professional experience; or

· Completed High school diploma with minimum (5) five years of relevant professional experience.

Experience

· Experience working with refugees.

· Experience providing information and orientation to and engaging with refugees is an advantage.

· Demonstrated ability to work effectively with a variety of stakeholders.

· Experience in leading interactive training seminars or orientation sessions for youth and adults.

Skills

· Clear and concise communication in writing (English);

· Excellent planning, organizational and time management skills;

· Attention to details;

· Proven ability to communicate cross-culturally;

· Speaking more than one of the different languages spoken by refugees in Ethiopia; especially Afaan Oromo and Tigrinya;

· IOM Functional Competencies required: Effective Communicator, successful negotiation, creative analytical thinker, active learner, strong team player and cross-cultural facilitator.

· Solid computer skills, including proficiency in MS Office Packages (Office, Excel, Power Point, SharePoint, Adobe Pro, Zoom, Outlook)

Languages:

Fluency in English and Arabic oral & written is required and French is advantageous**

Required Competencies

The incumbent is expected to demonstrate the following values and competencies:

Values – all IOM staff members must abide by and demonstrate these three values:

  • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioral indicators level 1

  • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge continuously seeks to learn, share knowledge and innovate.
  • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
  • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Others:

· The appointment is subject to funding confirmation.

· Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances

How to apply

How to apply:

  • Interested external candidates are invited to submit their applications plus a cover letter via Akhtaboot website, by 02 Feb 2022 at the latest, referring to this advertisement and VN # 149341
  • Interested Internal candidates need to submit their application plus a cover letter to vacancyamman@iom.int by 02 Feb2022**,** their updated IOM Personal History (PH) Form or E-recruit Internal Candidate profile generated from PRISM Portal indicating the vacancy number and position title as mentioned in the vacancy notice he/she applied for in the email Subject line. Any application without this information in the subject line will be excluded from the applications.

Only shortlisted candidates will be contacted. You can track the progress of your application on your personal application page in the Akhtaboot website https://www.akhtaboot.com & http://www.iom.int/

Posting period:

From 20 Jan 2022 – 02 Feb 2020

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