HR & Operations Manager At America-Mideast Educational and Training Services, Inc.

Human Resources & Operations Manager

Amideast is a private American nonprofit organization that provides testing and training services, as well as US Department of State-funded exchange program and educational advising opportunities. Amideast employs approximately 45 full-time staff and 40-50 adjunct teachers across its main office in Tunis and branch offices in Sousse, Lac II, and Monastir.

The Human Resources & Operations Manager is a critical member of the senior management of Amideast/Tunisia. S/he manages and performs the work of Human Resources and procurement teams, and works closely with the Country Director and Finance and Administration Manager to ensure the organization maintains the highest operational standards. Responsibilities of the Human Resources and Operations Manager include security and facilities maintenance, contract negotiation and management, consistent application of local labor laws and regulations, and development of a highly-skilled and motivated staff.

RESPONSIBILITIES:

Human Resources

• Ensures all personnel records and employment contracts are always complete and up to date
• Ensures all organizational and country-specific HR policies and practices are aligned with local labor laws and reflect best practices and keep CD and HQ HR informed of new developments that may impact operations
• Leads Professional Development of staff by identifying needs highlighted in annual performance evaluations, selecting appropriate training courses, and tracking use of PD budgets
• Assists managers in developing position descriptions for current and/or new staff
• Bridges employees and management relations by addressing demands and or issues, escalating to CD and HQ HR as needed
• Manages the recruitment and selection process for local positions, including drafting job descriptions, coordinating job postings and descriptions, interviewing candidates, checking references, preparing new hire files and agreements, and obtaining relevant approvals
• Coordinates onboarding and orientation of new employees in Tunisia
• Maintains thorough and accurate electronic and hard file records, including Vista HR system, Deltek Costpoint Finance system, and other internal IT systems such as SharePoint
• Leads payroll process for all country staff and payment of Independent Contractors, with support from local and Regional Finance teams
• Ensures all employee benefits are accurately managed, including local health insurance and calculation/ payment of CNSS affiliations on a quarterly basis, coordinates with HQ HR

Security & Premises

• Serves as the Security Focal point in country with CD and HQ
• Supervises safety and security of offices, ensuring that all appropriate precautions are in place and alerting the CD to any potential problems in safety and security systems and providers (personnel, physical systems, or other) or their performance
• Supervises the security guards and report any misbehavior to the security company
• Performs periodic monitoring of security cameras and reports any technical issues to the IT department
• Ensures the premises are safe, clean, and in good working order always, coordinating with the CD if maintenance or repairs are necessary

Administration & Procurement

• Assists the CD in making sure that all client, leases, facilities, or other service contracts are legal and in appropriate form
• Manages all contract documents including but not limited to the following: insurance documents, maintenance, cleaning, and security
• Managing timely contract renewals or bids following Amideast procurement regulations
• Assists the CD in ensuring that all Tunisian laws and regulations are met across the operations of Amideast Tunisia
• Maintains organized and easily accessible files for all contracts, whether related to personnel, clients, facilities, or other
• Manages Procurement team members, ensuring that the organization is compliant with all rules and regulations and that the procurement team is adequately trained and is consistently providing the organization with Best Value for Money

Qualifications:

Required

• Master’s degree in management or relevant discipline
• A minimum of 7 years’ experience in managing an HR department or operations for an international company or organization
• Thorough understanding of Tunisian Labor law and regulations
• Written and spoken proficiency in English – minimum TOEIC score of 800
• Written and spoken fluency in both French and Arabic
• Experience with performance management for staff, including evaluations, goal-setting, and creation of professional development plans
• Highly proficient use of Office 365 and familiarity with other commonly used IT applications
• Excellent organizations skills (e.g., time management, team management, and resources management)
• Superior commitment to ethical leadership, confidentiality, and professionalism

Preferred

• Experience managing a team of both locals and expatriates, including obtaining work permits, patents, and other legal requirements
• Demonstrated excellence in negotiating contracts for products and services, and otherwise managing a high-quality and professional office space
• Prior experience working with a US-Headquartered organization
• Interest in education and training programs