Donor Services Specialist
May 2023 | U.S. remote, preference for NYC, Minneapolis, or DC hub | Full-time | Pay range $24/hr – $28.88/hr
Applicants must be legally authorized to work in the United States
Hello, Hello! So you’re interested in joining us? Welcome, we’re happy you’re here.
When you join Alight, you’ll find…
A team with deep experience in co-designing solutions that create new value around the world. We know we need to always be better, and we believe in the power and abundance of everyday people, everywhere, to change the world with us.
A culture of radical accountability to our customers –as we help build a meaningful life for and with the displaced, we ask them what they want and then deliver on it.
An organization that refuses to settle for anything less than delivering human-worthy services.
The Team
You’re on a team actively engaging donors, supporters, and partners in a way that is meaningful to them and promotes Alight’s work worldwide. The Marketing & Engagement Team includes the following teams: Annual Fund, Global Connectors (Major Gifts), Partnerships & Government Affairs, Donor Services, Marketing & Communications, and Operations
We strive to represent the diverse communities we serve. Applicants who contribute to this diversity and those who bring lived experience with displacement are strongly encouraged to apply.
The Role
A candidate with these core mindsets will thrive in our environment:
- You are in tune with the perspectives of all partners: Individual donors, corporate/organizational donors, our fundraising colleagues, the finance team, our country programs, and more. Your work is deeply interconnected. You know your job impacts people, not just numbers.
- Your natural accountability allows you to work with a high level of autonomy within a closely aligned team. You monitor your capacity, ask others for support when activity levels are up, and manage your tasks to be available to others.
- You are eager to take ownership of technical challenges, relying on self-guided learning to find solutions, and collaborating with others to enhance the functionality of fundraising systems.
Who you serve
Donor Services is a trusted partner to the Alight and our affiliate organizations:
- Alight works closely with refugees, trafficked persons, and economic migrants to co-design solutions that help them build full and fulfilling lives. Alight serves 4 million people in 20 countries. At present, we are also part of the emergency response in Ukraine and neighboring countries.
- Eastern Congo Initiative advocates for, invests in, and partners with community organizations. Through the Asili social business platform, ECI is helping communities provide world-class essential services in a revolutionary new way.
- ORAM – Organization for Refuge, Asylum & Migration – started as the only international organization devoted solely to advocating for sexual and gender minority asylum seekers and refugees fleeing persecution and violence.
- Questscope is an innovative organization that produces social, educational, and entrepreneurial opportunities for marginalized youth, mainly in Jordan and Syria.
How we work
We balance autonomy and accountability through these guiding work practices:
- Follow procedures, thoughtfully using a framework to apply to similar/new situations.
- Develop and collaboratively use strategies that ensure data integrity.
- Suggest where systems can help solve problems or create efficiencies. Evaluate options, gain consensus, implement and evolve.
- Prioritize short- and long-term tasks in collaboration with your manager and the team.
- Recognize when to ask questions and when to make decisions, including about nonprofit best practices or legal/regulatory topics.
What you deliver
- Enter donations and update constituent information in donor database – 60%
- Enter data each day, a critical task embraced with curiosity and focus.
- Follow procedures, thoughtfully using a framework to apply to similar/new situations.
- Ensure donor intent is conveyed accurately.
- Prepare reports and performance analytics — 15%
- With your manager and other fundraising leads, track metrics that evaluate gift volume, giving patterns, fundraising goals, etc.
- Build and update dashboards and data visualizations.
- Collaborate with the donor services team – 10%
- Identify opportunities for process improvement and automation to streamline our work.
- Demonstrate initiative and resourcefulness related to system integration, data management and optimizing system functionality.
- Participate in the hiring and onboarding process for new team members.
- Draft or refine process documents, record training videos.
- Maintain and enhance partnerships – 10%
- Establish and nurture strong partnerships with the fundraising teams, as assigned, within Alight or our affiliate organizations.
- Provide reliable support, promptly address inquiries, and proactively offer guidance.
- Review and collaboratively assess data to guide decision-making.
- Engage in new or interesting projects/progressive responsibilities – 5%
- Lean into the things you love and spark your interest, within or outside your team.
- We need you to honor the work that you’ve committed to doing, but also know that when you are unleashed, so are we.
Anticipated Travel: Team gatherings in a U.S. hub
Work Location: This position is remote, with a preference for proximity to Minneapolis, New York City, or Washington, DC. These hubs support occasional in-person collaboration and offer access to collaborative workspaces for those interested in a hybrid work model.
Qualifications
These are “must-haves” when you join Alight:
Open heart and open mind. You start by listening. You believe another person’s truth and it changes you. It unlocks your way of thinking in that moment, it opens your world.
Curiosity. You are always learning. You ask why and why again. You know that change (big and small) is constant, which means your curiosity to learn is matched with adaptability to evolve.
Trust. You believe that people do their best, are disciplined, and care about this as much as you do. You take responsibility for your part and know how to step back and give others the space to shine.
We’re also looking for the following technical competencies:
- 3-5 years working in Raiser’s Edge or other relevant constituent relationship software.
- Strong proficiency with PC systems, particularly Microsoft Excel.
- Prior experience with identifying where systems can help solve problems or create efficiencies.
- Familiar with, or willing to learn, data analysis and visualization tools (e.g., Tableau, Power BI, Excel).
- 3+ years building effective, trustworthy relationships with internal partners.
- Effective in a remote or hybrid work environment that prioritizes collaboration.
A cover letter is required as part of the application so we can learn more about you beyond your resume!
These are the things we’re aiming to find. However, we’re open to being surprised. If you embody the spirit of Alight, care deeply about the cause, and if you bring something else that’s special, then please reach out.
Benefits
Borderless Team of 2,500 staff worldwide that sees possibility, celebrates moments of abundance, shares new ideas, and strives to do a better thing every day.
Family Friendly – We know that you are a whole person with a life and a family. We honor this. In return, we expect that you will take ownership of your work and follow-through on your commitments; sometimes that means flexing your schedule and we’re good with that.
Health and Dental Insurance – We strive to offer the best-in-class healthcare plans to our staff each year. We cover 100% of the cost for your health premium and 75% for your spouse/dependents.
Retirement – We contribute 6% of your salary regardless of your contribution amount after one year of service.
Generous Leave Time – Between vacation days, personal leave days, and holidays, you have ample opportunity to take time off when you need it.
Alight
We are on a journey to build Alight, a new platform of amazing people and organizations providing lifesaving services and creating breakthrough solutions for and with the displaced. WeAreAlight.org
Alight is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, national origin, citizenship, physical or mental disability, or protected veteran status. Alight complies with all applicable laws governing nondiscrimination in employment.