Consultant- TVET Business/System Analyst, Headquarters Amman (Area) At UN Relief and Works Agency for Palestine Refugees in the Near East

CONSULTANCY – TERMS OF REFERENCE

UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA’s services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff. UNRWA is funded almost entirely by voluntary contributions.

Consultant- TVET Business/System Analyst, Headquarters Amman (Area)

BACKGROUND

The UNRWA Department of Education (ED) is seeking a Senior Business Analyst who will identify, consolidate, and communicate the technical requirements of TVET ICT systems and online platforms as well as facilitate the effective implementation and monitoring of said requirements.

Description of Duties and Responsibilities

· Supports the digitalisation of the Technical and Vocational Education and Training (TVET) Programme.

· Conducts business and systems analysis, either on individual assignments or as a member of a development project team for the design, implementation and testing of TVET software applications such as the e-Student Registration System, iLearn Moodle platform, online application portal, PCG system, etc.

· Collaborates with relevant IMTD staff in preparing ‘As Is’ and ‘To Be’ process maps and collecting and documenting user requirements and detailed system and programme specifications.

· Assists in testing the integrity, accuracy, timeliness and safety of all data in the TVET systems and databases, from error detection to error correction, and ensure that data is regularly backed up on site and off site, in coordination with the Information Management Technology Division (IMTD).

· Prepares functional specification documents.

· Proactively communicates with business counterparts to ensure that detailed system and programme specification documents are captured and documented comprehensively.

· Undertakes testing on new system functionalities compared to the requirements and functional specification.

· Undertakes testing of report and data analysis, as required.

· Prepares user manuals and other documentation for TVET systems and application(s), as assigned.

· Develops training materials and conduct training of TVET staff and / or end users.

· Provides end-user support when assigned.

· Performs other duties as may be assigned.

minimum Qualifications and Experience

· A Bachelor’s degree from an accredited educational institution in information technology, information management, computer science, business administration, or other related discipline.

· Formal training in business analysis and/or software development.

· Five years of work experience in software applications development and implementation, with proven experience in:

• Business analysis, understanding of business needs and proven ability to propose solutions.
• Experience in the full systems implementation lifecycle including process mapping, requirements analysis, drafting of functional specifications, testing, drafting of user documentation, delivery of training, data conversion and transition.
• Advanced data analysis.
• Report writing and knowledge of reporting tools (PowerBI, Crystal Reports, SQL Reporting Services, etc.).
• The use of MS Office, MS Project or similar tools.

· Very good command of spoken and written Arabic and English.

COMPETENCIES

· Planning and organizing.

· Applying Technical Expertise.

· Service oriented and ability to establish and maintain effective working relations.

· Strong analytical skills and creativity.

· Training skills and ability to make clear, concise and expressive presentations.

· Team spirit, interpersonal and communication skills.

· Ability to work under pressure.

dESIRABLE QUALIFICATION

Previous experience working with TVET and higher education data management systems.

Reporting

The hired consultant will directly report to the Chief of TVET and Youth Division, HQ (A)

CONDITIONS OF SERVICE

The following conditions are to be observed:

· The position will run on a full-time basis from 4 January 2022 to 4 December 2022, provided approved good performance.

· Remuneration will be on a monthly basis; with a monthly salary of USD 1,408

· Payment will be released on submission of a monthly attendance sheet.

· The incumbent will be based in Amman.

ADDITIONAL INFORMATION

The consultant might be required to travel in the Agency’s area of operations in the Middle East.

APPLICATION PROCESS

Applicants should submit a cover letter and CV or UN Personal History Form demonstrating clearly the knowledge and experience required to meet the consultancy requirements via consultancy@unrwa.org indicating the title of this consultancy “**Business / System Analyst**” in the subject line of the message. The deadline for the submission of applications is 18/11/2021.**

UNRWA is an equal opportunity employer and welcomes applications from both women and men. UNRWA encourages applications from qualified women. Only those applicants shortlisted for interview will be contacted. UNRWA is a non-smoking environment.

4 November 2021