Head of General Support Services At European Union Capacity Building Mission in Somalia

1. Reporting Line:

The Head of General Support Services (GSS) reports to the Head of General Services Division.

2. Main Tasks and Responsibilities:

· To lead, direct and manage the work of the General Support Services including Logistics, Vehicle fleet, Air service, Building Management and Warehouse Management;

· To propose operational decisions to increase to increase the efficiency of the General Support Services;

· To plan, develop and implement General Support Service activities and to meet expected organisational performance regarding support services within approved budget and timeframe;

· To assess and anticipate needs in which General Support Services are involved and plan accordingly;

· To liaise with the other General Support Service colleagues from organisations operating in Somalia;

· To work with appropriate ERP and electronic document management systems. To manage and supervise the budget allocated to General Support Services;

· To set goals and priorities for General Support Service staff and in cooperation with the Heads of Field Offices for the Logistics staff in the Field Offices;

· To assist and advise the Head of General Services Division with regards to General Support Services;

· To identify, manage and report the risks arising from the specific processes/systems/projects implemented under his/her responsibility;

· To be a Project Manager for assigned contracts and administrative arrangements, including Mission lease contracts, and any other general service-related contracts;

· To operate and advise the General Support Services staff on electronic document management system issues.

3. General Tasks and Responsibilities:

· Contribute to mission reporting in the area of competence;

· Contribute to the identification of lessons and best practice in the area of competence;

· Take account of gender equality and human rights aspects in the execution of tasks;

· Perform any other tasks assigned by the line manager.

4. Essential Qualifications and Experience:

· Successful completion of university studies of at least 4 years attested by a diploma OR a qualification in the National Qualifications Framework which is equivalent to level 7 in the European Qualifications Framework OR a qualification of the second cycle under the framework of qualifications of the European Higher Education Area, e.g. Master’s Degree OR equivalent and attested police or/and military education or training or an award of an equal rank; AND

· After having fulfilled the education requirements, a minimum of 7 years of relevant professional experience, out of which, 3 years of experience at management level.

5. Essential Knowledge, Skills and Abilities:

· Experience with Logistics management, vehicle fleet management and maintenance management;

· Leadership skills to lead teams and develop solutions, and to adopt new and emerging technologies to solve business and operational needs;

· Ability to establish/review priorities, to plan and to exercise control;

· Ability to mentor and motivate staff;

· To be able to operate on an ERP system.

6. Desirable Qualifications and Experience:

· A degree in management, logistics, supply chain management, business administration or other related subjects, or strong relevant mission experience in similar positions;

· Driving licence type C1;

· Experience in Enterprise Resource Planning (ERP) systems and electronic document management systems;

· International mission experience, particularly in crisis areas with multi-national and international organisations, in a similar position;

· Experience and knowledge and understanding of budget and finance processes.

7. Desirable Knowledge, Skills and Abilities:

· Knowledge of current technologies for warehousing, supply chain management as well as fleet management;

· Conscientious and efficient in meeting commitments, observing deadlines and achieving results;

· Motivated by professional rather than personal concerns;

· Persistence when faced with difficult problems or challenges;

· Remains calm in stressful situations;

· Logical analytical approach to solving problems using sound judgment and decision-making methodologies.