Case Aide At International Rescue Committee

IRC Background: The mission of the International Rescue Committee (IRC) is to help people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. Founded in 1933, the IRC has a presence in over 40 countries and 27 offices in the United States; the IRC leads the way from harm to home. Domestically, our offices across the U.S. ensure new arrivals have food, shelter, and clothing, and work with refugees to help them gain self-sufficiency.

​Job Overview: The Case Aide provides direct support to the resettlement team to facilitate the resettlement of newly arrived refugees. Assisting the resettlement team in the provision of core services such as purchasing household supplies and furniture, household set-up, orientation, purchasing supplies, providing transportation, airport pick-ups and related activities that support the client resettlement process. Supporting the resettlement team’s efforts to link clients with appropriate educational, health and social services. Assisting with the timely completion of client records, documentation, and case files. Providing language assistance (interpreting) when requested, if appropriate and other duties as needed.

​Major Responsibilities:

Responsibilities include, but are not limited to:

• Carry out timely pre- and post-arrival tasks to ensure each client has living essentials such as housing, food, medical care, and access to transportation, and is oriented to their new environment.
• Support efforts to link clients with appropriate educational, health, and social services. Assist clients to attain their established goals, address challenges, and utilize available resources.
• Detail client interactions in accordance with program requirements. Input client information in database(s) and assist with tracking and reporting as needed.
• Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.
• Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area.
• May provide interpretation services.
• Other duties as assigned.

​Key Working Relationships:

Position Reports to: Casework Supervisor

Other Internal and/or external contacts:

*Internal:***IRC Employees, interns, volunteers

External:Community partners

​Job Requirements:

• Education: Associate’s or Undergraduate degree preferred.
• Work Experience: Prior experience providing Casework services strongly preferred.
• Demonstrated Skills and Competencies: Demonstrated success achieving goals and communicating cross-culturally. Demonstrated ability, willingness, and confidence interpreting both one-on-one, and in group and large classroom settings if needed. Must be a team player, detail oriented, patient, professional, and reliable. Must exhibit professionalism across communication methods: call, texts, emails, in-person. Must be responsive to requests and feedback. Flexible, on-call schedule, including occasional weekend and evening availability
• Language Skills: Fluency in both written and spoken English and at least one of the following languages: Dari/Farsi, Pashto/Russian, and Arabic
• Certificates or Licenses: Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area**.**

​Working Environment:

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.

​COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

​Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

​Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.