Case Management and Care Coordination Officer At International Network For Aid Relief and Assistance

Job Title: Case Management and Care Coordination Officer

Organization: INARA (International Network for Aid, Relief, and Assistance)

Department: Medical and Mental Health

Location: Cairo

Application Deadline: on a rolling basis (until filled)

Introduction to INARA:

INARA, established in 2015, is a humanitarian organization dedicated to providing life-altering medical and mental health care for children affected by natural disasters, armed conflicts, and unsafe living conditions. Focusing on addressing the gaps in access to crucial services, INARA sponsors children of various nationalities in regions such as Lebanon, Ukraine, Syria, and Turkey. The organization employs a holistic approach, offering comprehensive medical assistance, mental health and psychosocial support, and community interventions to enhance the resilience and well-being of vulnerable children. INARA’s commitment extends to cases where programmatic gaps exist, stepping in when no other institution can provide the necessary assistance.

Through a global reach and a team of dedicated professionals, INARA aims to create a world where every child has the opportunity to lead a dignified life, overcoming the challenges imposed by natural and human-induced disasters. The organization’s mission centers on filling critical service voids and empowering children to heal, recover, and move forward despite the hardships they face

Job Summary:

The Case Management and Care Coordination Officer is responsible for overseeing and coordinating the comprehensive care and support services for patients. This role involves assessing patients’ needs, developing care plans, and collaborating with internal and external stakeholders to ensure the delivery of high-quality and culturally competent services. The officer will be an integral part of a multidisciplinary team, working to enhance the overall well-being and outcome.

Key Responsibilities:

Assessment and Planning:

Conduct comprehensive assessments of clients’ physical, emotional, social, and financial needs.
Develop individualized care plans in collaboration with clients, families, and relevant stakeholders.
Regularly review and adjust care plans to ensure relevance and effectiveness.
Work with a multidisciplinary team to integrate various perspectives into the assessment and planning process.
Facilitate crisis intervention planning, anticipating potential emergencies.
Advocate for patients to ensure accurate identification and addressing of their needs.
Collaborate with agencies, organizations, and healthcare providers to secure necessary resources.
Demonstrate cultural sensitivity in the assessment and planning process.
Stay informed about best practices through training and continuous professional development.

Coordination and Collaboration:

Establish effective communication channels with healthcare professionals, social services, and other relevant organizations.
Coordinate and liaise with external service providers to ensure a seamless continuum of care for clients.
Facilitate collaboration among different stakeholders involved in the client’s care journey.
Act as a central point of contact for information exchange between relevant parties.
Advocate for streamlined communication to enhance the efficiency of care coordination efforts.
Work collaboratively within a multidisciplinary team to achieve holistic and integrated patient care.
Support and engage in regular team meetings to discuss patients’ progress, challenges, and adjustments to care plans.
Ensure that all relevant parties are informed promptly of changes in care plans and patients’ needs.
Utilize effective communication strategies to address potential conflicts or challenges in the coordination process.
Maintain up-to-date knowledge of local social services and healthcare resources to enhance collaboration efforts.

Patient’s Support and Education:

Provide emotional support and practical assistance to patients and their families throughout their care journey.
Educate patients on available resources, services, and self-care strategies to empower them in decision-making.
Foster a supportive environment for patients to actively participate in their care plans.
Ensure patients are well-informed about their medical conditions, treatment options, and recovery expectations.
Tailor support services to address the unique needs and preferences of each client.
Collaborate with patients to set realistic goals and milestones within the care plan.
Regularly assess clients’ understanding of their health situation and adjust education efforts accordingly.
Assist patients in navigating the healthcare system and accessing necessary services.
Provide information on community support groups, workshops, or relevant events to enhance clients’ well-being.
Foster a compassionate and empathetic approach to patient’s support, recognizing the emotional challenges they may face.

Documentation and Reporting:

Maintain accurate and up-to-date patients’ records, ensuring confidentiality and compliance with regulations.
Document interventions, assessments, and coordination efforts in a systematic and organized manner.
Generate regular reports on patients’ progress, outcomes, and any changes to care plans.
Ensure that all documentation aligns with INARA’s standards and policies.
Provide detailed and accurate information for internal and external reporting requirements.
Collaborate with the administrative team to streamline documentation processes.
Implement a robust filing system to retrieve and reference patients’ records as needed easily.
Conduct regular audits of documentation to identify any discrepancies or areas for improvement.
Prepare reports for supervisory review, ensuring clarity and completeness.
Communicate effectively with the team regarding any updates or changes in documentation procedures.

Qualifications and Skills:

Bachelor’s degree in Social Work, Psychology, Nursing, or a related field. Master’s degree is a plus.
Proven experience in case management and care coordination.
Strong interpersonal and communication skills.
Ability to work collaboratively in a multidisciplinary team.
Knowledge of local social services and healthcare resources.
Familiarity with relevant laws and regulations governing patients care.