Deputy Manager – Field Response & Operations At Global Emergency Group

GLOBAL EMERGENCY GROUP, INC.

WITH CREDENCE MANAGEMENT SOLUTIONS, LLC

IN SUPPORT OF

USAID’s Bureau of Humanitarian Assistance

Deputy Manager – Field Response & Operations

POSITION ADVERTISEMENT

LOCATION: Washington DC

DURATION: Full time position

START DATE: ASAP

COMPENSATION: $150,000 – $165,000 depending on experience, plus benefits.

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Background

The United States Agency for International Development (USAID) Bureau for Humanitarian Assistance (BHA) is the lead federal coordinator for international disaster assistance. BHA provides and coordinates U.S. Government (USG) international humanitarian assistance to save lives, alleviate human suffering, and reduce the physical, social, and economic impact of rapid and slow-onset disasters by supporting at-risk populations to build stable foundations to withstand humanitarian shocks and stresses.

Team Credence, through the Bureau for Humanitarian Assistance Support Contract (BHASC), provides operational and administrative support to BHA enabling USAID humanitarian assistance and 24/7 response capability. There are 5 Tasks within the BHASC. Task 3 Field Program Support ensures that BHA’s constantly evolving field support requirements are met.

Global Emergency Group, Inc. (GEG) is the Task 3 Field Program Support lead for Team Credence and BHASC. Founded in 2007, GEG supports Team Credence and BHASC through the provision of readiness and operational response support services to BHA as it responds to crises around the world. The GEG headquarters is near Winchester, Virginia with our global team based all over the world. For positions that directly support Task 3 of the BHASC, such as this one, the expectation is to work hybrid telework in support of global operations that are directed from primarily from Washington D.C. with deployment to field support operations on an as-needed basis.

The Deputy Manager – Field Response & Operations is responsible for enabling and managing, under the direction and guidance of the Task 3 Lead, all Task 3 operational support and emergency response activities.

Task 3 is responsible for providing support to BHA overseas field teams to complement services that USAID provides. Field program support may entail procuring goods and services, including locating and contracting for housing, offices, transportation, procurement, storage, service contracting, and 3rd party monitoring. Additional services and goods may be provided to BHA according to their field program requirements. Field program support will be provided in the field by deployed in-person personnel to BHA program locations or remotely from headquarters or other locations, depending on the task order requirements specified by BHA. The following subtasks are included as part of Task 3 Field Program Support:

Subtask 3.1: Provision of Facilities, Accommodations, and other Field Team Support. Provide the BHA field team with facilities, goods, and services required to sustain operations. Such support includes:

• Locating and contracting for housing and office facilities, in coordination with BHA staff, ensuring adherence to any requirements for such facilities
• Purchasing highly specialized supplies such as remote-location kits and personal protective equipment to sustain BHA field teams
• Handling the procurement, storage, inventory, and distribution of items required by BHA field teams, including supplies and equipment procured through other BHA mechanisms
• Contracting for equipment, supplies, vehicles, and other items to support BHA teams as directed by BHA

Subtask 3.2: Acquisition Support in the Field. Upon arrival in-country, support BHA efforts with procurement capability to further BHA programmatic objectives. Such support includes:

• Collaborating with BHA staff to identify potential recipients and designing the program and monitoring approach
• Obtaining relevant and appropriate concurrence and consent for sub-contracts in accordance with task order terms and conditions
• Drafting and issuing sub-contracts to international or local organizations, ensuring adherence to USAID and federal requirements and dollar thresholds for such awards
• Monitoring and evaluating the award deliverables

Subtask 3.3: Closeout. Close out BHA field operations in accordance with USAID and USGrequirements. Develop closeout plans, includingadministration, information, finance, procurement and management, within the required timeframe. Closeout plans should be cost effective and include, but not be limited to closeout and disposition of equipment; records; vehicles; supplies; and office/residential termination.

Requirements Overview

The Deputy Manager – Field Response & Operations will report directly to the Task 3 Lead unless otherwise designated. The position is responsible for enabling and managing, under the direction and guidance of the Task 3 Lead, all Task 3 operational support and emergency response activities.

Scope of Work

Position Description

The Deputy Manager – Field Response & Operations will be responsible for reviewing tasks and directly managing operational support activities undertaken within Task 3, ensuring effective and well-coordinated response and support operations that deliver on key objectives.

The Deputy Manager will:

• Report to the Task 3 Lead
• Manage and support operational support personnel (including finance, human resources, procurement, risk management, compliance, and personnel) and back-up the Task 3 Lead as required
• Ensure that Task 3 Field Program Support services, including field responses, are meeting the highest levels of BHA and Team Credence satisfaction
• Complete Task 3 Field Program Support activities, including field responses, in a timely manner to ensure that Team Credence meets required deliverables
• Collaborate with the Task 3 Lead, Deputy Programs Director, Field Programs Directors, Field Coordinators and all Task 3 operational personnel including finance, human resources, procurement, logistics, supply chain, risk management, compliance, safety & security personnel
• Support the Task 3 Lead with strategic guidance and Task 3 management
• Represent Task 3 in BHASC Management Team meetings
• Engage with BHA field and headquarters personnel to ensure their client expectations are exceeded
• Contribute to human resources processes, including recruitment, hiring and performance development
• Assist and empower Task 3 Field Support personnel
• Make continuous adjustments in response to feedback and performance measurements in order to improve Task 3 field programming performance
• Promote the safety of support team personnel
• Participate in planning for risk management and continuity of operations
• Communicate consistently and as appropriate with the Task 3 Team, Team Credence and with BHA regarding administrative, programming and operational tasks and progress
• Prepare necessary reports, information and presentations needed for Task 3 constituencies
• Provide support activities to assist the global GEG network and resources in being optimally ready to support Team Credence and BHA at any time and for any potential crisis response requirement
• Facilitate recommendations, innovations and a culture of learning that continually improves the effectiveness of Task 3 Field Program Support operations
• Contribute on a regular basis to generating new solutions and ideas to the benefit of Task 3 Field Program Support services

Position Qualifications

• Minimum Education and Experience:
  • PhD and 4 years of relevant experience, OR
  • MA/MS and 6 years of relevant experience, OR
  • BA/BS and 8 years of relevant experience, OR
  • High school diploma and 12 relevant years of experience
  • Experience must culminate in a set of responsibilities similar to those of this position
• Exceptional attention to detail
• Excellent communication skills – written and verbal
• Must be a US Citizen and be able to obtain and maintain a minimum of a USG-issued Secret-level Security Clearance for the duration of employment on this contract
• A commitment to humanitarian principles
• Proven ability to develop and contribute to a strong team
• A demonstrated high level of personal responsibility, self-motivation and leadership ability
• Demonstrated professional aptitude that includes, but is not limited to, being responsible, disciplined, adaptable, accountable, client-focused and having a strong work ethic
• “Can-Do” attitude and ability to overcome significant challenges by using problem-solving techniques, open-mindedness and adaptability
• Strong team, problem-solving and inter-personal skills
• Knowledge and proven ability in financial management, human resources management, procurement, logistics, supply chain, risk management, security and safety in complex environments
• Strong relationship builder and communicator with experience leading diverse teams and partnering with a wide range of stakeholders
• Proven respect of others regardless of age, gender, economic status, cultural background, nationality, religion, political affiliation, race or sexuality
• Values consistent with the GEG Way including integrity, honesty, courage, acting in an honorable manner and respect of all others
• Exceptional communication skills are essential and the ability to work effectively in other languages is highly desirable

Competencies/Performance Criteria

• Accountability: Takes ownership of work responsibilities and holds high standards. Keeps commitments and takes appropriate actions to meet obligations. Pursues efficiency and effectiveness and adheres to organization policies and procedures.
• Collegiality: Recognizes that everyone at BHA and USAID unites in a common purpose and respects each other’s abilities to work toward that purpose. Treat others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations. Adheres to organization philosophies on culture, diversity, and inclusiveness.
• Capability: Assesses and recognizes own strengths and weaknesses; pursues professional development aligned with organizational role, contribution, and goals. Proactively shares knowledge with others to foster learning across the organization

Travel Frequency

The Deputy Manager – Field Response & Operations completes periodic and emergency response field missions on an as needed basis. The exact number of field missions will be determined based on evolving Task 3 activities and requirements.

Working Conditions

This position is based in Washington DC with the employee expected to be online and work normal Washington DC work hours and be based near to Washington DC. The position will adhere to security management directives and policies as prescribed by the office.

Benefits & Leave

As a full-time employee, the Deputy Manager – Field Response & Operations will have access to Global Emergency Group’s full benefits package (provided separately).

About Global Emergency Group

Founded in 2007, GEG is a benefit corporation that supports vulnerable people affected by crisis in 52+ countries by providing a broad range of humanitarian support services to a wide range of organizations, including the United Nations, the International Red Cross and Red Crescent Movement, donor governments, companies, major international and national NGO’s and local communities. Every day, these organizations and communities rely on GEG’s emergency response expertise, and on the combined capabilities and dedication of its people to implement strategies, find solutions and seize opportunities to assist the world’s most vulnerable people.

Global Emergency Group is committed to being an equal-opportunity employer and recruiting people of diverse backgrounds and experiences. GEG does not discriminate on the basis of race, religion or belief, colour, gender, sex, sexual orientation, marital status, family structure, age, medical condition, disability, ancestry, national origin or ethnic group. All recruitment decisions are made on the basis of qualifications, merit and business need.

As a part of Team Credence, Global Emergency Group provides field support to USAID ’s Bureau of Humanitarian Assistance.