ICT Assistant (Client Support) – SAP HR at IOM

Position Title: ICT Assistant (Client Support) – SAP HR
Job classification: G-5
Duty station: Manila (Global) Administrative Centre (MAC)
Type of Appointment: One-year fixed-term, with possibility of extension
Closing date: 10 Dec 2021
Salary: Php 631,953 per annum net of taxes

Context
Under the overall supervision of the Head of Global User Support and the direct supervision of Technical/User Support Shift Supervisor, the ICT Assistant will provide SAP support services to end-users through the ICT MAC Global User Support Unit based in Manila including daily technical support to users of IOM’s PRISM solution and infrastructure worldwide, promoting a client and service-oriented approach.

Required Qualifications and Experience
Education:

• University degree in Business Administration, Accounting, Information Systems and Technology, or a related field from an accredited academic institution, with three years of relevant professional experience in specialized formal training on SAP systems, business software (Microsoft Office); or
• Completed High School degree from an accredited academic institution, with five years of relevant professional experience.

Experience

• Experience in SAP HR Modules;
• Proven knowledge, experience and skills to support and troubleshoot SAP HR (PA, OM, TM, PY modules); knowledge of SAP Portal and E-Recruitment will be considered an advantage;
• Ability to provide SAP support services;
• Ability to present ideas in a user-friendly language to non-technical staff and end-users; knowledge of an issue-tracking system an advantage;
• Strong customer service orientation; focused on result for the client and responds positively to feedback;
• Good administrative and time-management skills;
• Excellent problem-solving skills; ability to manage complexities