CHAMPS IT Manager At Crown Agents

About the role

PROGRAMME OVERVIEW

The Child Health and Mortality Prevention Surveillance (CHAMPS) site aims to determine and track the causes of under-five mortality and stillbirths through epidemiologic surveillance, including reporting within 24 hours, clinical sampling, and use of advanced laboratory testing and diagnostics across a network of international sites. The area selected for CHAMPS in Sierra Leone is Bombali Sebora chiefdom in Bombali district. In the last one-year CHAMPS has been collaborating with COMSA in Bo district to collect mortality data on Under-five deaths.

More information about the project can be found at https://champshealth.org/

MAIN JOB PURPOSE

The IT manager will be responsible and accountable for the smooth running of the projects computer and network systems within the limits of requirements, specifications, costs and timelines. The IT manager will supervise the implantation and the maintenance of the projects computing needs and also responsible for advancing it by implementing new IT systems and policies.

MAIN RESPONSIBILITIES OF JOB

Oversee all technology operations and functions and evaluate them according to established goals
Devise and establish IT policies and systems to support the implementation of strategies set by the management
Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages
Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
Analyse the project’s requirements to determine their technology needs; research and evaluate emerging technologies, hardware, and software
Inspect the use of technological equipment and software to ensure functionality, efficiency and compliance with relevant policies
Track and maintain hardware and software inventory; create and maintain an up-to-date IT asset register and software management life cycle
Identify the need for upgrades, configurations or new systems and report to project management.
Assist with end user system updates and monitoring including; patch management spyware removal and testing, virus checking, backup of files and folders etc.
Train employees on both software and hardware, troubleshoot, and provide technical support when needed; Provide user level technical support for end users, computers, printers, etc.
Manage Meraki and surveyCTO subscriptions and any future IT subscriptions for the project.
Monitor printers, copiers and ensure they are working correctly and getting regular maintenance and repairs when required
Configuration of new computers or existing computers for new users as per the laid down organizational standards for computer setup
Installation of wired and wireless local area networks
Scheduling preventive maintenance of IT assets in all locations
Ensure compliance with the GDPR and relevant privacy policies
Provide 1st & 2nd line technical IT support for the local staff
Liaise with the CDW as appropriate to support the resolution of users’ issues
Produce follow up actions to issues and escalate as appropriate to CDW and the UK ITS team
Work closely with the UK IT team to ensure that medium- and long-term IT problems are addressed
Escalate more complex IT issues with CDW or ITS team to ensure the problem is managed to its resolution

This position will be based in Makeni with occasional travel to Freetown and Bo.

About you

Education

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience

Experience

At least 5 years of experience working in IT operations
Experience leading and managing IT projects and rolling out IT infrastructures and services across various technologies.
Experience with computer networks, network administration, and network installation.

Abilities

Excellent working knowledge of computer systems, security and systems administration, databases and data storage systems
Experience and knowledge in various networking concepts, including email, firewall, client servers and network security.
Experience in Meraki systems, routers and O365 applications is highly desired.
Knowledge of shell scripting languages and databases.
Applicants must have good knowledge of MS Office Suite
Ability to multitask and work well under pressure.
Strong critical thinking and decision-making skills
Excellent project management skills and strong ability to prioritize
Must have strong interpersonal skills; ability to work as a team member and to lead teams both on operational and research levels.
Willingness to work as a team and support colleagues professionally and courteously; ability to work under pressure with interruptions and challenging deadlines.
Understanding of Cyber Security
Experience with using and troubleshooting Outlook/Office 365 within a network environment (permissions, calendar sharing, and delegation)

About us

You’ll be working with Crown Agents which is a high impact social enterprise passionate about transforming the future for millions of people. Since our creation in 1833 we have worked across the globe to improve public services and drive economic growth. Our expertise is finding new solutions to difficult problems for clients in the areas of health, governance, economic growth, humanitarian action and supply chain services. We work with and train leaders at local, national and international level to achieve lasting change drawing on our insight and experience.

Crown Agents is committed to diversity and will promote diversity for all candidates at all times as well as a business culture that reflects that belief. Crown Agents will treat everyone equally irrespective of race, religion, colour, sex, age, national origin, disability or sexual orientation, and places an obligation upon all staff to respect and act in accordance with the policy. Crown Agents shall not discriminate unlawfully when deciding which candidates are selected for interview, or in any terms of employment, and will ensure that each candidate is assessed only in accordance with their merits, qualifications and abilities to perform the role. Crown Agents is committed to being an organisation enhanced by diversity and encourages applications from anyone who shares our values and commitment to improving the lives of communities affected by poverty or conflict.