Casework Coordinator Refugee Support – Liverpool, Merseyside At British Red Cross

**Casework Coordinator – Refugee Support (x2) Location: Liverpool, Merseyside (hybrid working between home and Liverpool office) Contract type: Permanent Hours per week: 35 Salary range: £23,801 per annum (inclusive of market supplement)

Could you provide advice, support, and advocacy to people in crisis as a result of their immigration status?**

We are looking for 2 Casework Coordinators to join our Refugee Support Team. Reporting to the Refugee Support Service Manager, you will ensure the provision of high-quality, person-centred, advice and advocacy support for people in a range of complex and crisis related situations in Merseyside.

Both positions will be based from our Liverpool office, with one role covering casework within Liverpool and the other covering casework throughout the res t of Merseyside.

You’ll primarily be responsible for the coordination and delivery of casework services for asylum seekers and refugees. For this group living in limbo, with limited government support they can be particularly vulnerable and at risk of experiencing destitution.

You’ll take a holistic approach to supporting these individuals, by providing clients with short-term casework support. This could involve directing clients for help with their asylum cases or basic essentials, or building strong working relationships with local agencies and charities operating in the local area where individuals can be referred to for further assistance (e.g. access to accommodation)

This is a very rewarding role, requiring excellent advocacy and communication skills, the ability to work sensitively and remain calm under pressure.

Meet the team

The Refugee Support service in works closely with secto r partners to support and meet the needs of asylum seekers and refugees.

The service provides practical and emotional support to vulnerable refugees and asylum seekers in the region, some of whom are experiencing destitution.

You will work closely alongside fellow casework and project coordinators as part of a diverse and dynamic operational team.

This role might be for you if…

• You’ve got experience delivering casework with vulnerable clients (ideally within the asylum support system), and you’re able to effectively advocate on behalf of clients to realise their rights and entitlements
• You have an understanding of issues relating to refugees, asylum seekers and other vulnerable migrants
• You’re able to support, manage and develop volunteers
• You’re a team player; you’re able to work as part of a team within what can sometimes be a high-pressure environment.
• You have experience of cross-agency partnership and collaborative working
• You’re a great communicator with the ability to adapt your communication based on the audience.
• You have experience providing sensitive, safe and empowering support to distressed people in vulnerable situations

(Please read the full Role Profile/ Job Description for more information about this vacancy including responsibilities and full person specification and refer to the ‘Additional Information’ attached for support completing your application)

Closing date for applications is 23:59 on Wednesday 10th of August 2022 interviews to follow shortly after.

We offer a wide range of staff benefits, these include:

• 36 days holiday (including Bank Holidays) – pro rata for fixed-term roles
• Option to buy an extra 5 days annual leave
• Up to 6% contributory pension
• Flexible working policy
• Genuine investment in your professional development

A little bit more about us…

The British Red Cross help anyone, anywhere in the UK, get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country – we’re there when you need us.

Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Diversity is something we celebra te and we want you to be able to bring your authentic self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation’s Code of Conduct, a copy of which you can find on our website.

As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.

The British Red Cros s, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

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Connecting human kindness with human crisis