Information Management Officer At Norwegian Refugee Council

Generic responsibilities

• Adherence to NRC policies, guidance, and procedures;
• Prepare and develop status reports as required by management
• Ensure proper filing of documents by maintaining the program-specific portion of data capture, analysis, and warehouse platforms (e.g. KoBo and SharePoint) is well organised and accessible.
• Provide technical guidance on the design of data capture processes
• Supervise data capture processes to ensure they are implemented according to plans and agreed on standards
• Provide analysis of information and data to address indicator reporting requirements
• Maintain program files, databases, and other archives documenting project progress

  Specific responsibilities
  Data handling, Reporting and visualization (60%)

• Develop and manage NRC’s core competencies units’ information management systems, platforms, and databases for the WaSH, shelter, ICLA, LFS,
• Education and Protection from Violence (PfV).
• Provide CC-level analysis for the outputs, outcomes collected data, verification data, etc.
• Produce documents for distribution and reporting and contribute to relevant elements of the reconciliation of deliverables (ROD).
• Support the development of the internal and external reports, focusing on the output and outcome achievements and progress under the supervision of CCs project managers and MEL coordinator
• Develop and maintain powerful dashboards and infographics to support the area programme by understanding the context, reflecting on achievements, and making evidence-based decisions.
• Systematically review datasets for deficiencies or errors based on data quality SOPs and advising on correcting any incompatibilities where possible
• Ensure that all program data collected include the minimum information required for follow-up and conducting the Post-Distribution/Delivery Monitoring (PDM) Assessments. E.g. beneficiary numbers
• Digitalise the data collection implemented by the project staff and Support the program data management staff in using the digital systems and tools
• Work closely with the IMs in the field and MEL coordinator on conducting regular data reviews
• Establish the protocols and systems necessary for remote support and client engagement (e.g. outbound calling, ticketing systems, etc.)
• Build mobile/digital data collection surveys for the field teams like Kobo.

  Communication and leadership (30%)

• Line management of the field-based Information Management Technical Assistants (IM Technical Assistants).
• Conduct regular meetings with the country office MEL team and IM TAs in the presence of the MEL Coordinator.
• Coordinate closely with the area office CCs project managers and country office MEL Team to provide all relevant and required support.

  Capacity Building (10%)

• Build the capacity of programme and field staff in relevant technical and management competencies (data capture, data cleaning, data management, data analysis…).
• Hold regular digital and data literacy sessions for all NRC staff based on a pre-set capacity-…[TRUNCATED]

Qualifications

Professional competencies

Experience: Minimum 2 years of experience in an international NGO, preferably in an emergency or post-conflict setting, preferably in M&E, Data management, or Information Management Systems (IMS)
Education: A Bachelor’s degree in information management, Data Science, Computer Science, or a related field is preferable
IM Experience: Thorough experience with developing databases and beneficiary-tracking tools
IM Experience: Demonstrated ability in electronic data collection, data cleaning, and analysis such as KOBO etc.
Data Analysis: Excellent knowledge of Microsoft Office such as (excel), databases, and data analysis tools
Data Analysis: Experience with qualitative and quantitative data collection and statistical analysis
Very Good in English, both written and verbal.

Context/specific skills, knowledge and experience: Context-knowledge: Knowledge of the context in Syria is preferred
Context-knowledge: Experience with remotely managed programming
Programme Knowledge: Previous relevant experience in WaSH, Shelter, ICLA, LFS or Education core competencies is a plus
Advantage: Experience in GIS, Oracle, SQL or Power Bi is an advantage
Personal Skills: Strong organisational and interpersonal skills
Personal Skills: Positive and professional attitude

Personal qualities

• Handling insecure environment
• Planning and delivering results
• Working with people
• Analysing
• Communication with impact and respect
• Coping with change

We can offer

-Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline.
-Contract period: till 31st December 2024 (subject to extension based on funding and performance).
-Duty Station: This position will be based in the NRC SRO office in Amman.
-Salary/benefits: According to NRC’s salary scale and terms and conditions.
-Please refer to the Job Description for additional details.
-Deadline for applications: 31 July 2024.