Hardship Level (not applicable for home-based)

H (no hardship)

Family Type (not applicable for home-based)

Family

Staff Member / Affiliate Type

Internship

Target Start Date

2024-05-01

Job Posting End Date

April 1, 2024

Terms of Reference

Title: Digital Engagement Intern
Location: Copenhagen, Denmark
Duration: 01/05/2024 to 31/10/2024 (with possibility of extension)

Organizational Context

The growth in the use of digital channels offers many opportunities for the forcibly displaced and stateless. Under UNHCR’s Digital Transformation Strategy 2022-2026, our operations increasingly aim at innovating digitally to create efficiencies, improve knowledge sharing, engagement and collaboration.

Using digital channels, such as Help and country websites, to protect people forced to flee online and increase awareness about displacement and statelessness issues with various stakeholders is crucial to delivering our mandate.

The Digital Service is responsible for transforming how UNHCR communicates and engages on digital platforms. Within the Service, the Strategy and Coordination team creates and advises on strategies to use UNHCR’s external digital channels to engage effectively with audiences – the people we serve, governments, partners, donors, supporters, and more – to achieve targeted objectives and concrete impact in support of our mandate.

The position

This role sits in UNHCR’s Digital Service within the Division of External Relations and is under the overall guidance of the Digital Strategy and Planning Officer and the Digital Governance and Support team, who coordinate UNHCR’s Help and country websites.

This assignment will support daily community management tasks, address and/or reroute technical issues, support content management when necessary and help deliver meaningful global support to UNHCR operations worldwide.
The intern will collaborate with relevant UNHCR teams within the Digital Service and at country, regional and global levels.

This is an opportunity to join a high performing team and develop a career working in digital protection for the furtherance of refugee protection.

Duties and Responsibilities

In collaboration with the Strategy and Coordination team, the activities include:
• WordPress daily task management, such as account creation, language settings, and troubleshooting
• Directing operations to available resources (on SharePoint for example) and identifying guidance gaps.
• Support management of the technical issues reported and reroute them for action where appropriate
• Support the organization and delivery of routine capacity-building sessions and webinars for editors’ networks
• Draft documentation related to editors’ coordination (processes and workflows)
• Support quality assurance and accessibility compliance exercises
• Conduct health checks on websites and generate reports on site performance using available tools
• Identify and curate a list of relevant trainings for editors’ communities

Eligibility

In order to be considered for an internship, candidates must meet the following eligibility criteria:
• Be either a recent graduate (having completed their studies within two years of applying) or a current student in a graduate/undergraduate school programme from a university or higher education facility accredited by IAU/UNESCO; and
• Have completed at least two years of undergraduate studies in a field relevant or of interest to the work of UNHCR.

NOTE: An individual whose father, mother, son, daughter, brother or sister is a staff member of UNHCR, including a Temporary Appointment holder or a member of the Affiliate Workforce, is not eligible for an internship.

Desirable qualifications and skills

Qualifications:
• A university degree in international development, communication, marketing, law, or social sciences or any other related field;

Skills:
• Fluency in English with excellent drafting and editorial skills. Additional languages are highly desirable, especially Arabic, French and Spanish.
• Experience supporting the development of informative, visual training materials such as presentations and online course materials.
• Demonstrated ability to communicate with different audiences, both technical and non-technical
• Knowledge and experience using at least one content management system, such as WordPress;
• Interest and understanding of user-centric design would be an advantage;
• Interest in pursuing a career in humanitarian/development action, forced displacement, migration or related field.
• Initiative, sound judgment and demonstrated ability to work harmoniously with staff members from different national and cultural backgrounds;
• Knowledge and experience using Microsoft Suite and content management tools. Experience in WordPress and Drupal content management systems would be an advantage.
• Demonstrated ability to develop written material (reports, notes from meetings and communication material)
• Experience in supporting digital products using agile project management and scrum methodology is a plus.

Location and Conditions

The successful candidate will be based with the team at UN City in Copenhagen, Denmark.

The internship is for six months, with the possibility of extension to eight months, and the expected start date is 1 May 2024. This is a full-time role with working hours starting from 8.30am to 5:00pm Monday to Friday (40 hours per week).

Shortlisted candidates might be required to sit for a written test. Only shortlisted candidates will be notified. No late applications will be accepted.

For non-EU candidates, D-visa needs to be obtained prior to traveling to Denmark which could takes up to 8 weeks. The office will provide assistance on visa-related issues.

Allowance: Interns who do not receive financial support from an outside party will receive an allowance to partially help to cover the cost of food, local transportation and living expenses.

Unless provided or paid by their sponsoring entities, UNHCR reimburses interns’ travel costs to/from the duty station.

The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.

UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing or training).

We welcome applications from candidates with a refugee or stateless background.