Country Manager, Liberia At Viamo

Country Manager, Liberia

About Viamo

Mobile technology is revolutionizing how organizations engage with the people they serve. More than 96% of the world’s population has access to a mobile phone, meaning it is now possible to reach nearly every single person on the planet. Yet 3 billion people living in emerging markets still lack access to relevant, timely, and engaging information in their local languages, and their voices remain underheard. The organizations that serve them lack the technology and capacity to reach them, and many are unaware of the power of mobile technology to meet their organizational goals.

Viamo believes that information is power. We connect individuals and organizations using digital technology to make better decisions.

With 35 million people reached in 2021 alone, we are well on our way to meeting our ambitious goal of reaching 50M people annually by 2023.

About the role

You will be our representative in-country and a passionate leader within the Digital for Development movement. Your role is to drive impact, working with partners to develop and launch innovative and effective digital engagement campaigns via mobile. You will ensure that every large development organization knows about Viamo’s solutions and you will supervise the delivery of Viamo’s work on our projects.

What does success look like

• Impact: We measure unique individuals who meaningfully engage with our services and we track the behavior and frequency of these interactions.
• Revenue: We measure the value of contracts acquired in each market and we track the timely and quality implementation of these projects.
• New business development: We measure our success in a market by the number and financial value of new business opportunities generated and contracts signed.

Key Responsibilities

• Take the lead in creating impact and ensure that Viamo staff are passionate and committed to creating impact through mobile.
• Take the lead in defining Viamo’s market positioning in Liberia, identification of new business opportunities, track and respond to RFPs, and design high-quality proposals and budgets.
• Work with partners to design and launch effective mobile engagement projects; this includes building relationships and co-designing projects and facilitating workshops.
• Delight our partners with quality, and timely execution of program deliverables.
• Kick-start and manage the Viamo Platform, expanding the content available and developing partnerships to diversify the scope and grow the reach of the platform.
• Manage relationships with Mobile Network Operators to ensure the infrastructure is in place to connect with all mobile phones in Liberia.
• Represent the organization to national government agencies and ensure organizational compliance with national regulatory bodies.

Key Performance Indicators

● Impact: number of Monthly Active Users and Monthly User Benefits

● Bookings: Value of secured partnerships

● Revenue: Execution & invoicing of program deliverables

Reporting Structure

• Reports to: Regional Director, Anglophone West Africa, and Caribbean

Profile

Required

1. Experience of 8+ years in any combination of social enterprise, INGO, ICT4D/Digital for Development, donor, international implementer or mobile network operator.
2. Proven business development skills, proposal writing and partnership building with a history of submitting winning applications.
3. Project management experience, including reporting and budgeting.
4. Excellent problem-solving and interpersonal skills.
5. Demonstrated self-management/entrepreneurial skills; adaptability and resourcefulness.
6. Excellent written and oral communication skills in English

Desirable

1. Experience working and living in Liberia.
2. Experience in negotiating commercial agreements with mobile network operators including but not limited to airtime and SMS rates.
3. Measurable team management experience, including strong intercultural sensitivity, and a passion for unleashing the potential of your colleagues.
4. Experience implementing USG-funded projects