General Coordinator Humanitarian HUB, Brussels (m/f/x) At Doctors of the World – Belgium

WHO ARE WE ?

Médecins du Monde is an international medical development NGO that is part of an international network. We provide medical assistance to vulnerable groups, in Belgium and around the world.
We want universal health coverage where everyone has access to care, without obstacles (financial, cultural, geographical, etc.).

In Belgium and around the world, our projects are aimed at all people who do not have or no longer have access to healthcare. In particular, they are structured around five axes: people on the margins of society (homeless people, undocumented people, drug users, sex workers, etc.); children in vulnerable situations; women (supported in their fight for equality or against sexual violence for example); migrants or displaced persons and victims of crises or conflicts.

To carry out our mission, we rely on three pillars:

• Care : provide real access to care for populations.
• Change : more than helping, we want to change things in the long term.
• Bearing witness : we do not remain silent. Thanks to our experience and our presence on the ground, we challenge the authorities (local, regional and (inter)national) with facts, figures and realities.

Our projects follow a series of values ​​common to our entire organization: Social Justice, Empowerment, Independence, Commitment, Balance.

CONTEXT

The Humanitarian Hub is a reception and orientation centre that brings together a multitude of services and partners for people on a migratory journey in Brussels. It includes, among other things, a day centre, a psycho-medical-social service, meal distribution services, clothing, hygiene products, access to showers, etc.

The Humanitarian Hub is coordinated by a consortium including Médecins du Monde, the Belgian Red Cross and BelRefugees.

THE ESSENTIAL

As General Coordinator (GC) of the HUB you:

• Ensure the smooth running of the Hub in compliance with the strategies and principles defined by the Hub Steering Committee (SteerCo), which is made up of the main partner organisations;
• Supervise the proper functioning of the project in all its aspects in line with the values ​​of the partner organizations and in compliance with Belgian and European legislation.
• Are the point of contact between the various coordinators, support services, SteerCo and other partners and external stakeholders.
• Feed and participate in strategic thinking around the issues raised by the Hub’s activities.

The function:

• Is managed by the Hub Steering Committee, as well as the Brussels Coordinator of MdM
• Manages a group of: 5 to 10 employees

DUTIES AND RESPONSIBILITIES

The HUB CG

• Is ultimately responsible for the smooth operational running of the Hub.
• Acts as a link between the operational teams and the SteerCo and ensures the implementation of decisions taken during the SteerCo.
• Ensures good collaboration between the different partners within the Hub and respect for the principles and values ​​of each partner.
• In collaboration with the SteerCo and in compliance with the multi-year strategy, you are responsible for developing and implementing the operational strategy and its transcription into specific objectives, operating procedures, operating rules and the organization of activities. You act as a link with the SteerCo and the managers within the various partner organizations for matters outside the common operational scope.
• Is also ultimately responsible for the quality of the reception of beneficiaries, security within the Hub, as well as its good integration into its neighborhood environment.
• Responsible for compliance with regulations, collaboration agreements, reporting, administrative, health, financial and security procedures. If necessary, decides on HR, Finance and security issues or refers to partners or SteerCo for what is outside his/her scope of responsibilities.
• Assumes functional supervision of coordinators and hierarchical supervision of N-1 functions under MDM contract.
• Feeds the advocacy strategy of the Hub’s various partners through data collection and the development of contextual analyses, in relation to internal and external stakeholders.

YOUR PROFILE

TRAINING AND EXPERIENCE

• Master’s degree or equivalent by experience
• Minimum 5 years of project management experience
• Solid experience in team coordination and partnership management in order to bring together human resources seconded by organizations with different operating modes
• Experience in federation or consortium projects
• Work experience in the Belgian/European migration context or knowledge of said context
• Experience in a humanitarian and development context with vulnerable audiences
• Knowledge of the Brussels associative sector

SKILLS and KNOWLEDGE

• Positive approach to strong leadership: motivate, coach, train, coordinate, communicate, participate,…
• Good diplomacy, facilitation, communication and representation skills
• Listen, empathy
• Strategic vision
• Autonomy, Flexibility (particularly in terms of hours)
• Excellent stress and priority management
• Fluency in French and English
• Office Suite

ASSET

• Knowledge of Dutch and/or Arabic

A valid and unrestricted work permit in the country of assignment of the position is required for the application to be eligible.

WE OFFER

• A full-time permanent contract (5 days a week – 39 hours/week).
• A gross salary of €4,083.60 for 5 years of experience; a gross salary of €4,278.06 for 10 years of experience. Relevant experience recognized.
• Meal vouchers (€8 including €1.09 per employee and €6.91 per employer) – Hospitalization insurance – 100% reimbursement of public transport costs.
• Holidays: 20 statutory days (to be prorated) + 6 RTT days (to be prorated) + 4 extra statutory days between Christmas and New Year.
• Start date: May 2025.
• Place of work: HUB Humanitaire, Brussels.