Director, People Relations & Wellbeing At Alight

Director, People Relations & Wellbeing

Reports to Chief People Officer | Supervises HR Relations & Events Associate

Full time | December 2022 | Location: Flexible with strong preference for relocation to Nairobi, Kenya | Hybrid

Hello Hello! So you’re interested in joining us? Welcome, we’re happy you’re here.

When you Join Alight, you’ll find…

A team with deep experience in co-designing solutions that create new value around the world. We know we need to always be better, and we believe in the power and abundance of everyday people, everywhere, to change the world with us.

A culture of radical accountability to our customers –as we help build a meaningful life for and with the displaced, we ask them what they want and then deliver on it.

An organization that refuses to settle for anything less than delivering human-worthy services.

If you are looking to be part of a living, breathing, ever-changing organization full of disrupters and doers, then read on!

We strive to represent the diverse communities we serve. Applicants who contribute to this diversity and those who bring lived experience with displacement are strongly encouraged to apply.

About the Department: Office of People

We are the Office of People and our mission is to support all of the people who work to deliver the Alight-family experience—our staff, volunteers, incentive workers, candidates – every person within Alight. We help people navigate the complexity of our space and offer them ways to orient, connect, and flourish with tools and structures that are clear, accessible, and consistent. We hold Alight culture sacred and use our values as a North Star to guide our work and behaviors, creating a safe and inclusive environment for all. We honor these commitments with a promise of confidentiality and follow through to each person we serve.

Alight People Relations & Wellbeing:

– Guides, supports and engages across the Alight family of organizations (Alight, Eastern Congo Initiative, Questscope, ORAM, and Kuja Kuja) providing employee communications, engagement and completing feedback loops.

– Takes employee feedback and help teams improve systems, individual growth, and interpersonal relationships as it relates to creating an engaged, motivated and inclusive work environment

– Provides our people with interventions and programs that encompass the broader holistic dimensions of a well-lived life, for a fulfilled career experience

– Enables our 2,500+ people to be present, focused, and energized while feeling connected to and contributing to Alight’s organization’s purpose and actions.

– Collaborates across an integrated team within the Office of the People including benefits, compensation & compliance, engagement and talent management.

About the Role

The Director, People Relations & Wellbeing is a strategic leadership role across the Alight family of organizations, that is highly collaborative and informed by principles of belonging, diversity, equity, and inclusion. You are responsible for facilitating employee relations, communications, engagement and wellbeing initiatives, practices, and policy contribution – in concert with the OOP and CPO enable correct tone-setting in the organization.

You also perform an advisor and partner function, guiding and providing people relations and wellbeing to our global HR Partners, country HR focal persons and their senior leadership to develop and implement solutions and interventions for an informed, engaged and well-people, while always remaining aligned with Alight values, beliefs and strategy.

Building a shared organization takes time and intention. We will always be becoming Alight, which means your work will evolve as well. For now, here’s how you could anticipate spending your time:

Employee Communication & Relations (40%):

– Ensure policies, practices, and procedures are in place, current, and aligned to appropriately support people communications, including of Alight beliefs, values, and mitigate to risks

– Design, Facilitate and Drive training and workshops on key HR/People policies and best practices across the organization for managers and HR staff

– Ensure SEA policies across the organizations are in alignment with Alight values and beliefs, legally & morally compliant, and well known and understood by all employees. Responsible for creating a culture that is aware of and does not tolerate behaviors that violate SEA policies.

– Facilitate regular people-facing communications, briefs, updates for enhanced people relations and community building

– Conduct timely, fair, and equitable investigations into employee complaints and allegations of misconduct, in line with local/Global policies, practices and legal frameworks

– Collaborate with Benefits team for enhanced and engaged staff in routine preventative care/disease management communications and practices, and lifestyle management programs

– Coordinate with Talent team and overall OOP to guide, coach and advise and support Alight countries & programs on people communications and relations.

Employee Engagement & Support (30%)

– Develop, keep updated and continuously facilitate key initiatives that promote and achieve enhanced employee engagement and wellbeing e.g., climate surveys; feedback including developing and use of effective feedback loop mechanism and associated actions.

– In coordination with Alight HR/Benefits team, contribute to staff safety and full health, including supporting access to and proper implementation of staff care assistance provided.

– Advise on and support reviews and recording (plus trend analysis and reporting on) of Employee check-in calls, exit interviews, trust-building interventions and processes.

– Co-lead in people recognition, motivation, commemorations and communications and Employee anniversary/milestones.

– Develop framework for, and provide ongoing guidance, tools and processes for effective supervision, empathetic leadership and support of people

– Guide appointed country specific People/HR focal points and leadership on employee engagement and support, and assure implementation within respective countries and programs.

– Develop and disseminate required engagement and support reports or documentation

People Wellbeing & accountability (30%):

– Develop and implement an Alight global staff Wellbeing Strategy

– Maintain awareness of external trends and developments, and changing circumstances, and adapt the Wellbeing Strategy as appropriate

– Direct the selection, design, and implementation of employee wellbeing programs geared to attract and retain employees globally

– Review, analyze and assess program utilization, employee feedback, competitive landscape for competitive offerings within the industry, and workforce productivity to ensure that cost-effective employee engagement and wellbeing programs are being offered

– Lead in addressing occurrences, incidents, matters, concerns of staff for an engaged and motivated Alight people.

– Respond when called upon to coordinate or support with handling and reporting work related injuries or fatalities, or medical evacuation coordination.

– Contribute to and will be regularly called upon for guidance, support in review, investigating employee grievances, or misconduct.

– Develop and disseminate required wellbeing and accountability reports or documentation

Travel:

As required in support of Alight, Affiliate region and country programs and teams. Expect at least 20% of time, though may fluctuate depending on needs.

Must haves:

Open heart and open mind. You start by listening. You believe another person’s truth and it changes you. It unlocks your way of thinking in that moment, it opens your world.

Curiosity. You are always learning. You ask why and why again. You know that change (big and small) is constant, which means your curiosity to learn is matched with adaptability to evolve.

Trust. You believe that people do their best, are disciplined, and care about this as much as you do. You take responsibility for your part and know how to step back and give others the space to shine

Skills, Qualifications and Experience

• Possess at least ten years of relevant experience working in the Global HR/People field with expertise in the full cadre of HR with INGO, public institutions
• Demonstrated progressive people senior leadership in human resources
• Training and practical experience in people relations, engagement and wellbeing programming at global level. Relevant Masters level qualification required.
• Relevant and senior management or leadership experience working in the Global HR/People field with expertise with INGO environment preferred.
• At least four years of direct experience leading in developing and implementing employee communications, engagement and wellbeing programs with large staff complement, and preferably in INGO settings.
• Good understanding of and experienced in the full cadre of People/HR functions
• Good analytical skills to make sure programs/initiatives are successful, and the ability to create fiscally responsible strategies for implementing these programs/initiatives.
• Proven experience working within diverse cultures and groups or communities

Qualities top candidates will possess

• Demonstrated good judgement and decision making. Responding to situations in a calm and productive manner while bringing immediate attention to situations that warrant it
• Takes an open-minded and open-hearted approach to growing, learning, and communicating with people from around the world
• Adaptable, high level of emotional intelligence, ability to establish credibility and trust with leaders at all levels, and balance the needs of multiple stakeholders.
• Ability to handle sensitive data and situations with a high level of diplomacy, discretion, and tact and high level of professionalism and confidentiality
• Highly personable with high energy levels and a good sense of humor
• Incredibly organized, takes responsibility for follow-up and follow-through
• Strong interpersonal skills and highly collaborative

Alight – We are on a journey to build Alight, a new platform of amazing people and organizations providing lifesaving services and creating breakthrough solutions for and with the displaced. WeAreAlight.org

Alight is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, physical or mental disability, or protected veteran status. Alight complies with all applicable laws governing nondiscrimination in employment.