Job Overview/Summary:

The Finance and Adoption Sr. Manager plays a significant cross functional role on the IRC’s Enterprise Resource Planning (ERP) team to promote the adoption of Microsoft Dynamics 365 (D365) to IRC’s Latin America program offices and Headquarters. The position works with Subject Matter Experts and Functional Leads to provide offices in the region with finance functional and ERP technical trainings and support, help them align business processes towards best practices, review support ticket trends to highlight areas of need, and understand program office operational gaps to resolve complex issues.

The successful candidate will be a quick learner, have superb communication skills and be comfortable speaking in front of large groups, both in person and virtually. They should have a customer service approach and be ready to support teams that are working through challenges. The candidate should be capable of identifying and escalating potential risks, comfortable with travel, and invested in training IRC-staff in new business processes and systems.

Major Responsibilities:

Provide Support:

• Respond to major ERP technical or business process issues facing an IRC program office.

• Gather information and analyze trends of reported issue to suggest improvements.

• Communicate with users on issues that the Application Support team is unable resolve.

• Provide direct support to offices, coordinating efforts of the larger ERP and functional teams, to further adoption and build expertise of D365.

Provide Training and Expertise:

• Provide technical training and accounting support to program offices on finance system changes, new accounting policies and procedures, and ways of working.

• Support the ERP, Regional Finance, and Global Finance Transformation teams in communicating changes across the region.

• Manage the Subject Matter Expert network list, including leading monthly calls with them.

Provide Analysis and Proactive Support:

• Monitor application support data to identify trends and design solutions to systemic issues.

• Proactively review D365 reports to catch issues with workflows and other essential functions.

• Track and analyze success metrics and provide regular updates on status and progress.

• Document key learnings to improve knowledge management and revise change management approaches.

• Guide continuous improvement so that processes are tailored to the needs of the region and the program offices within it.

Support Special Projects

• Support D365 User Acceptance Testing when required.

• Support functional, technical and change management projects deployed to the region.

Key Working Relationships:

Position Reports to: Associate Director, Finance Change Management

Management in Partnership to: Director of Integra Support

Job Requirements

• Bachelor’s Degree.

• At least 3 years’ progressive Finance & Accounting experience within an NGO /or INGO environment.

• 2-3 years’ experience of ERP implementation, preferable Microsoft Dynamics 365.

• 1-2 years’ experience providing technical systems support with the ability to understand business needs/requirements.

• Excellent written and verbal communication skills

• Strong project management skills

• Strong analytical and creative problem-solving skills

• Fluent in English and Spanish

• Advanced MS Excel skills

• Willingness to travel to global IRC locations

Working Environment

• Standard office environment(s) or remote

Commitment to Diversity and Inclusivity:

IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Gender Equality:

IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.