All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.
Roles and Responsibilities
The ICT Technical Assistant for the NRC MERO is responsible for ensuring all NRC Global & Local ICT policies and guidelines are implemented, also will be responsible for technical support of staff.
Generic responsibilities
· Ensure adherence with NRC policies, tools, handbooks and guidelines.
· Implement delegated support function portfolio according to plan of action.
· Prepare and develop status reports as required by management.
· Ensure proper filing of documents.
· Promote and share ideas for improvement of the support function.
· Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards & principles within NRC and amongst beneficiaries served by NRC.
Specific responsibilities
· Responsible of providing first level support to NRC staff, including but not limited to network, printers, computers software and hardware troubleshooting.
· Ensures effective coordination of ICT helpdesk functions and provide support to NRC Staff.
· Assist in roll out of new software or hardware to all devices.
· Maintain service contracts for phone networks, and asset registers for communications equipment, in coordination with the Logistics teams.
· Assure that all software on NRC equipment is licensed and keep record of licenses and support contracts to include notification of renewal timeframe to management.
Professional Competencies
· Experience working in a support function in a humanitarian/recovery context.
· Documented results related to the position’s responsibilities.
· Fluency in English, both verbal and written
· Ability of keeping up to date with modern ICT trends
· Good communication and interpersonal skills
· Advance knowledge in Microsoft Office.
Context/specific skills, knowledge and experience:
Qualification requirement: University degree of IT or equivalent Years of Experience: 2
Please find the link to the full job description here.
Contract period – Until the end of December 2021
Please note that this post is open for Jordanian nationality holders only