Information Management and Case Management Specialist (GBV) At UN High Commissioner for Refugees

Information Management and Case Management
Specialist (GBV)
UNHCR/Field Protection Service – Division of
International Protection (DIP)
UNHCR, the UN Refugee Agency, is offering a full-time position – UNOPS International Individual Contract Agreement within the Field Protection Service in the Division of International Protection in our Geneva Headquarters in Switzerland.
UNHCR is a global organization dedicated to saving lives, protecting rights and building a better future for refugees, forcibly displaced communities and stateless people. Every year, millions of men, women and children are forced to flee their homes to escape conflict and persecution. We are in over 125 countries, using our expertise to protect and care for millions.

Title: Information Management and Case Management Specialist (GBV) Duty Station: Home-Based
Duration: End date 31 December 2021
Contract Type: UNOPS International Individual Contractor Agreement IICA-2 Closing date: 20 August 2021
Start date: ASAP

Organisational context
Building information management systems and collecting, analysing and using data to be more effective in delivering protection and assistance to people of concern is a key pillar of UNHCR’s Strategic Directions for 2017-2021. In the Division of International Protection, UNHCR has been supporting information management systems for GBV-related data since 2007, including as a founding member of the Gender-Based Violence Information Management System (GBVIMS) Steering Committee. Ensuring the safe and ethical storage, analysis and sharing of GBV-related data is critical to UNHCR’s ability to deliver its protection mandate to women, girls, men, boys who survive or are at risk of GBV. In October 2020, UNHCR released the first institutional Policy on GBV, which outlines nine Core Actions to respond to GBV and advance on quality programming and coordination across the organization. One of these core actions is Case & Information Management. The GBV IM/CM Specialist will work as part of this team to promote this approach within UNHCR at all levels, and in particular to support country operations to strengthen GBV Information Management and Case Management.

The position
The GBV IM/CM Specialist will support operations in using key systems and tools, including proGres v4, the GBVIMS/GBVIMS+, Dataport, KoBo, the UNHCR Safety Audit Toolkit, etc. A key part of the role will be working as part of the Gender-Based Violence Information Management System (GBVIMS) Technical Team to support UNHCR in its role as a key GBVIMS coordinating actor in the field. The GBVIMS is a multi-faceted interagency initiative to harmonize data collection on GBV in humanitarian settings, to provide a simple system for GBV project managers to collect and analyse their data, and to enable the safe and ethical sharing of reported GBV incident data. The GBVIMS has four components: the GBV Classification tool, the Standard Intake Form, the Incident Recorder and the Information Sharing Protocol. In 2015, in recognition of the fact that effective information management for GBV response is founded on case management service provision, a case management information management component was added. The Specialist will support operations to build capacity around case management to ensure the quality response programming and how to use information management systems to measure that quality.

To support quality Case Management, digital case management systems are an integral tool. The Specialist will work internally with other units to oversee and support the development as well as roll-out of the GBV module of proGres v4 as necessary.
The Specialist will also support related capacity development activities, including the corporate IM 4 CM Learning Program.
In addition to working with other key external partners, the GBV IM/CM Specialist will also work with other sections and divisions within UNHCR to ensure that GBV IM good practice is mainstreamed across and linked up with IM efforts in the organisation.

Duties and responsibilities
Under the direct supervision of the GBV Senior Advisor, the incumbent will be responsible for:

• Collect and analyse information to ensure appropriate priority countries have been selected for GBV IM support, including GBVIMS, proGres v4, Rapp offline module, Safety audit toolkit, roll out activities {via questionnaires, strategies, caseloads, needs).
• Support operations in identifying and analysing data protection risks and mitigation measures related to GBV case management and information management.
• Support UNHCR country operations to identify and use appropriate GBV IM tools and solutions in their contexts.
• Represent UNHCR on the interagency GBVIMS Technical Team.
• Organizing and facilitating trainings and workshops for key frontline actors on GBV information management and case management, including on GBVIMS, proGres v4, data analysis, case management and case management supervision.
• Supporting the development of capacity building plans and assessments for GBV information management and case management, including overseeing the CP/GBV IM4CM Learning Programme.
• Backstopping roll-out processes for GBVIMS, proGres and other GBV IM tools, including by providing regular on- and off-site technical support to UNHCR and partners and liaising with other UNHCR and external partners as necessary.

• Advocating with key stakeholders at senior management and working levels to ensure buy-in for GBV IM processes, including GBVIMS.
• Supporting the development of standardised tools and procedures for situation monitoring, Case management information management, GBV program reporting and other monitoring needs.
• Undertake other duties as required

Monitoring and Progress Controls

• Successful implementation of GBV IM tools in selected priority countries
• Increase GBVIMS and proGres v4 buy-in from all key stakeholders
• Facilitation of GBV IM and CM training workshops
• Technical support provided on case management and information management for GBV
• Performance will be monitored through weekly updates and scheduled performance reviews.

Essential minimum qualifications and professional experience required:


Master’s degree in social work, international relations, humanities/other related degree, or equivalent field and programming experience (advanced degree preferred)


➢ Minimum 6 years of previous experience working in a humanitarian context in a role that includes GBV prevention and response.
➢ Demonstrated work experience in information management and data analysis.
➢ Experience as a training facilitator.
➢ Experience in managing case management programmes is a significant asset.
➢ Previous work experience with UNHCR is desirable.


Key competencies

Excellent computer skills: advanced MS Word and Excel {including pivot table/chart analysis) is essential; experience with GBVIMS, KoBo, PowerBI and proGres v4 is an asset.

➢ Excellent analytical skills: advanced data analysis skills including the capacity to collect and analyse qualitative and quantitative data from various sources to produce meaningful analysis for strategic planning, programming, advocacy and other needs.
➢ Demonstrated organizational skills: the ability to work independently and productively in a fast-paced environment.
➢ Flexible work attitude: the ability to work productively, independently, and to handle requests or issues as they arise.
➢ Excellent interpersonal and communication skills: the ability to successfully and effectively communicate with people in a multi-cultural environment.

1 1 As a general rule, work experience is credited for its real time value (100%, 75%, 50%, etc). This includes relevant and well documented self-employment and free-lance work. The count of years of work experience starts from the date on which the required minimum education level was attained. Work experience in the following categories counts at 50% of its real-time value: General Service category at level 5 and below, National United Nations Volunteer (NUNV), Internship.


➢ Excellent knowledge of English is required.
➢ Good working knowledge of French, Spanish or another UN language desirable.

The successful candidate will be home-based. The consultant will be expected to undertake periodic travel to Geneva/Copenhagen to work with DIP colleagues, and field missions as necessary. All proposed travel will be regulated by Institutional Guidance on Travel Restriction in the context of Covid-19.

This contract runs until 31 December 2021. UNHCR is looking for someone who can start as soon as possible, ideally by 01 September 2021 at the latest. It concerns a full-time contract (40 hours per week) and will receive a monthly payment.

How to apply

To apply
Interested applicants should submit their letter of motivation, Personal History Form (PHF)
and CV to indicating Vacancy Number 12/FPS/DIP/2021 –
Information Management and Case Management Specialist (GBV in the subject of the email.

• Letter of motivation, addressing each of the personal requirements in the vacancy notice;
• Completed UN Personal History Form (P11) signed, including
• The UN personal History Form is mandatory;
➢ PHF form/Supplementary Sheet are available on;


The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, color, sex, national origin, age, religion, disability, sexual orientation and gender identity.


Individuals engaged by UNHCR through the UNOPS ICA modality are granted a carte de légitimation H by the Swiss authorities and do not benefit from any privileges and immunities from a Swiss tax, social security and health law point of view. These individuals bear responsibility for paying tax and complying with all legislation applicable in the duty station. In Switzerland, they are subject to Swiss tax and social security law as well as Swiss mandatory health and accident insurance as per below. More detailed information notices can be sent upon request. Individuals are expected to calculate their own estimated “net” pay, taking into account these obligations under Swiss law.

TAX: Individuals engaged by UNHCR through the UNOPS ICA modality should register themselves with the tax authorities of their canton of residence, declare their (worldwide) incomes and wealth and pay taxes on such incomes and wealth. The applicable tax rate may vary. It depends in particular on the amount of the annual salary and the wealth of the Individual, on their place of residence, on their deductible expenses (such as social security contributions, professional expenses, etc.) and on their marital/family status. A tax calculator available online might assist the Individuals in the estimation of the amount of their income tax and wealth tax. The 2018 tax calculator for the canton of Geneva is available on the following webpage:;jsessionid=FBB8D36F0C0D5EAFEBC79E7AC3911FFE.6098e0e5bfa06a6cd6f44d90d0c3356b

SOCIAL SECURITY: individuals engaged by UNHCR through the UNOPS ICA modality are subject to the following first pillar and associated insurances of the Swiss social security system (the “First Pillar Insurances”): Old Age and Survivors’ Insurance (AVS); Invalidity Insurance (AI); Loss of Earnings Insurance (APG); Unemployment Insurance (AC); Family Allowances (AF); Geneva Cantonal Maternity Allowance (AMat) / Vaud Family Supplementary Benefits (PCFam). Because of its status, privileges and immunities, UNHCR is not subject to the obligation to register its personnel with the Swiss social security authorities, nor to pay any social security contributions. In this context, the Individuals residing in Switzerland should register themselves with the relevant Swiss social security authority, i.e. the AVS compensation fund (caisse de compensation AVS) of their canton of residence, and pay the employee and employer portions of the social security contributions.

ACCIDENT INSURANCE: individuals engaged by UNHCR through the UNOPS ICA modality residing in Switzerland should register themselves with an authorised accident insurance provider and pay the employee and employer parts of the contributions in accordance with obligations under Swiss social security law. A list of authorised accident insurance companies is available on the website of the Office federal de la santé publique (OFSP)

HEALTH INSURANCE: individuals engaged by UNHCR through the UNOPS ICA modality should register themselves with an authorised health insurance provider within 3 months of their arrival in Switzerland/the beginning of their activities in Switzerland, or seek an exemption from the relevant Swiss authorities. They are free to choose a health insurance provider among the health insurance providers authorised to offer so-called “LAMal coverage”. A list of authorised health insurance companies is available on the website of the Office federal de la santé publique (OFSP)

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