Global IT Applications Team Leader At Medair

Role & Responsibilities

The Applications Team Leader will participate in, and lead a small geographically disbursed team of application specialists and business analysts to support our current and legacy systems and applications used across Medair globally. These include Salesforce, Unit 4, Jira, Microsoft Teams, SharePoint and the Power Platform.

The Applications Team Lead will also support the IT Operations Manager in analysing, exploring and investigating the organizational processes and systems, by designing, transforming and managing Medair’s application landscape, in order to improve, implement and maintain systems and to address changes within Medair through technology. The role is a technical and analytical role, and will support in solving technical issues, user administration (including role concepts) and systems configuration.

Project Overview

Global ITS provides Medair with centralised governance, strategy, direction, innovation and support in the use of the information technologies that amplify the people to people strategy. Global ITS provides a centralised approach to ensure cost efficiency and integration, including country programs in the strategic design of systems, and delivers services locally where practical to ensure that the day-to-day needs of our GSO and country program colleagues are met. The Support Systems Integration team delivers on the strategic direction for our Support Function Systems primarily located at the GSO – including HR, Finance, Logistics, Engagement and Communications teams.

Workplace & Working conditions

This is a Medair Global Team position, with up to 12 weeks in the field in a year. The role is open for applicants based in Kenya, Lebanon, or remote (conditions apply) – a valid work permit is required.

Starting Date / Initial Contract Details

As soon as possible. Full time, open ended contract.

Key Activity Areas

Team Leadership

• Lead a team of geographically dispersed technical administrators by providing guidance and timely feedback, and lead by example to demonstrate professionalism and accountability.
• Develop training and knowledge transfer plans so that members of the team can continue to grow in their roles and ensure proper coverage in case of staff absence or departure.
• Ensure procedures in place to support users with legacy systems, and new cloud-based system solutions.

Applications Support

• Work in collaboration with the IT Operations Manager and other colleagues to ensure that the ITS Applications Strategy can be delivered to support the overall strategy of Medair including: Development of a roadmap to upgrade and standardise the applications infrastructure across GSO and all country programs, outsourcing activities where appropriate to focus on activities that are unique and cost. Ensure procedures in place to support users with legacy systems, and new cloud-based system solutions.
• Plays a major role in the Change Request process to ensure that all changes go through a formal approval process before being implemented in production.

Systems Administration

• Provide support on both our legacy applications and platforms such as MS NAV (current ERP) as well as current applications including, Sage People HRIS, Unit4 ERPx (NAV replacement,), Jira, Teams, SharePoint and any other new applications/platforms.
• Translate business requirements into logical, component-based technical designs. Perform administration / configuration / data migration / integration duties on select systems in accordance with project objectives.
• Drive resolution of issues that come up during the deployment phase of projects.
• Implement or oversee implementation, coordinating tests and observing initiation of the system to validate performance. Create and design technical specification documentation.

Data Quality Management

• Ensure accuracy of input data, output data and data migration. Evaluate issue patterns and operational functions to plan and recommend process improvement and possible system upgrades.

Functional Analysis

• Proactively analyze, document and process gaps/improvement opportunities including with regard to governance with regard to a range of functional area such as Finance, HR and SCM as well as Donor and Beneficiary oriented processes.
• Proactively engage with department leaders and users to understand how data-driven changes to process, products, services, software and hardware can improve efficiencies and add value.
• Identify and prioritise technical and functional requirements, obtaining feedback and gaining approval to implement changes. Maximise the strategic use of applications/systems used by Medair.
• Manage the product backlog and present sprint proposals and reviews to different stakeholders.
• Documents business requirements and creates detailed functional/technical system specifications.
• Be part of internal and cross-cutting projects to ensure the alignment of business processes and solutions, and manage the integration of systems.
• Manage the relationships with vendors.

Innovation/changes

• The holder of this position is required to keep an overview on new applications available and propose changes to improve the toolkit and organisational applications skillset.

Team Life

• Reflect the values of Medair with team members, local staff, beneficiaries, and external contacts.
• Work and pray together in our Christian faith-based team settings. Fully contribute to the rich spiritual life of your team, including team devotions, prayers, and words of encouragement.
• Encouraged to join and contribute to Medair’s international prayer network.

This job description covers the main tasks that are anticipated. Other tasks may be assigned as necessary.

Qualifications

• Degree in Informatics, Computer Science, Information Systems or related field. Master’s degree preferred.
• ITIL experience or certification is preferred.
• Certifications with regard to the “Working experience required” areas will be an advantage.
• Strong working knowledge of English (spoken and written). French desirable.

Experience

• 2+ years leading an IT Application Support and/or Development team.
• 3+ years’ professional experience in applications development, information management, business intelligence or another related field.
• Experience in database administration, SQL knowledge and reporting tools such as Qlik.
• Experience in Integration Platforms.
• Experience in Sage People, ERP (UNIT 4 ERPx prefered) , Sharepoint and Teams (an advantage)
• Experience operating in hybrid environments including in-house, outsourced operations & cloud based services.
• Experience working in the field in the Humanitarian Sector – Medair experience preferred.
• Experience working with remote geographically disbursed teams preferred.
• Solid understanding of software design principles, data model creation, and a good understanding of current programming languages is desirable.
• Solid understanding and experience with virtualization, operating systems, local and wide area networking, response and recovery, data protection and retention, and other information management disciplines to support a global organization.
• Strong planning and analytical skills. Experience with Cloud, SaaS, and hybrid technologies.
• Demonstrated continuous improvement and project delivery skills.

All new deploying international staff to Medair’s country programmes (and other roles which require field travel) should be fully vaccinated with a WHO-approved COVID vaccine, supported with a COVID vaccination certificate as evidence.