ICT Specialist At International Committee of the Red Cross

Are you a motivated ICR Specialist looking forward to taking your career to the next level? Then this is an opportunity you want to consider! The International Committee of the Red Cross (ICRC) is looking for an ICT Specialist to be based in Tashkent.

About us

The ICRC is an impartial, neutral and independent organization whose exclusively humanitarian mission is to protect the lives and dignity of victims of armed conflict and other situations of violence and to provide them with assistance. The ICRC also seeks to prevent suffering by promoting and strengthening humanitarian law and universal humanitarian principles. Established in 1863, the ICRC is at the origin of the Geneva Conventions and the International Red Cross and Red Crescent Movement.

Please visit www.icrc.org for more information.

Purpose of the post

The ICT Specialist 2 position in Tashkent provides direct ICT support for all the ICRC offices in Central Asia except for Dushanbe, where s/he will act as a backup for the ICT Specialist based there.

Main duties and responsibilities

• Independently installs, maintains, repairs and monitors ICT equipment in line with ICRC standards.
• As a part of global support services handles L2 tickets or escalates as per agreed workflow.
• Ensures existing ICT infrastructure is functional.
• Ensures that global/country-level policies and procedures are implemented and followed.
• Briefs, advises and trains end-users and peers on the ICRC’s ICT systems.
• Ensures inventory is updated as per procedures and carries out regular physical checks.
• Drafts and updates technical documentation for all IT equipment.
• Provides day-to-day technical support to end-users of desktop applications, telephones, printers, computers or any other ICT standard equipment.
• Maintains contacts with suppliers/providers and follows ICRC logistics and ICT procedures.
• May be called upon to train ICT teams.

Desired profile and skills

• Bachelor’s degree or equivalent work experience in IT, electronics, computer science, telecommunications or similar field.
• Good level (spoken and written) of English.
• Proven transversal ICT knowledge.
• Minimum 3 years’ troubleshooting experience in any area of the ICRC ICT service catalogue (e.g. workplace services, telecommunications, IT, help desk, etc.).
• 1 year of people-management experience a strong asset.
• Availability to travel and carry out regular short missions to other sites in Kyrgyzstan, Tajikistan, Kazakhstan, and Turkmenistan upon request.

Your profile

You are strongly motivated by humanitarian work, with a capacity to engage, persuade and influence others. This role requires key competencies of teamwork and collaboration and accountability.

What we offer

Working at the ICRC is a rewarding experience in a humanitarian and multicultural environment. We offer opportunities for professional development as well as attractive social benefits. We will also provide a competitive salary together with opportunities for in-house training.