ICT Assistant At International Centre for the Study of the Preservation and Restoration of Cultural Property

Job Title:Information and Communication Technology Assistant

Grade: GS-2

Duty Station: Rome, Italy

Unit: Strategic Planning Unit, ICT Office

Type of contract: Fixed Term, renewable

Term: Two years (six-month probation period)

Closing date: 8-JAN-2023 (11:59 PM CET Time)

Overview of the Functions of the Post

As ICCROM, we are embarking on the journey of Digital Transformation, to deliver new ways of working and improve our efficiency. Information Technology plays a key role to support the change process and help the Organization to evolve, through the introduction of new technology and delivering more agile solutions to meet new needs and contribute to achieving overall objectives.

We are looking for an Information and Communication Technology (ICT) Assistant who wants to contribute to the pursuit of serving our Member States to promote the conservation of all forms of cultural heritage in every region of the world, by supporting IT operations processes and delivering value to the whole Organization.

Key Accountabilities

The ICT Assistant will work in ICCROM’s Strategic Planning Unit and report to the ICT Supervisor. The post is based at ICCROM Headquarters in Rome, Italy. The ICT Assistant will be responsible for the following duties:

1. Lead the helpdesk activities and provide help, technical support and training to staff and consultants, both in HQ and in the Regional Office, to ensure that they are able to effectively carry out their day-by-day duties and operations.
2. Maintain control over IT services and the connected infrastructure. Monitor the network infrastructure and system health, oversee daily and routine tasks and provide regular maintenance activities, as well as incident and problem management to ensure a reliable and secure ICT infrastructure.
3. Support the development and upgrading of databases and other ICT tools for data gathering, analysis and reporting.
4. Assist in overseeing data backup and recovery plans, and system security operations,co to prevent and mitigate disasters. Drive the inventory of ICT equipment, timely replacement, and maintenance.
5. Assist in the management of installations, upgrades and configurations of hardware and software. Support the introduction of new hardware and software applications to drive service performance
6. Support the ICT Supervisor to develop, implement, and review operational policies and procedures.
7. Preparation of purchase orders and verification of invoices and control costs and budgets regarding IT systems, tools, and activities.
8. Promote the ICT Office with colleagues by sharing information as requested and taking a proactive stance in sharing information readily, providing support and guidance.
9. Collaborate as necessary with colleagues at the Regional Office in Sharjah on ICT-related issues in close coordination with the Unit Director of the Sharjah Office.

Required qualifications:

1. Education
2. University degree in Computer Science, Information Technology, Information Systems, or a related field.
3. Applicable professional certifications are a plus.
4. Work experience
5. Minimum of two (2) years of relevant professional experience in the Information and Communication Technology field with similar tasks; preferably one (1) year acquired in international organizations.
6. Proven experience with IT system installation, configuration, improvements, and analysis. Troubleshooting and customer support.
7. Proven experience with cloud solutions management.
8. Skills and knowledge
9. Good knowledge in managing networks (firewalls, switches, VLAN, VPN), server management (Linux server, Windows server 2022) and VMWare Virtualization environment. Good knowledge with support of Windows Operating Systems and Active Directory.
10. Good knowledge in managing Cloud solutions (Microsoft 365 including Azure, Sharepoint, OneDrive and Office, Google Workspace) and APIs.
11. Data Security and Cyber Security basics, Backup and Disaster recovery mitigation and response.
12. Comfort with process design and project management to drive efforts.
13. A genuine passion for cultural heritage and promoting its conservation.
14. Competencies
15. Results focus: takes accountability for the delivery of agreed results in service of the strategic directions and plans, and demonstrates an understanding of how these contribute to the goals of ICCROM.
16. Planning and organizing: establishes a realistic and systematic course of action to accomplish objectives, determines priorities, and allocates resources effectively.
17. Innovates and embrace change: demonstrates initiative and creativity, developing new ideas and approaches and taking initiatives, when required. Continually seeks to improve the knowledge, skills and work processes.
18. Decision making: forms sound, evidence-based judgments, makes choices, assesses risks to delivery, and takes accountability for results. Takes responsibility for own words and actions and can be relied upon consistently.
19. Building and maintaining relationships: builds and maintains relationships outside own immediate team, partnerships and networks to achieve common goals.
20. Languages
21. English and French are the working languages of ICCROM. This position requires fluency in English or French (both oral and written). The knowledge of any other language is an added advantage.

Remuneration

The salary and the allowances are net of taxes but subject to various deductions, such as the employee’s portion for medical insurance and contribution to the United Nations Pension Fund. For full details, you can visit Salary scales for staff in the General Service in Italy (Revision 98).