ICT Assistant (Client Support) At nternational Organization for Migration

Job Description

Position Title: ICT Assistant (Client Support)

Reference Code: VN 083/2024

Job classification: G-5

Duty station: Manila (Global) Administrative Centre (MAC)

Type of Appointment: One-year fixed-term with possibility of extension

Salary: Php 799,973.00 per annum net of taxes

Context

The position is based in Manila Administrative Centre (MAC), headed by the Director of MAC. Under the overall supervision of the Senior Resource Management Officer (SRMO), and the direct supervision of the National ICT Officer, the successful candidate will provide technical support and services to users of IOM’s corporate applications and the IT infrastructure of MAC, promoting a client and service-oriented approach.

Required Qualifications and Experience

Education

• University degree in Computer Science or Information Technology or a related field from an accredited academic institution, with three years of relevant professional experience in Helpdesk/ Service Desk roles; or,
• Completed High School degree from an accredited academic institution, with five years of relevant professional experience.
• Specialized formal training on IT systems, business software (Microsoft Office), web-based applications, SAP HR and Financials.
• Valid and relevant Microsoft, Cisco, and/or ITIL Certifications an advantage.

Experience:

• Demonstrated experience in user and technical support with one year of which in shift/team lead role in the area of:
  • project management practice;
  • information management;
  • infrastructure and networks;
  • disaster recovery; and,
  • global user support.