Case Management Officer – Gaza At War Child International

Job Summary/ Scope of Work

The case management officer is responsible for implementing community-based child protection activities in his/her community, including case management that is in line with international standards. S/he organizes and carries out work to address an individual’s (and their family’s) needs in an appropriate, systematic, and timely manner through direct support and/or referrals.

Responsibilities and Tasks

Job Responsibility 1: Direct Support and Care for Unaccompanied and Separated Children at Risk (60% of time)

• Provide direct support and care for unaccompanied and separated children at risk, including case management such as:
• Conducting field visits based on the overall situation of unaccompanied and separated children potentially at risk of protection violations to identify their protection needs and determine required interventions.
• Following up on children referred to War Child by other agencies and community partners.
• Identifying, referring, and following up on all services and ensuring action points are executed within the agreed timeframe.
• Providing basic counseling and psychosocial support.
• Regularly reviewing and adjusting action plans to ensure progress.
• Conducting appropriate follow-ups and referrals.
• Closing cases and following up on closed cases of children and their caregivers after a period from case closure (when appropriate).
• Managing cases in accordance with Standard Operating Procedures (SOPs).
• Documenting cases using case notes and regularly updating the database to ensure a comprehensive record of each case.
• Ensuring data collection and taking all necessary actions to guarantee confidentiality, storage, and security of information related to children, ensuring it is kept safe and maintaining children’s privacy.
• Monitoring, guiding, advising, and supporting children and caregivers throughout the process.
• Ensuring that children receive multidisciplinary and holistic support.
• Provide mapping and updates on available services and organizations operating in the area and share this information with relevant personnel at War Child.
• Ensure child protection concerns are communicated to the relevant staff.
• Deliver awareness sessions to families on child protection and case management services in new targeted communities as needed.

Job Responsibility 2: Internal/External Coordination, and Representation (20% of the time)

• Introduce War Child services within the targeted communities.
• Coordinate with CBOs on the implementation of activities.
• Coordinate daily with WCH program staff.
• Liaise with relevant child protection actors working in the area, including national and international.
• Participate and represent WCH in CPN meetings when necessary.
• Coordinate with partner organizations for referrals.
• Liaise with Protection Officers/MoSD focal points in the area.
• Participate in relevant case management meetings.
• Act as Child Safeguarding Focal point for their specific areas.

Job Responsibility 3: Monitoring and Reporting (20% of time)

• Support the maintenance of the WCH case management system.
• Complete the capacity assessment tool every 3 to 6 months.
• Support tracking of activities using agreed M&E tools.
• Participate in weekly reporting and planning meetings to ensure adherence to standards of care, quality case management, and reporting requirements are followed.
• Plan and conduct training of facilitators on different PSS and CP topics and interventions as requested by the line manager
• Ensure Fill in the database for the registered cases of children in case management service and the database for external referrals and follow up and update the data regularly.
• Participate in 1 to 2 individual and group monthly meetings with the case management supervisor to discuss different cases, challenges, and ways to overcome the challenges and improve the quality of service provided
• Perform other duties as assigned by the supervisor to enable and develop WCH programs.

Your profile:

Job Requirements

• Bachelor’s degree in social science, or any relevant field.
• Minimum 3 years of relevant experience.
• Good understanding of the local context and social welfare and legal system for child protection services in Palestine.
• Previous experience working with children/refugees/vulnerable populations.
• Proven experience engaging with different target groups from all backgrounds (children, families, local and international organizations, government, etc).
• Ability to maintain confidentiality, respect, non-discrimination, and safety of children at all times.
• Excellent communication, interpersonal, and problem-solving skills.
• Creativity and flexibility.
• Flexibility in working overtime when needed.
• Computer literacy (Microsoft Word and Excel).
• Fluency in Arabic.
• Good English skills