Face-to-Face (F2F) Fundraiser Romandie At Doctors Without Borders in Switzerland

Job Offer
(strictly no recruitment agencies)

Join MSF OCG as a Face-to-Face (F2F) Romandie Fundraiser!

We are looking for passionate people who are ready to contribute to our humanitarian mission.

Find out below the details of the position and the qualifications we are looking for.

Inclusivity and Diversity at MSF

Your qualifications and experience don’t exactly match all the requirements?

At MSF OCG, we are committed to fostering an inclusive culture that supports and amplifies the diverse voices of our people. We strive to create work environments where teams of people with diverse backgrounds, characteristics, perspectives, ideas and experiences collaborate to advance MSF’s social mission and improve outcomes for our patients and the communities we work with.

We understand that some people may be hesitant to apply if they don’t meet all of the job requirements. Research shows that this is especially true for women. If you feel you’re a good fit for this role, we encourage you to apply, even if you don’t meet all of the qualifications listed.

We encourage applications from people of all genders, ages, sexual orientations, ethnicities, backgrounds, religions, beliefs, disabilities and other diversity characteristics.

MSF does not tolerate any sexual exploitation or abuse, any form of discrimination or harassment, including sexual harassment. All selected candidates will be subject to reference checks.

Context & Mission

Médecins Sans Frontières (MSF) is an international non-profit humanitarian organization that provides medical assistance to populations facing crises that threaten their survival, mainly in cases of armed conflict, epidemics and pandemics, natural disasters or exclusion from health care.

Founded in 1971 in Paris by a group of journalists and doctors, MSF is today a global movement of more than 69,000 people, including staff in the field and at headquarters. Guided by medical ethics and the principles of impartiality, independence and neutrality, MSF is 98% funded by private donations.

MSF Switzerland was founded in 1981 and has its head office in Geneva and a branch in Zurich.

The Regular Donor Acquisition unit is one of the business units of the Communications and Fundraising Department, and its mission is to recruit automatic and long-term regular donors through face-to-face interactions.

The Face-to-Face (F2F) Fundraiser is a member of the Regular Donor Acquisition unit, and reports to the Face-to-Face (F2F) Coordinator Romandie (hierarchical link) and the Face-to-Face (F2F) Team Leader Romandie (functional link).

Main responsibilities

As part of face-to-face fundraising campaigns in French-speaking Switzerland, the Face-to-Face (F2F) Fundraiser will be responsible for interacting with the general public, raising awareness of the issues surrounding emergency medical aid, and recruiting regular donors by direct debit to fund Médecins Sans Frontières programs around the world.

Campaigns take place in a variety of locations such as shopping malls, streets and public areas, medical facilities, private homes, train stations, post offices, festivals and special events, or any other location partner.

Logistics of face-to-face acquisition campaigns

• Ensure the preparation, transport, assembly and disassembly of equipment: information stands, advertising banners, mobile exhibitions, or any equipment necessary for the smooth running of campaigns
• Ensure proper use of equipment
• Keep the stand clean and tidy
• Use the F2F tools provided and as directed

Acquiring new regular donors face to face

• Present Médecins Sans Frontières Switzerland in the collection points allocated in French-speaking Switzerland
• Approach passers-by and/or customers and/or individuals to raise awareness of MSF projects
• Convince the interlocutors to subscribe to a regular donation by direct debit for the benefit of MSF
• Complete the support forms (digital or paper version) with interested persons in a qualitative, autonomous and professional manner
• Apply MSF quality standards as a whole, such as:

o Quality, respectful and transparent speech

o Professional presentation, MSF outfit and identification badge

o Compliance with current standards for data protection

Reporting and quality

• Ensure the quality of the data collected
• Report the results to the F2F Romandie Team Leader and F2F Romandie Coordinator according to the requested frequency
• Report on the quality of locations according to established criteria
• Implement the F2F fundraising techniques taught by the F2F Team Leader
• Romandie and/or the F2F Romandie Coordinator
• Provide occasional support on a fund file and in the required area of ​​expertise, to the field HR policy and administration representative (inventory, discussion groups)

Other

• Stay informed about Médecins Sans Frontières programs and news
• Organize information briefings for the rest of the team
• Regularly participate in MSF training and information sessions
• Any other tasks requested related to face-to-face acquisition campaigns

Profile sought

Experience

• Experience as a Face-to-Face Fundraiser (or equivalent donor recruiter, dialoguer, “canvasser”, fundraiser) is an asset
• Experience in a sales or customer service department, or any other profession related to communication is an asset

Technical Skills

• Excellent oral communication
• Excellent persuasion and negotiation skills
• Developed listening skills
• Quality and results oriented person
• Developed team spirit and collaboration
• Excellent stress management

LANGUAGES

• French: Excellent level (oral & written)
• English and/or German: an asset
• Italian: an asset
• Any other spoken & written language: an asset

Personal qualities

• Friendly person, able to approach people easily
• Positive, flexible, dynamic, persevering person
• Excellent physical condition
• Excellent presentation
• Adaptation skills
• Strong interest in humanitarian work

Working conditions

• Part-time position 80% (32 hours/week from Wednesday to Saturday)
• 3-month fixed-term contract
• Work location: Geneva
• Ideal start date: 05.03.2025
• End date: 06/14/2025
• Gross monthly salary (at 80%): from CHF 4,645.6 to CHF 5,812.8 (salary based on equivalent experience and the internal salary scale).
• Paid vacation: 25 days per year, pro rata temporis, plus Swiss public holidays falling during the term of the contract.
• Pension fund: contribution to the pension fund (2nd pillar-BVG) covered 3/4 by MSF and 1/4 by the employee.