CFM (complaints and feedback mechanism) and Safeguarding Expert At CESVI – Cooperazione e Sviluppo Onlus


CFM (complaints and feedback mechanism) and Safeguarding Expert



Starting date of collaboration

October 2023

Duty station

Assosa, with frequent travels to in the areas of operation (Bambasi refugee camp).

While performing the duties of this job in the field, he/she may be exposed to precarious settings under high-security risks and/or very basic living conditions and outside weather conditions, as well as to infectious diseases.


7 months, with possibility of extension


22 September 2023

The following responsibilities are not exhaustive. They aim to provide a clear sense of the nature and scope of jobs at this grade:

Implementation of HR Policy and Code of Conduct

Ensuring all new employees receive the HR Policy/Code of Conduct training as part of their induction;

Ensuring compliance with CESVI HR Policy and Code of Conduct within his/her area of responsibility;

Follow up and address HR issues appropriately.

Implementation of Safeguarding policies –Adult at Risk/Child Safeguarding/PSEA

Ensuring compliance with CESVI Safeguarding Policies and full implementation of Safeguarding measures within his/her area of responsibility throughout the project’s activities;

Preliminary assessment of potential safeguarding risks and periodical review;

Development of project complaints and feedback mechanisms (PCFM) in accordance with CESVI PCFM Guidelines;

Development of an adequate tool for communicating with children/adults at risk and communities on safeguarding risks and safeguarding concerns reporting mechanisms;

Organization of adequate capacity building, training, mentoring and advice to project staff, partners, volunteers and other associates.


Represent CESVI in a cluster or working group meetings at the regional state level;

Represent CESVI in appropriate humanitarian fora at a local level with government authorities, UN organization, NGOs, private sector, and donor agencies;

Represent CESVI in relevant coordination platforms (Consortium meetings and events, Alliance2015’s meetings and events, etc).

Perform any other duties and responsibilities assigned by the Country Director.

The main duty station will be Assosa with frequent travel to the field (Bambasi refugee camp). Travels will represent at least the 70% of the monthly activities.

New activities and tasks that may be necessary or useful for the proper and timely implementation of the project tasks may be defined jointly by CESVI and the “Specialist”.

The collaboration will start in October 2023.


CESVI has a zero-tolerance approach to any harm to, or exploitation of, a child or a vulnerable adult by any of our staff, related persons or partners.

CESVI’s commitment to being a safe organization begins with the staff recruitment process which includes meticulous checks, such as criminal records checks or check disclosure of previous convictions, to ensure children and vulnerable people are safeguarded and abuse is prevented. Safeguarding checks are part of the selection process performance

For further information regarding CESVI policies:

Essential requirements

Degree in business and economics studies, international relations, sociology, development studies or other related fields.

At least 5 years of working experience in Ethiopia and at least 3 years of working experience in the Benishangul zone.

Experience in the administration of digital data collection and analysis tools (including platform administration, questionnaire creation, field data collection, and data analysis), through KoBo Toolbox or similar platforms.

Excellent reporting skills.

Solid diplomatic skills: the ability to manage a variety of internal and external relationships, especially with partners.

Excellent problem-solving and analytical skills.

Computer skills including advanced Excel and Word.

Excellent organizational skills, ability to follow procedures, meet deadlines and work cooperatively.

Self-motivated, able to take the initiative, resilient, and able to work independently.

Cross-cultural awareness, sensitivity, and patience.

Very flexible and with a positive attitude.

Excellent knowledge of Oromo, Amharic and English (written and spoken) is essential.

Optional requirements

Previous experience in working on projects financed by the Italian Agency for Development Cooperation.

Highly result-oriented with the ability to manage workload and stress.

Work Context

CESVI is a secular and independent humanitarian organization, founded in Bergamo, Italy in 1985. CESVI works in 23 countries across Africa, Asia, Latin America and Europe, supporting the most vulnerable populations in the promotion of human rights, in the achievement of their aspirations, for sustainable development and in response to the most severe emergencies.

CESVI is registered in Ethiopia since 2018 and has been working in refugee camps in Tigray and with pastoralist communities in Oromia. In 2022, CESVI started operations in Amhara (COVID-19 prevention measures and income-generating activities for people with disabilities in conflict-affected areas), Harar and Dire Dawa (promoting socio-economic integration of people on the move and potential migrants, with a focus on people with disabilities, along the Eastern Ethiopian migration route) and Beninshangul-Gumuz (in the Bambasi refugee camp). In May 2023, CESVI will start the project “Humanitarian / Development / Peace Nexus nelle comunità agropastorali sfollate e residenti nel Borena – Oromia (HUDEPE Borena)” – AID 12470, funded by the Italian Agency for Development Cooperation.

How to apply

The closing date for the application is the 22 September 2023.

Qualified candidates should apply (Curriculum Vitae, including 2 references, and motivation letter) to:

This position is only open to Ethiopian Nationals, who must be eligible to live and work in Ethiopia.

More information about CESVI can be found on

Please note:

Due to the high number of applications we receive, we are unable to provide feedback if unsuccessful at the applicant stage.

Only short-listed candidates will be updated on the status of their applications.

Written and oral test will take place in Assosa and/or online.

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