Casework Coordinator – Refugee Support At British Red Cross

Location: Glasgow
Contract type: Fixed Term – until 31st March 2022
Hours: 35 hours per week
Salary: ?21,799 – ?22,763 per annum, dependent on experience (salary includes market supplement of ?1,887 per annum)
Could you provide advice, support, and advocacy to people in crisis as a result of their immigration status?**
We are looking for a Casework Coordinator to join our Glasgow Refugee Support team.
Reporting to the Refugee Support Service Manager, you will ensure the provision of high-quality, person-centred, advice and advocacy support for people in a range of complex and crisis related situations in the Glasgow area.
You’ll primarily be responsible for the coordination and delivery of casework services for asylum seekers and refug ees. For this group living in limbo, without government support they can be particularly vulnerable and at risk of experiencing destitution.
You’ll take a holistic approach to supporting these individuals, by providing clients with short-term casework support. This could involve directing clients for help with their asylum cases or basic essentials, or building strong working relationships with local agencies and charities operating in the local area where individuals can be referred to for further assistance (e.g. access to accommodation)
This is a rewarding role, requiring excellent advocacy and communication skills, the ability to work sensitively and remain calm under pressure.
Meet the team

The Refugee Support service in Glasgow works closely with sector partners to support and meet the needs of asylum seekers and refugees in Glasgow and the surrounding area. We’re a busy team, assisting roughly 4,000 service users per year. Our service provides practical and emotional support to vulnerable refugees and asylum seekers in the region, most of whom are experiencing destitution.
In this role, you will work closely alongside fellow casework and project coordinators as part of a diverse and dynamic operational team.
This role might be for you if…

You’ve got experience delivering casework with vulnerable clients (ideally within the asylum support system), and you’re able to effectively advocate on behalf of clients to realise their rights and entitlements.
You have an understanding of issues relating to refugees, asylum seekers and other vulnerable migrants
You’re able to support, manage and develop volunteers
You’re a team player; you’re able to work as part of a team within what can sometimes be a high-pressure environment. You will have experience of cross-agency partnership and collaborative working too.
You’re a great communicator with the ability to adapt your communication based on the audience.
You have experience providing sensitive, safe and empowering support to distressed people in vulnerable situations
Closing date for applications is 23:59 on Sunday 25 th July, with interviews to take place week commencing 26th July.

We offer a wide range of staff benefits, these include:

36 days holiday pro rata (including Bank Holidays)
Option to buy an extra 5 days annual leave
Up to 6% contributory pension
Flexible working policy
Click here to find out more
A little bit more about us…**

The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country – we’re there when you need us.
Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.
At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.
In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.
If you are appointed to a role within BRC you will be subject to the organisation’s Code of Conduct, a copy of which you can find on our website.
As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.
If driving is an essential requirement of the role, appropri ate driver checks will be completed in line with current policy.
The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).
Follow us on Twitter @RedCrossJobsUK and on Linked in – British Red Cross, to hear about our latest job vacancies.
Connecting human kindness with human crisis**

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