Head of Support Mozambique Pemba – Internal Applicants Only At Norwegian Refugee Council

What we are looking for:

NRC Mozambique is seeking an experienced and dynamic Head of Support to lead and optimize support functions, including finance, HR, logistics, and administration, ensuring high-quality, efficient operations that enable impactful programme implementation. As a key member of the leadership team, the role demands a strategic thinker with a proven track record in managing complex operations in the humanitarian sector, aligning support services with programme needs, and fostering collaboration and innovation. This is an exciting opportunity for a problem-solver passionate about empowering humanitarian programmes and making a significant impact in a challenging and dynamic context.

What you will do:

• The HOS will function as the Head of the internal Country Support Department which is responsible for compliance and implementation of efficient and effective support systems, polices and processes, to ensure standardized and high qualitative support to all programme and field departments in the country.
• Contribute actively and ensure solutions are reached in strategic and key operational matters in budget management, logistics, and Human resources.
• Accountable for providing input on operational support to Country Strategy and Contingency Plan
• Lead NRC internal policy and procedures development and reviews and contribute to strategic planning processes, including the development of efficient systems to achieve the set objectives in the country strategy.
• Accountable for input on operational support in proposal development, and to coordinate and align operational support with programme plans.
• Accountable for ensuring quality support to project implementation.
• Ensure quality implementation of procurement and recruitment plans.
• Technical Line management of the area office Support Department teams. Regular follow ups in all geographical areas with the support departments and staff
• Cooperate with the HOP to ensure quality control of proposals, budgets, and reports to donors and to local authorities.
• Support the Country Director with operational and support elements that can enable effective implementation of projects in the country.
• Keeping the Country Director informed about all support department issues of relevance to the overall management and coordination of the country programme.
• Preparation and quality control of required reports to the Country Director, Regional Programme Director, NRC HQ (incl. monthly, triannual, and annual programme reports).
• Ensuring optimal use of human resources in the support department, incl. promotion of teamwork and team spirit, and ensuring adequate development of staff
• Contribute to representation of the NRC in the relevant forums.
• Undertake any other duties assigned by the CD as required.

Please download the detailed job description to learn more about the position.

What you will bring:

• Minimum bachelor’s degree or equivalent in a relevant management field.
• Minimum 5 years’ experience from a senior management position with minimum 2 years as Head of Support or equivalent in a humanitarian/recovery context.
• Experience working with donor budgets and regulations.
• Expertise in allocation of resources and financial analysis
• Knowledge about own leadership skills/profile
• Fluency in English, both written and verbal. Knowledge in Portuguese desirable.
• Advantage is knowledge and experience of operating in Mozambique.

What we offer:

• Duty station: Pemba, Mozambique.
• Contract: 12 months
• Travel: 20%
• Salary/benefits: grade 10 on NRC’s International salary scale, with accompanying terms and conditions
• NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
• We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Find out more about the benefits of working for NRC

Important information about the application process

• For Internal candidates: To apply as an internal candidate, log in with your official email or click on Opportunity MarketPlace.
• When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
• Submit your application and CV in English, taking care to attach your latest CV.
• Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
• We receive many applications for each vacant position and so only shortlisted candidates will be contacted.

If you have any questions about this role, please email ho.recruitment@nrc.nowith the job title as the subject line.

Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

Watch this short video to see NRC in action.

We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:

• do demanding and professional work, often in challenging contexts.
• join a work culture that empowers every employee to share ideas and take responsibility.
• be part of a welcoming and supportive community committed to human dignity.

About Us

The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.

Join us in assisting millions of people in areas where others cannot, tackling some of the world’s most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.

At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.

Together, we save lives and rebuild futures.

Safeguarding is central to NRC’s work. We expect all employees to:

• treat everyone with respect and dignity

• contribute to building a safe environment for all

• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)

• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH