Country Director Palestine at Mercy Corps

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.

Program / Department Summary

Mercy Corps has worked in Palestine since 1986 and currently operates across Gaza, the West Bank, and East Jerusalem. The organization works to empower Palestinians to meet their basic needs and overcome the effects of the humanitarian crises as well as contribute to improving economic opportunities in the long term, to become more economically self-sufficient and civically engaged, to live with greater dignity and create a brighter future. We believe youth are vital stakeholders in this vision and we prioritize programming that empowers and enables them to be leaders in their communities.

General Position Summary

The Country Director (CD) is the top management position for Mercy Corps in Palestine with supervisory and managerial responsibility over all personnel, programs and policies. The CD is responsible for developing the overall strategic direction for Mercy Corps in Palestine in consultation with the senior management team and local partners. They will ensure we learn from experience, through research and contextual analysis to develop high impact strategies that address the current challenges as well as contribute to identify, design and implement longer term solutions. The CD will harness their expertise, experience and ideas and channel them into impactful programs. The CD is also responsible for setting up systems, policies and procedures for Mercy Corps’ operations in Palestine. The CD is responsible for financial oversight and compliance, staff security, human resource management and representation. They are a skilled communicator, able to develop and utilize strong relationships with staff, partners, national and international organizations and donors to address the inherent challenges of the operating space in Palestine. The CD is instrumental in protecting the global reputation of the organization from the impact of Palestine-specific risks.

Essential Job Responsibilities

Strategy & Vision

Formulate and plan, in consultation with key stakeholders, a clear vision of present and future program goals and strategies which can be clearly communicated to team members, local beneficiaries, international partners, governmental counterparts, and donors.
Recognize opportunities for innovative action and create an environment where alternative viewpoints are welcomed.
Set direction by prioritizing and organizing actions & resources to achieve goals and objectives.
Explore, evaluate and present new project funding opportunities that leverage impact and integrate initiatives and activities; support and direct related fundraising activities with both institutional and private donors.
Evaluate program priorities within the country and participate in regional prioritization.

Team Management

Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
Recruit, manage, motivate, and onboard an informed, skilled and efficient team with an emphasis on excellence and achievement; encourage a team culture of learning, creativity and innovation, incorporating staff development strategies and performance management systems into the team building process.
Establish leadership and personal credibility with the Mercy Corps team, and implement by example an organizational culture of accountability, responsibility and quality of services.
Ensure excellent human resource plans are available and consistent with Mercy Corps policies, including position descriptions, personnel orientation and professional development plans, personnel evaluation system, field, personnel policy manual, and personnel grievance procedure system.
Institute a disciplined culture of performance management and regular feedback between supervisors and their direct reports.

Program Impact, Monitoring and Evaluation and Learning

Oversee program quality and impact by ensuring programs are based on sound design principles and utilize Mercy Corps and donor required M&E systems.
Gather evidence of program impact through robust agency standard procedures for data gathering, reporting, and evaluating program outputs and outcomes
Lead country team to strive for impact at country and regional level leading to sustained change based on solid systems and incorporation of learnings into programs.
Fulfill Mercy Corps Program Management Minimum Standards based on the organization-wide guide.
Ensure all interventions adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and program participant accountability standards, including an effective Community Accountability Reporting Mechanism and safeguarding mechanisms across all programs.

Personal Leadership

Demonstrate flexibility, resilience and ability to maintain positive relationships and composure.
Maintain high ethical standards and treat people with respect and dignity.
Demonstrate awareness of his/her own strengths and development needs.

Influence & Representation

Maintain productive relationships with internal and external constituents such as private partners, national government, foundations, the private sector, etc.
Maintain productive relationships with the international community inclusive of the United Nations, International NGOs, Think Tanks, Research Institutes and Foreign Governments.
Anticipate needs, understand the donor pool and contribute to shaping donors’ views on humanitarian and development strategies.
Represent Mercy Corps programs with national and international media.

Program Operations and Compliance

Coordinate overall country budget; manage budget within approved spending levels and establish an annual cash flow plan to ensure a steady and adequate supply of funds for program activities.
Build and maintain operational structures that ensure proper segregation of duties between finance, administration and logistics and fully support field programs.
Build and maintain an environment of collaboration among program, finance, operations and human resource team members resulting in optimal support for program activities.
Ensure program implementation is on time, target and budget, using effective M&E systems to reach desired impacts.
Create and maintain systems ensuring effective and transparent use of financial resources for timely and informative reporting in line with donor and Mercy Corps policies and procedures.
Ensure compliance with donor and Mercy Corps regulations, policies and procedures, and the implementation of appropriate risk mitigation measures to reduce Mercy Corps exposure to potential risk.

Security

Manage security and safety of the entire country team and Mercy Corps assets according to best practices, MC operating standards and field realities.
Liaise with the Regional Director and Regional and Global Security Advisor on crucial events, high risk periods, incident reporting or security policy changes.

Supervisory Responsibility

The Senior Management Team in Palestine

Accountability

Reports Directly To: Regional Director

Works Directly With: Regional team, Global Programs team, Finance and Technical Support Unit

Knowledge and Experience

MA/S or equivalent in social science, management, and international development preferred.
10 plus years of field experience in international relief and development programs with demonstrable success in managing complex emergency response and its transfer into early recovery or development.
Prior experience in setting country level strategy with annual implementation plans and resource managing towards the strategy.
Great communication skills and prior experience in building, managing and leading a team of professionals.
History of working effectively and respectfully with private sector, INGO and NGO partners in complex environments.
Excellent writing skills and experience directing successful proposal development processes with prior experience with USAID and other bilateral funding agencies an asset.
Previous work experience in the Middle East and demonstrated ability to work comfortably, and sensitively, in the environment required.
Proven skills in financial management.
English proficiency required; Arabic language skills preferred.

Success Factors

A successful Palestine CD will provide effective leadership to the Mercy Corps team. They will have high emotional intelligence, constructive mentoring skills and proven experience with capacity building. The Country Director will be committed to long-term program sustainability and the delivery of high-impact activities at the community level. The Palestine CD will represent programmatic priorities of the team to donors and regional counterparts. Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority. The ability to facilitate dialogue among a diverse group of individuals with various skill sets and working styles is essential. The Palestine CD will thrive with the uncertainty the context brings and can gracefully handle difficulties.

Living Conditions / Environmental Conditions

The position is based in Jerusalem and is an accompanied role. It requires frequent travel to project sites in Gaza, the West Bank and elsewhere in the Middle East. While in Gaza, the individual will stay in a Mercy Corps Guest House and movement is restricted. Strict adherence to Mercy Corps security policies and procedures will be required as will respect for local cultural norms and traditions.

Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.**