Position Title: ICT Assistant (Client Support) SAP BASIS
Job classification: UG
Duty station: Manila (Global) Administrative Centre (MAC)
Type of Appointment: Special short-term, with possibility of extension
Closing date: 26 Nov 2021
Salary: Php 50,000 per month net of taxes (All-inclusive)
Context
Under the overall supervision of the Head of Global User Support and the direct supervision of Technical/User Support Shift Supervisor, the ICT Assistant will provide SAP support services to end-users through the ICT MAC Global User Support Unit based in Manila including daily technical support to users of IOM’s ERP solution and infrastructure worldwide, promoting a client and service-oriented approach.
Required Qualifications and Experience
Education:
- University degree in Computer Science, Engineering, Information Systems or a related field from an accredited academic institution, with three years of relevant professional experience; or
- Completed high school degree from an accredited academic institution, with five years relevant professional experience.
Experience
- Adequate knowledge of SAP Technical (Basis) administration including role and authorization; SAP account creation, performance monitoring; and SAP Systems Administration.
- Ability to provide SAP support services.
- Ability to present ideas in a user-friendly language to non-technical staff and end-users; knowledge of an issue-tracking system an advantage;
- Strong customer service orientation; focused on result for the client and responds positively to feedback;
- Good administrative and time-management skills;
- Excellent problem-solving skills; ability to manage complexities.
How to apply
Interested candidates are invited to submit their applications by 26 November 2021 at the latest, referring to this advertisement.
For further information, please refer to: https://careersph.iom.int/vacancies/dr-0272021-dr-0272021-ict-assistant-client-support-sap-basis-ungraded-manila-global
In order for an application to be considered valid, IOM only accepts online profiles duly completed.
IOM welcomes applicants from qualified individuals, irrespective of their race, religion, skin, color, nationality, age, disability status, ancestry, sex, sexual orientation, gender identity or expression, marital status, family structure, mental health status, or any other characteristic.
Only shortlisted candidates will be contacted.