Information Management Officer, Rooted in Trust Sudan At Internews Network

ABOUT THE PROJECT

Internews is working at the frontline of the COVID-19 infodemic to ensure communities have access to timely, accurate, and responsive information, so that people can make well-informed health choices. Through the Rooted in Trust 2.0 (RiT) project, Internews aims to combat COVID-19 rumors and misinformation in 10 countries: Afghanistan, Lebanon, Brazil, Colombia, Mali, DRC, Zimbabwe, Iraq, Sudan and South Sudan. We work to create impact at the local level and inform approaches to rumor management at the global level.

In Sudan, Internews’ RiT project tracks COVID-19 related rumors and misinformation among conflict-affected communities, including on social media platforms, and through face-to-face discussions with community members. This regular feedback collection aims to inform and influence risk communication efforts by humanitarian and public health actors, and to support local media in disseminating accurate and actionable information that responds to communities’ COVID-19 information needs.

The project is supported by a Global Technical Advisory team made up of media, humanitarian, data science and information management experts. In Phase 1 of the project, we collected more than 19 thousand rumors in 14 languages and supported more than 30 local trusted information providers. In this critical phase of the pandemic, we will build on these efforts to listen and respond to the information challenges faced by vulnerable groups in humanitarian contexts, encouraging open dialogue between citizens and scientists and stronger and more collaborative partnerships between information providers (such as local media) and humanitarian and health sources.

ABOUT THE OPPORTUNITY

The Information Management Officer will be responsible to ensure optimal information management across the Internews network at local and country levels. The Information Management Officer will focus on collating qualitative information like social media interactions, questions from audiences on radio and TV shows, concerns and questions as collected by CSOs and national NGOs, and where relevant, feedback collection by other humanitarian actors, and then ensuring it is cleaned, collated an organized in a consistent and continuous way in support of local and regional content production and informed decision-making among humanitarian and health actors.

LOGISTICS

This is a remote-based position. Preference will be given to candidates with demonstrable knowledge of the Sudanese context. Candidates based anywhere in the world will be considered. However, you must have work authorization in your location that does not require sponsorship from Internews. Additionally, there are locations in which Internews is not able to support fully remote work.

Wherever possible, we work to try to find solutions for international hiring that work for both the company and the candidate. This means that some of the particulars around the offer for a role will be dependent on several factors, and that the benefits and salary structure that apply to a position will be based upon the candidate’s location and where the role is hired.

Applications will be reviewed on a rolling basis, so candidates are encouraged to apply soon.

This is a limited duration position, with an expected end date in December 2022.

OUR COMMITMENT TO FOSTERING A CULTURE OF BELONGING

We are an organization of dynamic, mission-driven individuals who are passionate about our core values and about supporting positive change in the world. we pride ourselves on our commitment to innovation and flexibility. We believe that diverse teams are strong teams and work to support an ethic of belonging, dignity, and justice for all people. Our current team includes a mix of genders, parents and non-parents, and people of multiple races, nationalities, ages, sexual orientations and socio-economic backgrounds. We are an equal opportunity employer and encourage candidates of all races, genders, ages, orientations, ethnicities, and national origins to apply, and welcome those with alternative backgrounds and experiences.

DAY-TO-DAY TASKS will include:

• Collate and clean up data from different data streams (face-to-face, listening groups, social media, local media, etc.) to enable data analysis in a continuous and consistent way;
• Provide training to relevant partners to improve qualitative data collection;
• Contribute to data analysis by producing content for humanitarian organizations and public health sector;
• Contribute to the production of rumor bulletins through data visualization and graphic design;
• Ensure timely, consistent and accurate documentation of data to help turn qualitative data into useful content for vulnerable populations;
• Provide regular updates to the Data Analyst on relevant topics and trends;
• Support Monitoring and Evaluation activities to assess impact, reach and quality of the ongoing project;
• Support a team of Community Liaisons to maintain data collection best practices and minimum standards;
• Other duties as assigned by supervisor;
• In all duties, demonstrate an understanding of and commitment to upholding Internews’ Core Values.

QUALIFICATIONS WE’RE LOOKING FOR

• Fluency in Arabic and English; knowledge of other local languages is an advantage
• Strong research, information management and/or monitoring and evaluation experience in development/humanitarian contexts
• Strong data management skills, including thorough understanding of qualitative and quantitative data
• Strong Excel skills
• Data visualization skills and knowledge of relevant software
• Strong understanding of the humanitarian system to ensure data collection (Kobo, ODK) and provision follow the Core Humanitarian Standards
• Experience designing and visualizing qualitative data in reports
• Self-motivated and able to work in a fast-paced environment
• Strong understanding of, and commitment towards editorial values of the project
• Self-reliance, resourcefulness, good problem-solving skills and flexibility
• Creativity and curiosity
• Strong interpersonal communication, organizational, teamwork, facilitation and presentation skills
• Strong writing skills and proven ability to produce high-quality work under tight deadlines