ICT Administration / Training Support At CTG (Committed To Good)

CTG overview

CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.

CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.

Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.

Visit www.ctg.org to find out more

Overview of position

This position is part of the Field Technology Section (FTS) & works under the direct supervision of the ICT Contracts Management Supervisor, Field Technology Section Service Delivery.

Role objectives

• Exceptional command of spoken & written English for drafting / writing reports, memos & meeting minutes, SOPs, along with strong organizational & communication skills to manage multiple tasks & support administrative functions.
• Ensure that FTS personnel comply with the ICT security policies & procedures within the framework of the UN guidelines on the use of information & communication technology resources & data.
• Instruct FTS staff & other focal points on the efficient use of computerized systems especially for forecasting, inventory, Power BI reports & other platforms used for analytical purposes.
• Attend meetings of the FTS unit supervisors, other senior meetings, to provide technical direction, guidance, advise & support on logistical & assets management matters.
• Advise & support FTS unit supervisors, contracted personnel, on processes & interpretation of policies & procedures.
• Act as focal point in recording, reporting, of contracted personnel attendance & entitlement claims.
• Prepare documents for the acquisition of equipment, parts, supplies & services.
• Provide comprehensive logistical support including distribution of FTS supplies & thorough asset verification as per UMOJA business intelligence inventory, ensuring accuracy & compliance with organizational requirements.
• Coordinate with other mission focal points in finance, budget, procurement, Movement Control (MOVCON), supply chain management, facilities management, RSCE & FTS technical units, for payable invoices, creation of service orders, service entry sheets in UMOJA.
• Assist in tracking the delivery status & receipt of ICT goods & services, related invoices & supporting documentation with MOVCON & receiving & inspection unit.
• Monitor the physical inventory of stocked items on a regular basis to ensure accuracy of records & location of assets.
• Manage & maintain a comprehensive electronic database of relevant documentation of purchase orders, invoices, confidential personnel information & FTS’s material resources using existing electronic platforms such as Sharepoint & UMOJA.
• Assist in ensuring the timely write off of assets beyond economical repair or past life expectancy.
• Provide prompt & effective solutions.
• Perform other duties within the scope related to the post’s core functions as required.

Project reporting

• This role works under the direct supervision of the ICT Contracts Management Supervisor.

Key competencies

• High school diploma or bachelors degree or diploma, plus certification or other supplemental academic qualifications or training in ICT related fields.
• Must possess a valid driver’s license.
• At least 5 years of progressively responsible experience in managing support services of operations in an international setting; UN experience is highly desirable.
• Knowledge of the UN inventory management, training & certification in UN procurement & financial regulations, as well as working practices. Excellent organizational & communication skills are required.
• Solid computer skills, including proficiency & in depth knowledge of MS Office & other UN corporate applications using software packages & applications such as SAP / ERP (UMOJA) is highly desirable.
• Fluency in spoken & written English is required.
• Experience in ICT support, financial reports, inventory systems, ability to develop, maintain management control systems for assets, materials, services & claims. Ability to guide staff; commitment to implementing the goal of gender equality by ensuring the equal participation & full involvement of women & men in all aspects of peace operations.
• Demonstrated skill & ability in coordinating the work of others, adhering to tight guidelines & handling multiple concurrent projects / activities, ability to independently plan & manage own work in efficient & timely manner.
• Proven communications skills, including ability to prepare a range of reports, communications & to conduct presentations, will be required to acquire comprehensive understanding of the ICT policies & procedures relating to the UN’s field assets management.
• Excellent interpersonal skills & ability to establish & maintain effective working relations in a multi cultural, multi ethnic environment with sensitivity & respect for diversity.

Team management

• Duties included require frequent interaction with staff within assets management unit, FTS technical personnel, receiving & inspection unit, MOVCON, procurement section, acquisitions unit, New York HQ & other field missions.

Further information

• Qualified female candidates are encouraged to apply for this role.