Deputy Director of Supporter Experience & Innovation at ActionAid

This is an exciting opportunity to join a passionate, inclusive and forward thinking organisation. As part of the ActionAid Federation, ActionAid UK (AAUK) works with women and girls, our partners and dedicated staff in 43 countries.

The role of Deputy Director of Supporter Experience and Innovation is a new and unique role within AAUK. As a member of our leadership team you will oversee our Events and Community Engagement, Legacy Marketing and Fundraising Innovation and Insight Teams. You will bring these teams together to develop a new strategic approach that encompasses both marketing and stewardship techniques to deliver the best supporter experience using insight and innovation. You will explore how this approach could work for wider supporter audiences, building on existing expertise and success, to create a ‘stewardship hub’ that sits between Individual Giving and Philanthropy and Partnerships, and provide wider departmental and organisational support for innovation and insight.

We are looking for a strategic thinker and a collaborative leader. Someone committed to putting power in the hands of women and girls to tell their own compelling stories of change that will engage and inspire supporters. You use insight and evidence to make decisions, and are innovative in your ideas and courageous in your approach. You are also capable of bringing your team on a journey of change and development.

ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process. ActionAid is committed to driving improvement through digital channels, tools and ways of working. We will ensure that we provide the technology and the training to enable all staff to perform their roles to the best of their abilities. In return, we ask that all staff are committed to continually improving their digital skills and knowledge within the working environment. Our recruitment processes will evaluate the digital skills of all applicants.