Deputy Crisis Response Coordinator – Head of Programs At FHI 360

Job Summary:

FHI 360’s MENA EE and LAC Regional Office is seeking an experienced Deputy Crisis Response Coordinator Head of Programs for the Yemen Country Office, based in Aden, Yemen.

After years of continuous conflict, the humanitarian crisis in Yemen is still considered one of the worst in the world. Widespread conflict exacerbates existing vulnerabilities as severe economic decline, food insecurity, and collapse of essential services continue to take an enormous toll on the population. Faced with a deterioration of the health system and ongoing hostilities, communities have been left without essential lifesaving services. The combination of extreme vulnerability and low general immunity puts Yemen at exceptional risk for communicable disease outbreak. A profound economic crisis threatens the government’s ability to sustain vital public services. Multiple domestic and global shocks are driving these contractions, including recurrent natural events, the economic and food security repercussions of the wars in Ukraine and Gaza, global inflation, significant funding gaps, and access to services challenges,

Operational in Yemen since 2018, FHI 360 is implementing an integrated humanitarian assistance program in health, nutrition, WASH (Water, Sanitation and Hygiene) and Health Coordination sectors. FHI 360’s approach to humanitarian response in Yemen focuses on emergency rehabilitation, WASH, and provision of training, supplies, and equipment, ensuring continued quality of operations and proper maintenance of the health facilities to enable uninterrupted lifesaving health and nutrition service provision. Complementing these interventions, FHI 360 is currently the co-lead of the Health Cluster in IRG controlled areas, working to enhance the effectiveness of the humanitarian response within the health sector in southern Yemen. FHI 360 has dual focus on institutional and community-level engagement. With a team of about 50 staff, we support 12 fixed health facilities and surrounding communities, as well as two mobile health teams across Aden and Mokha. Through both the improvement in access to quality health services, along with improved coordination of the overall health response in Aden Hub, FHI 360’s programmatic activities are designed to contribute to improved well-being of the population in Yemen.

The Deputy Crisis Response Coordinator Head of Programs serves as the head of programs for FHI 360’s humanitarian response activities in Yemen, providing technical and programmatic leadership to ensure rapid, scalable and high-quality response. Under the supervision of the Response Coordinator, the incumbent will fill a meaningful role on the response team in country supervising program staff and leading all aspects of program activities from the field office, as well as program support functions related to the project. Assist the Response Coordinator in ensuring the organization’s emergency programming is responsive to the needs of conflict- and disaster-affected populations. Ensure humanitarian activities are evidence- based and adhere to accepted standards.

Duty of Care Statement: This duty station has been designated as high risk or extreme risk and poses a heightened risk or direct threat to personal safety. Applicants should research this location and the associated risks before submitting an application.

Accountabilities:

Be responsible for on-site humanitarian response including management of programs, personnel, support with fundraising, external representation and transition planning.
Supervise and mentor field staff including technical leads, monitoring and evaluation, and others at the field level to build a great foundation for emergency programming.
Lead and coordinate field assessments of emergency needs and support with the development of a response strategy in collaboration with host country government, the UN system, other humanitarian organizations in partnership with MENA EE and LAC Regional Office and the Crisis Response Team (CRT), as appropriate.
Design, develop, resource (people and funds) and implement emergency response programs that meet the near and longer-term program objectives needs of an affected community.
Be responsible for quality and consistency of programs through on-site monitoring to ensure and improve program efficiency and quality.
Coordinate with peer agencies, local governments, donors and other collaborators to influence responses to promote delivery of inclusive and high-quality humanitarian services.
Ensure compliance with FHI 360 and donor policy, procedures and practices throughout the program; recommend country or emergency specific policy/procedures as the need arises.
Coordinate with MENA EE and LAC Regional Office and relevant HQ departments to troubleshoot programmatic issues; make recommendations for corrective actions and implement solutions.
Conducts analysis of program implementation to identify areas for improvement and propose appropriate technical strategy and guidelines.
Provides leadership and team building.

Applied Knowledge & Skills:

Knowledge and application of Core Humanitarian Standards (CHS) and Sphere standards and Red Cross/NGO Code of Conduct.
Experience working with USAID Bureau for Humanitarian Affairs (BHA) required.
Experience with UN funding, FCDO, and private foundation funding preferred.
Certification in project management preferred.
Demonstrated experience in multi-sector project management and implementation.
Demonstrated work planning and scheduling, staff development and capacity building experience.
Demonstrated experience in leading and running complex projects that are strategic in nature and national/international in scope.
Must be able to read, write, and speak proficient English; Arabic skills desirable.

Problem Solving & Impact:

Works on problems of diverse scope that require analysis or interpretation of various factors.
Exercises judgment within selecting methods and techniques to affect appropriate action.
Builds productive working relationships with internal and external staff.
Decision may affect a work unit or area within a department.

Supervision Given/Received:

Receives methods and procedures on new projects and assignments.
May provide mentorship to other lower level personnel.
Reports to a Crisis Response Coordinator.

Education:

Bachelor’s Degree or its International Equivalent – Economics, Education, Environment, Health, Human Development, Information Science, International Development, Social Sciences or Related Field.
Master or other advanced degree preferred.

Experience:

Progressive and significant experience, 5-8 years, in humanitarian programs and/or emergency repose, mainly in integrated health projects; including 5+ years of management experience in an NGO environment, with at least 3 years of significant field operations experience running both emergency and development programs
Relevant regional experience is strongly preferred; knowledge of the context (in experience and expertise) and understating of the culture is essential.
Experience working in high-risk conflict affected areas required.
Experience establishing startup operations/projects in new countries preferred.
Proficiency with database management software and on-line search tools required.
Has sensitivity to cultural diversity and understanding of the political, contextual, and ethical issues in assigned areas.
Articulate and professional and able to communicate in a clear, positive fashion with clients and staff.
Prior work experience in a non-governmental organization (NGO), government agency, or private company of progressive program management experience in humanitarian assistance or related industry experience in a relevant technical area.
Ability to cope with stressful situations and work with limited resources.

Typical Physical Demands:

Typical office environment.
Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.
Ability to sit and stand for extended periods of time.
Ability to lift 5-50 lbs.

Technology to be Used: