ICT Officer At Refugee Consortium of Kenya

Location: Nairobi.

Department: Research and Knowledge Management (RKM).

Working with: Field Coordinators, Project Officers, Communications Officer and MEAL Officers.

Post Holder Reports To: Manager, RKM.

Staff Reporting to this Post: None.

RCK Mission: To protect and promote the well-being, voice, and dignity of the displaced and host populations.

Job Purpose: The position will support the management of information system (MIS), management and maintenance of Dynamics ERP, website development and maintenance and IT support.

Key Responsibilities:

MIS

• Maintain the Client Management System and ensure regular update.
• Support the Research and MEAL Officers in the development of tools and systems for data collection, collation and reporting.
• Support in capturing lessons from various pillars and share with relevant stakeholders where possible.
• Support in conducting data analysis, present (visualization), and disseminate information to inform programme management.

Dynamics ERP

• Collaborate with the ERP developers to ensure user requirements are accurately translated into technical designs.
• Ensure that customizations follow best practices and maintain system integrity, performance, and security.
• Maintain and document system customizations and development procedures.
• Ensure ERP compliance with organizational policies, regulatory standards, and data security requirements.
• Conduct testing and debugging of all development work to ensure smooth functionality.
• Provide ongoing technical support and system maintenance post-upgrade.
• Provide user administration of Office 365, Azure, Dynamics ERP, SharePoint, IP Telephony System and Client Management System.
• Providing 1st level user support in all RCK Offices.
• Install, configure, and maintain hardware and software components of ICT infrastructure, including servers, networks, and peripherals including maintenance of internal LAN connectivity comprising the IP telephony System and Video Conferencing devices.
• Monitor system performance and troubleshoot issues, ensuring timely resolution and minimal downtime.
• Plan and implement ICT projects, upgrades, and migrations, ensuring minimal disruption to business operations.
• In liaison with the Manager – RKM, Field Coordinators, Project Officers, Communications Officer, and MEAL Officers, prepare budgets for the ICT hardware, software and capacity-building needs for staff members in all RCK offices.
• Procure and set up new ICT equipment and accessories, and repair and maintain the existing equipment.
• Maintain an inventory schedule of all IT equipment and software in use, diagnose status and performance on a regular basis, and maintain a record of all equipment received for repairs and maintenance.
• Identify, monitor and record frequently occurring problems and liaise with the users, project teams and service providers for their resolution.
• Implementing computer security measures and guidelines to safeguard information against malicious or unauthorized access, modification, destruction and virus attacks by ensuring antivirus programs, patches are installed and up to date.
• Stay updated on industry trends and emerging technologies in ICT, and make recommendations for improvements and enhancements of ICT infrastructure in the organization.
• Review, test and evaluate both hardware systems and software solutions to determine their efficiency, reliability, compatibility and updating them as necessary.
• Manage user accounts, permissions, and access rights, ensuring compliance with security policies and procedures.
• Develop, monitor and enforce compliance with ICT policies, standards, and regulatory requirements.
• Train and create awareness among staff on ICT best practices, security protocols, and proper use of technology tools and resources.
• Maintain backup of user data and biometric data on various media, and coordinate preventive maintenance processes as scheduled.
• Coordinate 3rd party service vendors on various IT repairs, maintenance, upgrades and other IT tasks and projects.
• Supervise any IT related projects to successful completion, and on budget, in line with desired outcomes

Website Upgrade and Maintenance

• Maintain and update RCK website and intranet.
• Perform any other ICT related duties as may be assigned.

Qualifications and Experience:

• Bachelor’s Degree in any of the following disciplines: – Information Systems Management, Computer Science/Business Information Technology, or equivalent qualifications from a recognized institution.
• Minimum of 3-5 years of experience in Microsoft Dynamics NAV and Business Central development.
• Proven experience in upgrading ERP systems from Dynamics NAV to Dynamics 365 Business Central.
• Proficiency in AL, C/AL, C/SIDE, and other relevant programming languages.
• Diploma in IT with a bias in Database Development will be an added advantage.
• Proficiency in M&E is a plus.
• Excellent knowledge and experience in the design and use of Commcare and other platforms for digital data collection, ONA and power BI for analysis and visualization is a must.
• Excellent skills in data visualization using different software including ONA, Power BI etc.
• Minimum of 3 years of experience working in RLOs/NNGOs/INGO’s and or UN Agencies in developmental or in humanitarian programmes, with 3+ years in field postings.
• Experience of, and commitment to working through systems of community participation and accountability.
• Strong technical expertise including passion for handling large amounts of data and transforming it into compelling visualizations that facilitate analysis and decision-making.
• Demonstrated understanding of intermediate statistics and the ability to summarize, generalize, and make predictions from large data sets.
• Demonstrated experience of working with Microsoft Office 365/Azure/Dynamics and ERP systems.
• Strong information management and telecommunication skills and proficiency in IT/computer skills (including sound MS Excel, Ms PowerPoint and Ms Word proficiency).
• Problem analysis, judgement, handling ambiguity and decision making based on fact and figures.
• Technical expertise in various data analysis software and proven experience using mobile technology for data collection with experience of electronic data collection using tablets or other devices.
• Proven experience with current technologies, such as web-based data management and analysis tools, digital data collection, mapping, Google applications, data visualization, interactive dashboards, etc.
• Experience in building iterative learning systems or feedback loops and approaches in human-centered design are strongly valued.
• Field experience in developing practical, useful, timely monitoring systems, both at the program- and county-levels that promote use of data for adaptive management and learning.
• Experience with ICT hardware, mobile phones and web-based technologies, particularly designing or deploying tools appropriate to limited-bandwidth or sub-standard infrastructure environments.
• Comfort working with qualitative and quantitative methodologies for data collection and analysis.
• Ability to work independently and as part of a team

Working Conditions:

The Job is complex, sensitive and stressful. It requires willingness to work in a flexible schedule and frequent travel to field offices.

Behaviour Competencies:

• Professionalism: Three-year significant experience in ICT, problem solving and practical experience is an added advantage.
• Communication: Strong interpersonal and communication (written, spoken and presentational) skills.
• Technology Awareness: Fully proficient computer skills and ability to use relevant software applications, in particular information databases, internet/intranet services, and library sources, etc.
• Teamwork: Ability to establish and maintain effective working relations with people of different national and cultural backgrounds with respect for diversity.
• Managing Performance: Ability to supervise, coach, mentor and develop staff as required.
• Confidentiality is a must.
• Integrity within a professional environment.
• Attention to detail.

Gross salary expectation is Kshs. 100,000 to Kes. 115,000/- plus Medical and Pension Benefits.