ICT Officer (Business Analysis) At International Organization for Migration

Position Title : ICT Officer (Business Analysis) (P2) (2 Positions)

Duty Station : Manila, Philippines

Classification : Professional Staff, Grade P2

Type of Appointment : Fixed term, one year with possibility of extension

Estimated Start Date : As soon as possible

Closing Date : 30 September 2021

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

1. Internal candidates
2. Candidates from the following non-represented member states:

Antigua and Barbuda; Aruba (Netherlands); Botswana; Cabo Verde; Comoros; Congo (the); Cook Islands; Cuba; Fiji; Gabon; Guinea-Bissau; Guyana; Holy See; Iceland; Kingdom of Eswatini; Kiribati; Lao People’s Democratic Republic (the); Latvia; Libya; Luxembourg; Marshall Islands; Micronesia (Federated States of); Montenegro; Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia; Saint Vincent and the Grenadines; Samoa; Sao Tome and Principe; Seychelles; Solomon Islands; Suriname; The Bahamas; Timor-Leste; Tonga; Tuvalu; Vanuatu

Second tier candidates include:

All external candidates, except candidates from non-represented member states.

Context:

Under the overall supervision of the Senior ICT Officer (BRM Mobile Solutions), in close coordination with the Migration Management Operational Software Application (MiMOSA) Business Process Owners (BPOs), and the direct supervision of the ICT Officer (Business Processes), the successful candidate will be responsible for the alignment of the relevant Migration Data Management Systems and the Business Processes in coordination with the subject matter experts for various programmes working in close collaboration with Business Analyst team. The ICT Officer (Business Analysis) will be responsible for the coordination of the overall reporting requirements with the Information and Communications Technology (ICT) reports team. The ICT Officer (Business Analysis) will be responsible for defining the standard look-up values for various Movement systems as well as the accuracy of the data collected.

Core Functions / Responsibilities:

1. Compile business functional requirements from the relevant International Organization for Migration (IOM) Departments, user community and subject matter experts (SMEs) by reviewing users’ feedback and issues, attending meetings, workshop, etc.
2. Perform preliminary analysis of business functional requirements and recommend new functionality and/or improvements to existing functionality to meet business requirements and system configuration.
3. Participate in the design/redesign of solutions for business functional requirements in close consultation with relevant technical and development teams.
4. Review the quality of data recorded in the Movement systems and define the various status throughout the data collection process to maintain data integrity.
5. Work with Subject Matter Experts (SMEs) and various stakeholders in understanding business and proposing streamlined workflows during requirements analysis ensuring scalability and business continuity of database solutions.
6. Coordinate the reporting needs for all Air Movement Assistance provided; provide guidance on the standard reporting criteria. Work closely with the Database administrators to define the data requirements for Movement reporting to ensure accurate reporting.
7. Draft ad-hoc statistical reports for the Country Offices (CO) and or other Headquarters (HQ) Departments; Support the development and maintenance of statistical reports using SQL Server Reporting Services (SSRS) and Power BI reporting tools.
8. Guide and train the users on how to generate reports using the reporting platforms and use of various dashboards and visualization tools.
9. Consolidate the data for non-Air Movements that should be incorporated in the overall organization reporting.
10. Constantly review and ensure the look-up lists for various systems are updated; in accordance with the relevant governing bodies such as the International Organization for Standardization (ISO), the International Air Transport Association (IATA) and the International Civil Aviation Organization (ICAO).
11. Define the parameters for current Programmes and shape the Historical data to match these programmes for ease of manipulation and use in narrative reports; Categories the data by project types in line with current IOM structures.
12. Assist the ICT Database Manager and the Reporting technical lead to define the criteria for Compiling Movement data collected across multiple platforms. Provide Guidance for the compilation of the Movement Management databases, including historical Migrant Movements data.
13. Draft end-to-end business scenarios for testing, approval and implementation, conduct unit and system testing and compile test results, and submit for formal sign-off from corresponding business units on the production-ready solution.
14. As a team member, participate in the preparation and implementation of new system releases and in Change Management activities to be used to deploy enhancements and/or modifications to the system. Draft portions of, and update, change management documents.
15. Perform such other duties as may be assigned.

Required Qualifications and Experience:

Education

• Master’s degree in Business Administration, Project Management, Statistics, Information Management or a related field from an accredited academic institution with two years of relevant professional experience, or

• University degree in the above fields with four years of relevant professional experience.

• Professional certification in PMP or PRINCE 2 methodologies is a distinct advantage.

Experience

• Extensive knowledge and experience in movement management and thorough knowledge of the Movement management systems, iGATOR and MiMOSA;

• Advanced experience, knowledge and understanding of computerized information systems.

Skills

• Demonstrates effective application of knowledge and understanding of project and quality disciplines. Movement Business process.

• Skilled in statistics and report generation with in-depth understanding of the IOM movement management processes.

• Expert knowledge of IOM programme requirements such as the US Refugee Admissions Programme, Canadian Warrant, Australian Refugee Programme and various return programmes or related programs.

• Strong data analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into application/ operational requirements.

• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.

• Good organizational and administrative skills.

Languages

IOM’s official languages are English, French, and Spanish.

External applicants for all positions in the Professional category are required to be proficient in English and have at least a working knowledge of one additional UN Language (French, Spanish, Arabic, Russian or Chinese).

For all applicants, fluency in English is required (oral and written). Working knowledge of French and/or Spanish is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Notes

1 Accredited Universities are the ones listed in the UNESCO World Higher Education Database

(https://whed.net/home.php).

Required Competencies:

Values – all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: respects and promotes individual and cultural

differences; encourages diversity and inclusion wherever possible.

• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 2

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.

• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.

• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.

• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 2

• Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.

• Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.

• Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.

IOM’s competency framework can be found at this link. https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.pdf

Competencies will be assessed during a competency-based interview.

Other:

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.