ICT Specialist At International Committee of the Red Cross

PURPOSE

ICT Specialist 2 manages and organizes all ICT systems and services in the location where they are posted. They assist the ICT Manager in designing and installing ICT infrastructure.

RELATIONSHIPS

• Internally, interacts with ICRC employees.
• Externally, interacts with local suppliers.

ACCOUNTABILITIES AND RESPONSIBILITIES

Help Desk

• Provides workplace services and as second level user support for MSC site for any ICT Services.
• Supports users of computer and telecom equipment in an efficiency and polite manners.
• Supports remote users by employing relevant ICT tools.
• Advises users on ICT matters.
• Escalates unresolved ICT incidents / requests to direct superior or GVA Service Desk.
• Performs all mentioned tasks also to the benefit of the ICRC’s sub-delegations / field offices and other relevant ICRC sites in case of emergency.
• Being available for ICT support in the country if required.

Realization and Maintaining of ICT Infrastructure

• Installation and maintenance of AS/ASL servers, computes, standard ICRC software, printers, network elements, satellite communication systems, VHF radios, Unified Communication systems, fax machines, ICT accessories, ICT services, WiFi points etc.
• Monitors existing ICT communication and infrastructure are functional and running smoothly as per ICRC guidelines / policy / SLA.
• Adapt / installs / configure with new infrastructure / solutions as per guideline when required.
• Installs and maintains FINE standard and department specific software in desktop and laptop computers.
• Installs and maintains FINE standard equipment and small printer networks.
• Installs additional drivers, soft packs, and software necessary to use different printers, network cards, Lotus Notes/HCL Notes, Internet, and peripherals.

ICT Administration

• Maintains ICT stock and inventory, carries out regular physical checks.
• Keeps ICT inventory updated regularly and maintains adequate stocks levels.
• Attributes ICT equipment efficiently to users according to direct superior request and the follow up of loan items.
• Creates SR in the systems and coordinates for the new procurements / request of ICT items.
• Aids and input for the budget according to the inventory and requirements.
• Keeps his/her direct supervisor updated on ongoing ICT matters.
• Implement/follow global/country-level policies, procedures, rules, and regulations.
• Registers and treats information confidentially and with accuracy.
• Interprets/translate in any situations with accuracy.
• Acts as a resource person during the superior absences.
• Keeps technical documentation up to date for all IT installations.
• Files all-important documents concerning ICT department.

User Training

• Gives technical advice to computer users.
• Briefs, advises, and trains end-users on the ICRC’s ICT systems.
• Briefs computer users how to take care of their equipment.

External Relations

• Communicate with Ministry of Telecommunication, ISP, telecom companies etc.
• Communicate with suppliers / vendors.

Reporting

• Reports to direct superior all ICT activities and related problems.
• Drafts and updates technical documentation for all IT equipment / services / installation.

SELECTION REQUIREMENTS

• Bachelor’s degree or equivalent in information technology, computer engineering, computer science, or similar field of study.
• Very good ICT knowledge plus good communication skills, both verbal and written.
• 2 – 4 years’ troubleshooting experience in an area of the ICT service catalogue (e.g. workplace services, network monitoring, telecommunications, ICT, helpdesk, etc.
• Have both good work ethics and analytical skills, able to work in teams as well as independently.
• Well organized, able to handle multiple tasks and prioritize, capacity to work under pressure
• Good history of continuous education and proven drive to increase skill set.

WHAT WE OFFER

• Diverse and humanitarian-minded workforce
• An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide
• Training opportunities
• Flexible work schedule