Head of Support At Norwegian Refugee Council

Your purpose as the Head of Support is to ensure that all support functions are providing high quality and efficient support to programme implementation.

Your general responsibilities

1. Line management for support managers such as Finance, HR, Admin and Logistics, and ICT
2. Member of the Country Management Group (CMG)
3. Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements
4. Facilitate the support function`s strategic input to the development of the Country Strategy and Plan of Action
5. Provide input on operational support in proposal development, and to coordinate and align operational support with programme plans
6. Responsible for ensuring quality and timely support to project implementation.
7. Facilitate the Master Support Budget, country level budgets and BPO development, including assess and monitor costs and resource allocation needs
8. Responsible for the strategic development of country structures, technical systems, human resource capacity and allocation
9. Responsible for development of new country specific technical SOPs, guidelines and tools
10. Responsible for organizational learning related to programme support
11. Responsible for technical capacity building of support staff

Specifically, you shall

• Be an active member of the Country Management Group (CMG) and provide analysis to the CMG on operational and support functions
• Provide an enabling environment for the implementation of cash-based interventions, including multi-purpose cash assistance, emergency cash responses.
• Be accountable for the development, review, and implementation of the local standard operations procedures and tools for the support functions departments

Professional competencies for this position:

• Minimum 4 years’ experience from a senior management position in a humanitarian/ recovery context
• Experience from working in complex and volatile contexts
• Expertise in allocation of resources and costs
• Documented results related to the position’s responsibilities
• Knowledge of market analysis and cash-based interventions
• Knowledge about own leadership skills/profile
• Fluency in English, both written and verbal

To exceed expectations in this role, these skills, knowledge and experience are an advantage to have:

• Experience in Yemen or similar context
• Arabic language skills
• Experience working in access-constrained contexts and with remote management
• Flexibility, adaptability, and a client-oriented approach with the different stakeholders (regional office, area managers, direct manager, and managed team)

For more details, click this job description

What We Offer

Female candidates are strongly encouraged to join our work culture that empowers every employee to share ideas and take responsibility: At NRC, we think outside the box. We encourage ideas and give responsibility to all employees at all levels, to help solve the complex issues that we face. You will have many opportunities to be heard and take the initiative

• 24 months fixed term contract
• Management grade 11 in NRC’s grade structure
• An opportunity to match your career to a compelling cause
• A chance to meet and work with people who are the best in their fields