Data Systems Specialist, LAC At HIAS

POSITION SUMMARY:

HIAS seeks a Data Systems Specialist, LAC to lead the onboarding, adoption and ongoing support of HIAS’ data management system in the LAC region. The Data Systems Specialist, LAC defines the overall work plan and success metrics for delivery of the pilot and forthcoming updates. They will work to ensure all stakeholders are aligned and committed to supporting the delivery approach. They will be responsible for project outcomes, stakeholder management, service-level agreements and all project deliverables. In addition, they will provide business process guidance as required for the successful implementation and adoption of the project.

The Data Systems Specialist, LAC is a member of the Strategy & Measurement department, with close coordination with HIAS’ IT department, various Programs teams and senior leadership. This role will be responsible for incorporating the needs and input of all project stakeholders into the project content and implementation plan.

A successful candidate will be a self-starter who is used to exercising a high degree of autonomy and independent judgment to problem-solve and learn on-the-job as needed, but who applies teamwork skills and discernment to reach out to and/or convene stakeholders as needed for input. The ideal candidate is both a strategic thinker and detail-oriented problem-solver, balances a high-level view of the project, strategic priorities and business processes with the day-to-day realities of planning, troubleshooting and implementation at all times.

Note, this position is based at our headquarters in Silver Spring, Maryland or our office in New York, New York, and we will consider a remote option for applicants who live outside of commuting distance to either of our offices and are based in other states in which we are registered (Arizona, California, Colorado, Connecticut, Florida, Georgia, Iowa, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, Ohio, Oregon, Pennsylvania, Texas, Virginia, West Virginia, Wisconsin).

This position can also be based in the LAC region in countries where HIAS has existing operations.

ESSENTIAL FUNCTIONS:

• Leads implementation of the HIAS data management system for all countries in the Latin American and Caribbean region.
• Supports regional leadership and business analysis needs and responsibilities to ensure successful development and implementation of the HIAS data management system.
• Develops and follows through with onboarding and support plans for the countries in the region.
• Supports the Solutions Architect with the development of the Common Data Model (CDM) and processes to be implemented in the HIAS data management system.
• Leads training for country offices on the usage and best practice of the Online and Offline CMS; supports the creation of relevant training material.
• Works with Data Analysis Specialist and supports them on training on the usage and best practices of the reporting platform.
• Coordinates with the Solutions Architect and IT team with the testing of products in development.
• Communicates feedback, user requirement and processes to the Solutions Architect, to assist in the maintenance and update of the CMS.
• Takes an active role in the creation of Global Case Management System Standards Self-Assessment Tool, that measures level of CMS adoption.
• Develops and implements a regional adoption plan to ensure CMS usage and data integrity.
• Provides ongoing training to the region and the creation of a regional CMS support network.
• Any other relevant task linked to onboarding and supporting country offices with the CMS in LAC region.

QUALIFICATIONS & REQUIREMENTS:

• Undergraduate degree in a relevant field preferred.
• 3-5 years of work experience in data systems required.
• Spanish fluency required.
• Experience in project/program management required.
• Knowledge of GDPR guidelines and experience in implementing data standards in alignment with them as relevant.
• Experience implementing cloud-based IT solutions with leading technologies in a global capacity; data management experience is a plus.
• Experience working on global projects with international teams; some knowledge of and exposure to international affairs is required; experience with development, humanitarian and/or forced displacement contexts is a plus.
• Collaborative approach to coordinating and driving activities across multiple teams, without direct control of resources; demonstrated in-depth understanding of the business process, desired change, interdependencies with other functions/departments, issues and impacts.
• Proven ability in business architecture, business process redesign and change delivery; strong commercial knowledge, including the ability to articulate the financial impact of given strategic decisions.
• Experience in change management in relation to organizational and business processes.
• Experience facilitating training virtually and in-person with individuals from various cultures and learning styles.
• Ability to travel to HIAS country offices up to 40%, with peak travel expected during system pilot and roll-out stages, and as required by system needs thereafter.

HIRING PROCESS:

We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:

Step 1: Submit your application!

Step 2: Phone screen with a HIAS recruiter.

Step 3: Video interview with the hiring manager.

Step 4: Video interview with a panel of HIAS employees.

Step 5: Online reference check with SkillSurvey.

Step 6: Offer and background check with Shield Screening or ESR.

Step 7: Start your professional journey with HIAS!

Note: Some of our hiring processes may vary, and not all candidates will advance to each step.

ABOUT US:

Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.

VISION:

HIAS stands for a world in which refugees find welcome, safety and opportunity.

MISSION:

Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.

VALUES:

Welcome • Acogimiento • Hospitalité • Hachnasat Orchim

We Welcome the Stranger

Justice • Justicia • Justice • Tzedek

We Pursue Justice

Empathy • Empatía • Empathie • Chesed

We Approach our Clients with Empathy

Partnership • Compañerismo • Coopération • Chevruta

We Believe in Changing the World through Partnership

Courage • Coraje • Courage • Ometz

We Act with Courage to Build a Better World

Resilience • Resiliencia • Résilience • Ruach

We Adapt and Thrive, Continuously Demonstrating our Resilience

DIVERSITY:

HIAS is committed to a diverse and inclusive workplace. As an equal opportunity employer, all qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation or other legally protected status.

SAFEGUARDING:

HIAS is committed to the protection of children, vulnerable adults and any other person from any harm caused directly or indirectly due to their coming into contact with HIAS. We will not tolerate sexual exploitation, abuse or any form of child abuse or neglect by our staff or associated personnel. Any candidate offered a job with HIAS will be expected to sign and adhere to HIAS’ Code of Conduct and Safeguarding policies. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. HIAS also participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. Likewise, HIAS will share this information when other organizations inquire about current and former HIAS staff as part of their recruitment process. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.