Digital Innovation Assistant At Farm Radio International

NOTE: This contract is for one year, renewable for three years with the possibility of extending to 5 years

INTRODUCTION

The 5-year Tudituale project in the DRC will increase the resilience of communities in the Kasai Central province in the DRC. Farm Radio International (RRI) is a member of the project consortium and is leading work on communication for social and behavior change using interactive radio and other methods.

KEY AREAS OF RESPONSIBILITY

• Execute digital innovation (DI) responsibilities for all impact projects in Democratic Republic of Congo (80%)
• Provide systems administration and IT infrastructure services to the office (20%)

Responsibilities

Execute IN responsibilities for the Tudituale project in the DRC

Under the supervision of the Tudituale Project Coordinator and the Digital Innovations (IN) Team Leads, ensure that agreed digital innovation services are delivered efficiently and to the highest standards within impact projects from RRI.

Service planning and delivery

• Collaborate with IN teams, other specialist teams and the project implementation team to ensure that all interactive Tudituale project components are planned, implemented, monitored and evaluated.
• Plan, deliver and evaluate IN services to the Tudituale project using agreed tools and processes, for example the Uliza Survey, Uliza Info, Uliza Log and Uliza Rappelle.
• Install and configure IN platforms to use in the project
• Make it easier to record and write content on interactive IN platforms.
• Report interactivity status to Digital Innovations (IN) team leaders

Support for radio stations and capacity building

• Monitor usage of IN services by partner radio stations that use IN tools
• Help and train broadcasters on how to administer IN tools and platforms
• Provide remote supervision to the stations involved in the project
• Write ICT assessments and station training reports

IN delivery budgets and invoicing

• Monitor system usage within the project
• Work with project teams and IN manager on budget allocation for Uliza implementation

Provide systems administration and IT infrastructure support to the RRI team in the Democratic Republic of Congo

Under the supervision of the Tudituale Project Coordinator and the Digital Innovations (IN) team leaders, ensure and manage the technological infrastructure of the RRI team in the DRC, including planning, implementation and management of software applications and hardware infrastructure that support operations.

Equipment and software

• Install and configure devices including scanners, external drives, monitors and other peripheral hardware
• Provide troubleshooting and support for software and systems
• Ensure that all software on RRI equipment is licensed and maintain a record of licenses

Networks and security

• Monitor the network to ensure network functionality and availability for all system users
• Install, maintain, troubleshoot and repair wired, wireless and other network infrastructures
• In case of viral infection, clean the affected equipment

Users and routine administrative tasks

• Ensure the computer is set up before the new hire start date and any associated moves
• Manage the move of IT equipment following office or staff changes
• Train new and current employees on computer software and ICT systems
• Work directly with suppliers to schedule repairs and maintenance
• Assist the Finance and Administration Manager in creating and maintaining an inventory, which may include hardware, software and miscellaneous items

Qualifications

• Degree or diploma in information technology or related field or equivalent work experience in a relevant field
• At least one year of experience managing complex communication for development or ICT for development initiatives

SKILLS

• Good organizational skills and ability to work under pressure and meet deadlines
• Effective written and oral communication with ability to produce reports and present solutions
• Knowledge and experience in program development and implementation, including project cycles and results-based management
• Ability to work independently to troubleshoot, perform root cause analysis, identify and isolate technical issues
• Ability to work and cooperate well with people
• Knowledge of audio editing and mastering
• Experience in the field of networks and computer maintenance
• Willingness to travel regularly within the country