ICT Senior Assistant At UNOPS

The ICT Senior Assistant will carry out his/her tasks within the United Nations Global Service Center (UNGSC) Office in Brindisi Italy and will report to the Supervisor of Digital Solutions Support Unit (DSSU) and to UNOPS Senior Programme Manager.

The incumbent of this position will be a staff member of UNOPS under its full responsibility.

Functional Responsibilities

Under the overall supervision of the Supervisor of Digital solutions Support Unit, the ICT Senior Assistant is responsible for the following duties:

Summary of Key Functions:

1. Desktop Administration and Configuration
2. Server Operations and Administration:
3. Service Installation and Support
4. Procurement and Logistics
5. Service Coordination
6. Physical Requirements

Expected Results:

1.Desktop Administration and Configuration

• Ensure that the UN software distributions are being delivered correctly.
• Support on VM ware and Desktop VDI Services.
• Keep software distribution, scripting, testing and support services updated.
• Support in excecuting beta testing, production and post-production rollout.
• Support the Help Desk in 1st & 2nd level desktop troubleshooting.

2.Server Operations and Administration:

• Provide the routine installation, configuration, testing and deployment of server hardware and software, including Local Area Network, Operating Systems, Electronic mail, Unix, Linux, Citrix, Database systems, Internet Web software, firewall, Domain Name Server (DNS), DHCP, mail relay, and various security software.
• Perform monitoring of server systems.
• Provide 1st level support in the troubleshooting of server systems as directed and, If the problem persists, escalates to higher level in accordance with procedures.
• Monitor 24×7 operations of the assigned systems.
• Respond to requests from user offices and support the deployment/configuration of systems so as to conform to infrastructure standards.
• Collect various statistics on the performance and reliability of server systems for pertinent reports.

3.Service Installation and Support:

• Collect and logs problem calls or service requests in the automated tracking system with minimum delay.
• Attempt to resolve as many problems calls or service requests on initial contact according to guidelines.
• Schedule service requests and performs equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc.
• Provide support in diagnosis and resolving hardware, software, or connectivity problems with minimum delay.
• Provide step-by-step guidance to end-users on the use of standard systems.
• Escalate problems to the ICT Senior Assistant in accordance with established procedure;
• Keep abreast of developments in technology both in the UN and in the industry in general.

4.Procurement and Logistics

• Receive, unpack, and inspect all incoming assets and enters assets and asset transactions into the automated inventory management system in accordance with established procedure.•Obey and enforce all security procedures.•Manage purchases under $1000.
• Manage the storage equipment in accordance with work orders and/or equipment condition.
• Monitor inventory levels and alert supervisor when low thresholds are reached.
• Keep abreast of developments in technology in the UN and in the industry in general.

5.Service Coordination

• Cooperate with other areas of ITSD to facilitate completion of service requests.
• Support in the quality assurance procedures to ensure client satisfaction.
• Keep abreast of latest ITSD standards and technology.

6.Physical Requirements

• May be required to lift, move, mount, or store equipment weighing up to 50 lbs, or up to 80 pieces of equipment on a daily basis.
• May be required to work on shift assignments on weekdays to maintain the service coverage from 08:00 to 18:00. Occasionally, on average once a month, the incumbent may be required to work ad-hoc assignments during evenings or early mornings of working days as well as holidays and weekends.
• May be required to visit user’s premises to resolve problems on their servers or desktop PCs.
• May require the ability to cope with the working conditions of the Data Centre where the level of noise and electro-magnetic fields may be slightly higher than the normal office environment while the temperature may be lower.
• Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above.

Impact of Results

The result of work of the ICT Senior Assistant is to ensure effective information technology support to IT staff and users in installation, operation, maintenance, and service delivery of hardware and software at UNHQ as well as OAHs, Peacekeeping Missions, and Permanent Missions.

Education/Experience/Language requirements

*FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY*

*CANDIDATES WITH NO UNITED NATIONS OR UNOPS EXPERIENCE ARE STRONGLY ENCOURAGED TO APPLY*

Education:

• Secondary school diploma (or high school equivalent) and five (5) years of relevant experience are required OR
• A first-level university degree (undergraduate, Bachelors, or equivalent) preferably in Information Technology or in a field related to the post description with one (1) year of relevant experience, will be considered an asset.
• Windows Server administration is desirable.
• ITIL certification is desirable.
• Leadership training is desirable

Required Experience:

• Relevant experience is defined as experience in the field of information technology or related area

Desirable: (The following experience is optional. Candidates who do not have it are welcome to apply)

• Experience in VM Ware support and VDI environment
• Experience in information systems analysis and programming (such as scripting), systems administration and maintenance, IP Telephony
• Experience in UNIFLOW Security Printing System

Language Requirements:

• Fluency in English (read, write, speak) is required.