Human Resources Officer (Caracas) At Danish Refugee Council

The Danish Refugee Council (DRC) is one of the world’s leading humanitarian NGOs, working in over 40 countries to provide rights-based assistance to refugees, asylum seekers, internally displaced persons, returnees and other people on the move, as well as vulnerable local populations/host communities. DRC is currently seeking a highly qualified individual for the position of Human Resources Officer, based in Caracas, Venezuela.

Job Objective: The Human Resources Officer will be responsible for providing administrative, operational and/or technical support in the processes of DRC operations when the operation requires it, in accordance with the internal framework of DRC Venezuela, the regulations imposed by donors and Venezuelan regulations; he/she will be under the supervision of the Human Resources team leader.

Responsibilities:

Recruitment and selection.

• Lead the recruitment and selection processes in all their phases: monitoring candidates, sending technical tests, collecting documents, updating the selection tool (HR Recruiter) and supporting the different steps of the selection, hiring and onboarding process for new staff.
• Maintain 100% up-to-date status of the DRC ERP system in relation to the Human Resources module.
• Maintain up-to-date recruitment folders (CV, candidate list, interview guides, test results).
• Ensure the correct creation of employee files and keep the information up to date.
• Maintain constant communication with direct managers and facilitate timely communication regarding updates to recruitment processes.

Hiring, documentation and new hires:

• Lead the hiring and onboarding process for new employees, taking into account onboarding times, the internal process and the needs of the operation
• Ensure employee extensions in the ERP, as well as the corresponding documentation (updated contracts).
• Coordinate with the Human Resources team on new hires, for their correct inclusion in parafiscal contributions and in collective health insurance.
• Ensure notification of new hires and promotions within the organization.

Induction program:

• Plan and schedule induction program sessions and ensure that all new recruits attend the sessions.
• Ensure all presentations are executed and support each facilitator with time management, form submission and program evaluation
• Analyze data from forms for review and establishment of program improvements.
• Sending a report to the facilitators with timely feedback for the following sessions

Evaluation and performance:

• Work with operation managers and leaders to implement the evaluation and performance process at the national level
• Perform quarterly monitoring of performance objectives and support direct managers in creating and closing them.
• Provide training on feedback, performance management and career planning.
• Develop the 360 ​​Assessment methodology aligned with DRC core competencies.
• Implement a salary progression project according to performance.

Wellness program and organizational climate

• Monitor the processes for including new entrants in private health insurance.
• Coordinate bi-monthly meetings with the insurance broker and new hires for optimal use of the policy and each of its procedures.
• Support the management of the wellness program at the national level.
• Development and implementation of initiatives associated with job security (pre-entry, annual and post-employment examinations).
• Create wellness strategies aligned with the results of the bi-monthly organizational climate survey.

Others:

• Improve implemented processes that promote agility and innovation in Human Resources.
• Support Human Resources activities in Venezuela when the level of the operation requires it.
• Support the team with different activities depending on the operation.
• Keep the data in the Human Resources Dashboard 100% up to date by correctly and effectively filling out the data in Dynamics.

Experiences and skills:

• Minimum three years of relevant experience in Human Resources management, preferably related to an NGO or other non-profit organization
• Good knowledge of Microsoft Office programs (Excel, Word and Power Point)
• Cultural sensitivity and ability to work in an intercultural environment
• Ability to handle sensitive and confidential information
• Ability to work in a team
• Ability to organize, plan and prioritize activities.
• Strong interpersonal and intercultural skills and communication skills both oral and written
• Willingness and ability to learn

Education

Professional in Administrative Sciences, Occupational Health, Psychology with organizational emphasis or related fields.

Desirable: Mastery of English (Intermediate level).

We offer:

• The opportunity to belong to one of the best NGOs worldwide.
• Access to over 1,000 free online trainings and certificates
• Contract Duration: 6 months (Renewable subject to funding and performance)
• Job Category: Band H
• HCM insurance only for the worker.
• Start date: January 2025

All DRC roles require the incumbent to master the DRC core competencies:

• Achieving excellence: focused on achieving results while ensuring efficient processes.
• Collaboration: Involve relevant people and encourage feedback.
• Taking the initiative: in relation to finding solutions.
• Communicate: listen and speak effectively and honestly.
• Demonstrate integrity: act in accordance with DRC’s vision and values

Application process: All applicants must upload a cover letter (max. 1 page) and an updated CV ( max. 2 pages, without supports ) in Spanish, on the DRC job platform. Applications sent by email will not be considered.

Closing date for applications : Sunday 15 December 2024 at 11:59 pm Local Time. Please note that applications will be reviewed on a rolling basis and interviews will be scheduled as soon as a suitable candidate is identified. DRC reserves the right to close the vacancy before the closing date once a suitable candidate has been identified.