ICT Analyst – LICA8 At UNOPS

Under the direct supervision of the Head of Support Services, and technical guidance of the ICT colleagues in HQ, the ICT Analyst is responsible for efficient and effective ICT management and support to the operations in a given geography. In the discharge of her/his duties, the ICT Analyst liaises with UNOPS Programme support colleagues, in order to ensure best support:

1. Provides effective ICT management, focusing on achievement of the following results:

Assessment and evaluation of information technology capacity and requirements of the office in terms of updating hardware and software to acceptable global levels.
Identification and prioritization of areas where improvements need to be addressed to be able to effectively support the organization in achieving its goals and priorities. Provision of cost implications and benefits of recommendation for budget consideration.
Contribution to the planning of global IT strategies and policies by representing the office and providing feedback on local IT requirements, technical capacity in terms of web technology, support and skills available.
Conduct of ongoing proactive evaluation of system performance, identifying areas of inefficiencies and potential problems. Collaboration with management for corrective actions to achieve improved and uninterrupted services. Recommendation of back-up options in potential problem areas that are beyond one’s control.
Ensuring security of information technology operation at all times. Development of back-up programmes and ensuring strict implementation.
Establishment of control systems to ensure that all information technology equipment is maintained regularly and in proper working condition.
Interaction with HQ and IT staff in other UN agencies in the area and participation in information exchange meetings for systems co-ordination, consistency in direction, policy and standards; also for knowledge sharing on software expertise.

2. Identifies, introduces and maintains software applications, focusing on achievement of the following results:

Identification of new areas where computerization is advantageous and applicable. Recommendation of applicable software packages to use, understanding user/clients specification, needs and requirements to achieve client satisfaction.
Maintenance of application systems and in collaboration with clients/users mutual agreement on changes/modifications to existing programmes and reports generated to ensure continued system effectiveness and relevance. Provision of reports, ad hoc or otherwise, required for management information and as a tool for decision-making.

3. Provides efficient network administration, focusing on achievement of the following results:

Up to date with changes in the technology and availability in the area.
Implementation of corporate information technology policy changes applicable to the office, if any, to be compatible and up to par with other offices and achieve a global IT plan.

4. Provides efficient telecommunications service, focusing on achievement of the following results:

Recommendation of strategies to ensure and improve global connectivity and telecommunication facilities.
Proactive maintenance of telecommunications equipment to avoid interruption of service.

5. Provides support to knowledge building and knowledge sharing, focusing on achievement of the following results:

Organization of training for the operations/projects staff on IT-related topics to ensure personnel have sufficient ICT knowledge to perform their primary functions.
Advice to management, clients and colleagues on subject matter expertise.
Sound contributions to knowledge networks and communities of practice.
Synthesis of lessons learnt and best practices in IT.

6. Provide ICT Support to sub offices in the region:

Provide ICT oversight functions and directly coordinate with ICT focal points in the sub-offices.

Education/Experience/Language requirements

a. Education:

Advanced university degree (Master’s degree), preferably in Information Systems, Information Management, Computer Science or related disciplines, is required OR.
Bachelor’s degree preferably in Information Systems, Information Management, Computer Science or related disciplines in combination with 2 years relevant work experience may be accepted in lieu of the Master’s degree.

b. Professional experience:

A minimum of one (1) years working experience in ICT management, Computer Systems Security and/or related fields is required;
Experience in the usage of computers and office software packages and experience in handling of web based management systems is an asset;
Experience of using System Administration tools such Windows 2012, Active Directory Group Policies, TCP/IP, DNS Windows Server, Advanced Server, Web Server and Exchange Server is desired.
Good working knowledge and skills on the Google Workspace (i.e. Google Drive, Google meet, docs, sheets, slides, calendar, emails, Google forms, etc.) is an added advantage.
Working knowledge of LAN and WAN networks is desired;

c. Language