ERP Systems Administrator – SAP Team Lead Officer At International Computing Centre

Position Description

The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.

Purpose of the Position:

Lead one of the team of the SAP Services to deliver high-quality, innovative and customer-focused system support to multiple clients. The team lead will support the teams under their scope in technical design, major problem resolution and implementing complex integrations. The team lead will coordinate with the other Operations Division (OP) team leads and Heads of Unit to transform the current ERP services to new services that will meet the long-term goals of UNICC customers. The incumbent will also provide technical support for the provision of SAP-based ERP services.

Objectives of the Programme:

The objective of the Centre is to provide trusted ICT services and digital business solutions to its Clients and Partner Organizations.

Main duties and responsibilities:

The incumbent will work under the direct supervision and guidance of the Head of the SAP unit (OPOS) within the Operations Division (OP) and in close collaboration with the On-Premise Services (OPO) team. The incumbent could be requested to do any others tasks of similar level in related fields. The incumbent will:

In close collaboration with Head, OPOS, lead, guide and coach the technical team members delivering SAP Shared Services, fostering a collaborative and supportive environment
Design, Produce and update documentation including SOPs and standard procedures to maintain clarity and consistency
Ensure that all team activities are prioritized and coordinated effectively, monitoring team capacity to optimize productivity
Provide technical support for Managed SAP Hosting services provided by UNICC, including system administration of SAP technology components
Implement new SAP instances as required and Migrate application customisations from “pre-production” environment(s) to the production environment(s)
Perform scheduled and on-demand instance refreshes, client copy, maintenance, and disaster recovery tests
Co-ordinate with the application and database vendors for resolution of functional bugs, performance issues, and other technical challenges
Provide technical support for the client’s ERP development team
Plan and conduct disaster recovery tests
Provide assistance in landscape design
Perform routine production support activities, incident management, and troubleshooting of SAP-related issues
Undertake performance tuning activities to optimize system performance and reliability
Implement project-type activities and other requests for services to meet client needs and expectations
Provide support during maintenance windows and emergencies, including on-site or remote assistance
Offer stand by and on-call support as required to maintain service availability and continuity
Other: Provide other ad hoc support either within the team or in other teams as required – this includes the participation in special projects or support to service delivery for short period of time on a part-time or full time basis upon request from the senior management

Recruitment Profile

Experience and Skills required:

Essential:

Five (5) or more of experience in Information and Communication Technology (ICT)
Extensive experience in SAP technical architecture design, installation, configuration and administrator support, including prior experience regarding the following items:
- Creation of new instances, migration of code, patching and environment refreshes, implementation and support of backup
- Extensive upgrade/migration projects, i.e. Ehp8 Upgrade and Oracle to HANA DB migration
- Monitoring status, using Solution Manager to determine status of various components
- Usage of System Copy, Client transports and performance fine tuning
Experience in managing SAP workload in HA and DR environments, both with Oracle and HANA databases
In-depth knowledge and experience in administrating and managing Oracle and HANA databases
Prior experience in managing and coaching a team
Familiarity with IT project and service management standards, frameworks, methodologies and best practices such as PRINCE2, ITIL
Ability to manage projects and work productively under pressure, even when clear direction and/or information in not always available
Extensive knowledge and experience in administrating and managing Netweaver 7.0 platform (ECC 6.0, BW 7.0, Portal 7.0, Process Integration 7.0 and Solution manager) in both Windows and Linux environments
Strong analytical and problem solving skills
Knowledge of Service Level Management Principles

Desirable:

Experience with multiple SAP Implementations, OS/DB Migrations and SAP Upgrade projects
Knowledge of SAP Landscape design and sizing
Knowledge of High availability products and Disaster Recovery Planning/Test Perl Scripting experience
Knowledge of Windows and RHEL clusters
Experience in performing database backup and recovery using SAP BR tools
Experience in SAP Portal and ESS/MSS components and JAVA systems monitoring and performance tuning

Education*:

Essential:

First university degree in Computer Sciene, Information Science, Mathematics or related field

Desirable:

ITIL Foundation Certificate
PRINCE2 certification

Languages:

English: Expert knowledge is required
Spanish: Beginner knowledge is desirable

UNICC Global Competencies:

Teamwork: Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts.
Communicating: Expresses oneself clearly in conversations and interactions with others; listens actively. Produces effective written communications. Ensures that information is shared.
Creating an empowering and motivating environment: Guides and motivates staff towards meeting challenges and achieving objectives. Promotes ownership and responsibility for desired outcomes at all levels.
Knowing and managing yourself: Manages ambiguity and pressure in a self-reflective way. Uses criticism as a development opportunity. Seeks opportunities for continuous learning and professional growth.
Producing results: Produces and delivers quality results. Is action oriented and committed to achieving outcomes.
Moving forward in a changing environment: Is open to and proposes new approaches and ideas. Adapts and responds positively to change.
Ensuring effective use of resources: Identifies priorities in accordance with UNICC’s strategic directions. Develops and implements action plans, organizes the necessary resources and monitors outcomes.

Other Information

Compensation:

Annual Salary Estimation (net of tax at single rate):

Brindisi (Italy), including post adjustment (27,5% on February 2024): US$ 79,932.
Valencia (Spain), including post adjustment (34,3% on February 2024): US$ 84,195.

UNICC also offers generous leave and absence allowances, flexible working hours, overtime compensation, teleworking, access to training, and depending on eligibility other benefits such as relocation grant, dependency allowance, language allowance, or education grant.

Closing date for applications:

Applications will be accepted until midnight (Geneva Time) on 17 March 2024.

Notes:

Technical and/or personality tests may be carried out as part of the selection process
Only short-listed candidates will be contacted
Though you may not be selected for this advertised position, the UNICC will keep your application in a roster if your profile is deemed to be of potential interest for the Centre. You may thus be solicited by our HR department to participate in an interview for another position

* For UNICC staff members who do not meet the minimum educational qualifications, please refer to the applicable WHO e-Manual Annex 6 – Guidelines on Standard Minimum Experience Exposure and Education Requirements

Please inform us should you require any specific accommodation to facilitate your application

For applications to be valid, they must contain a motivation letter and the filled Personal History Form.