Customer Success Account Manager At World Vision

World Vision is a Christian humanitarian, development and advocacy organisation devoted to improving the lives of children, families and their communities around the world. Our over 34,000 staff members working in nearly 100 countries are united in helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Through our work, every 60 seconds … a family gets water … a hungry child is fed … a family receives the tools to overcome poverty.

Here’s where you come in:

As the Customer Success Account Manager, your goal will be to achieve growth in monthly recurring revenue for WV Offices on the United 4 platform, through their online marketing assets such as their website, initially, and at subsequent stages, through email and social media. You will provide support to WV Offices (customers) on the United 4 marketing platform, enabling its successful deployment, to power their online marketing assets.

Requirements include:

• Bachelor’s degree in Mathematics, Economics, Information Management or Statistics
• 2+ years experience in digital marketing analytics in a business-to-business environment. Familiarity with Content Management Systems, systems for Customer Relationship Management systems and IT Support and Google Analytics would be an added advantage,
• Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy using advanced analysis tools.
• Passionate about customer service and delivering professional support to a global customer base.
• Excellent communication skills in English, both written and verbal as well as in dealing with people on the phone, face-to-face or via email