Data and Analytics Officer At International Committee of the Red Cross

MAIN TASKS

In 2021, the ICRC’s Human Resources department created an Implementation and Sustainability Hub to support the work of the Global Talent Management Division (GTM), including the work in Talent acquisition and sourcing as well as people and career management. Two members of this team are based in the Manila Shared Services Center (MSSC).

The key focus of this hub are:

• Ongoing Process Improvement
• Monitoring and Evaluation
• Data and Analytics
• ‘Product’ Maintenance (key products delivered by the Division)
• Knowledge Management
• ‘Brand’ image and cohesion of tools
• Capacity Building support
• Change Management support

The HR Data & Analytics Officer supports and monitors subset of the data management processes within the métier to enable evidence-based decisions and improvements in the area of data entry, quality, support and analytics.

The HR Data & Analytics Officer will be involved in providing support for the updating and maintenance of key products from the GTM division.

The HR Data & Analytics Officer will support the “Talent Acquisition”, “Talent Attraction” and “The Career Development” Units and other projects in implementation.

Documents and materials management

• Provide assistance with regular usage/refresh/update and access of key documents (training materials, policies, cheat sheets, intranet pages, Successfactors data sets, communication materials etc.) – e.g. support to the staff survey, Performance Management and Development, Recruitment standards and tools, People Management, Career and coaching, Onboarding tools, Succession Planning and talent review tools, Functional Competencies, The Management and Leadership framework. etc.
• Make sure materials are professional, on brand, up to date and compliant with ICRC visual identity
• Maintain an overview of the structure and consumption of GTM knowledge assets by keeping track of where GTM materials are being used (e.g. in training courses etc., and make sure the most up to date versions are in play) and gather stakeholders’ satisfaction and feedbacks
• Connect point for stakeholders for these products at the basis problem solving level according to internal process – e.g. HRMs and Talent Managers

Operational data management

• Maintain datasets and repositories – e.g. updating of the Onboarding Wiki, updating of the Functional Competencies referential, updating of the recruitment knowledge base
• Supervise the overall data management cycle autonomously – from raw data extraction to the presentation of the analysis results (incl. cleaning, corrections, adjustments, understanding, visual, etc).
• Run reports from Successfactors and other data platforms in use in GTM for provision of regular reporting (e.g. usage and completion rates), basic data analytics – e.g. for external recruitment activity, for internal mobility, for the staff survey, coaching utilization and ad hoc reports
• Provision of ad hoc data sets – e.g. for career mapping, succession planning sessions
• Ensure process mapping and process tracking for key deliverables, in particular where Successfactors is involved
• Proceed with data cleaning – e.g. recruitment data extracted from Successfactors, information for career models etc
• Provide functional assistance to recruitment team and other stakeholders on recruitment and onboarding tools.
• Provides consultation, and participates and supports the Team Lead in projects of the Unit where the Contracts & Administration process is impacted

Skills

• Team player with strong organizational, communication and analytical skills
• Creative problem-solving as well as detail and solution-oriented mindset
• Superior time management skills and ability to deal with ambiguity and reprioritize tasks in response to unexpected changes in priorities/requests.
• Strong customer service orientation and planning, organization, priority setting and negotiation skills to manage multiple files with competing priorities.
• Ability to interact effectively with stakeholders and with a strong service-oriented approach
• Ability to understand new business processes and their interplay with software and organizational structure.
• Ability to influence stakeholders to come to best practice solutions and decision making
• Respect for confidentiality and HR ethics
• Handle stress well

Selection Requirements

• University degree or equivalent
• Knowledge of statistical packages and Tableau
• Excellent command of English, knowledge of French is an asset
• Proficiency level in MS Office tools (Excel, PowerPoint, Word) and computer literate
• Knowledge of SAP Successfactors is an asset (Recruiting/Reporting/Performance modules)
• 3–5 years’ overall professional experience
• Minimum 2 years’ experience in a similar field
• Background or strong interest in HR
• Interest in working in international environments