HR & Operations Coordinator MENA At Hivos

Scope: Middle East & North Africa region

Reports to: Regional Director

Duty Station: Lebanon, Tunisia or Jordan

Hours: fulltime (36 hours – 4.5 days per week)

Start Date: as soon as possible

ABOUT HIVOS

Will you join us on our mission to ensure societies are more open and inclusive so they enable and safeguard meaningful civic participation of underrepresented voices demanding social justice?

Hivos is an international organization that seeks new solutions to persistent global issues. With smart projects in the right places, we oppose discrimination, inequality, abuse of power and the unsustainable use of our planet’s resources. Counterbalance alone, however, is not enough. Our primary focus is achieving structural change. This is why we cooperate with innovative and daring, citizens – young and old – entrepreneurs, civil servants and their organizations. We share a dream with them of inclusive societies, based on sustainable economies. To achieve its mission, Hivos implements programs in three impact areas: Gender Equality, Diversity and Inclusion, Climate Justice and Civic Rights in a Digital Age. For more information, please refer to Hivos’ Strategic Compass 2021-2024 (https://hivos.org/document/strategic-compass-2021-2024/).

JOB CONTEXT

The HR & Operations Coordinator plays a pivotal role in the heart of Hivos’ regional MENA Hub and is responsible for supporting the day-to-day HR and admin operations. The incumbent monitors the implementation of relevant administrative and human resource procedures within MENA. He/she/they monitors the quality of the operational processes with the aim of maintaining the highest level of transparency, accountability, efficiency and cost effectiveness. Next to that, the HR & Operations Coordinator ensures that operational and administrative processes are applied correctly and initiates policy updates where necessary and relevant. He/she/they works closely with the Regional Director, providing support & leadership in the region. With support from RD, the post holder contributes to the development and implementation of organizational strategies, policies and practices. The HR & Operations Coordinator is also part of Hivos’ global HR team representing MENA hub.

RESPONSIBILITIES

§ In close cooperation with the Regional Director and global HR team, support current and future business needs through the development, engagement, motivation and preservation of our staff.

§ Advise managers in their day-to-day interactions with staff, on HR policies and procedures and employee relations in the broadest sense of the word.

§ Assist in recruitment and placement of staff; manages recruitment, selection and contracting processes.

§ Oversee and manage Hivos’ performance management process to drive high performance.

§ Engage with other NGOs who have secondment agreements with Hivos.

§ Support safeguarding measures and investigations as they arise.

§ Improve process and policies in support of organizational goals, formulate and implement departmental and organizational policies and procedures to maximize output.

§ Ensures that operational procedures are developed/updated and implemented such that the office operations are transparent, accountable and cost- effective and in compliance with best practices; the office(s) and its assets are well maintained; internal clients (staff), suppliers and service providers are aware of the Hivos procedures and comply with them; procurement of supplies and services takes place in a consistent and non-biased manner using transparent procurement protocols; procedures are regularly reviewed to ensure an optimum balance between efficiency (time of processing/speed), accountability (following ISO-acceptable standards) and value for money; and ensure the necessary tools (equipment, policies and people) for efficient operations are in place.

§ Monitor, manage and improve the efficiency of support services such as IT, logistics and HR. Facilitate coordination and communication between all support functions.

§ Oversee organizational insurance policies. Ensure Health and Safety committee meetings are held and tasks assigned. Ensure Regulatory and legal compliance at all times i.e. ISO and security policies.

§ Keeps abreast of best practices and general developments in the field of operations and human resource management in general, and the practices of funding partners in particular; advise Regional Director and other managers on matters in these areas.

REQUIREMENTS

This position is for nationals only:

§ Bachelor or master degree in Human Resource management or a related field.

§ At least 7 years of relevant and proven experience in human resource management and operations field.

§ Extensive knowledge of and experience in matters related to the work environment and the local labor practices and laws in at least one country: Tunisia, Lebanon or Jordan.

§ Experience working with an NGO or international organization with diverse groups of staff.

§ Excellent skills in handling and advising on complex people management issues.

§ Solid experience in office and operations management.

§ Impeccable record of integrity and accountability.

§ Possesses strong coordination skills and is able to manage teams if and where necessary.

§ Enterprising personality and outstanding team player. Easy to work with, proactive, excellent networking and communications skills to achieve the best possible results.

§ High level of verbal and written fluency in English and Arabic. Working knowledge of French is a strong advantage.

§ Level skills: conceptual skills, persuasiveness, decisiveness, initiative, flexibility.

§ Job skills: communication, customer orientation, objectivity, values and practices discretion.

What we offer:

We offer a stimulating work environment in a professional international organization with very dedicated staff. We offer a national contract based on Hivos local labor conditions, with a remuneration commensurate with the experience and expertise. Contract renewable depending on performance.