Information Technology Assistant At Save the Children

ROLE PURPOSE:
Responsible for IT services, implement IT management systems, and provides daily technical support to users on information management tools and technology infrastructure for all staff in the office, and ensure high delivery of IT services that capture and enable the storage and processing of data. This will include responding to IT support requests via the helpdesk system, email, phone, or verbal reports, troubleshooting, and performing assigned IT projects. As well as preventing and rapidly responding to potential IT problems with line manager’s or supervisor’s directives,

SCOPE OF ROLE:

Reports to: IT Leader in the County Office.

KEY AREAS OF ACCOUNTABILITY:
* Provide client support and technical issue resolution using the SCI helpdesk system.
* Identify information technology strategies and implement them in line with the SC Iraq Country Office objectives.
* Provide client support and technical issue resolution via email, phone, and other electronic medium and SCI helpdesk system.
* Ensure that Save the Children staff in Diyala and Kirkuk remains in compliance with all SCI Global and Iraq IT Security Policies, IT Acceptable Usage Policy, and Mandatory Reporting Policy as it pertains to IT.
* Ensure IT services are accessible and equipped with current hardware and software.
* Identify and prepare hardware for disposal when appropriate and ensure the hardware is stripped and secured before disposal and should be disposed of following SCI/donor guidelines.
* Carry out routine checks on electronic equipment in order to prevent their damage due to improper connections and operations or adverse acts of computer viruses.
* Maintain physical security to IT equipment and offices.
* Maintain wired and wireless networks, desktop and server computers, peripheral computer equipment, e.g., printers, scanners, projectors, etc.
* Networks administration; Routine checks to ensure optimal performance of LAN/WAN.
* Follow up with the IT Leader and assist in any way possible if needed.
* Participate and represent SCI in any inter-agency IT-related meetings or seminars.
* Willingness to travel regularly and in difficult circumstances.

Provides administrative support, focusing on achievement of the following results:
* Maintenance of an up-to-date inventory of the software and hardware;
* Maintenance of a library of IT-related reference materials related to the office.
* Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Administration and Procurement Teams;

BEHAVIOURS (Values in Practice)
Accountability:
* holds self-accountable for making decisions, managing resources efficiently, achieving and role modeling Save the Children values
* Holds the team and partners accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance, and applying appropriate consequences when results are not achieved.
Ambition:
* sets ambitious and challenging goals for themselves, and their team takes responsibility for their personal development and encourages their team to do the same
* widely shares their vision for Save the Children, engages and motivates others
* future-orientated thinks strategically and on a global scale.
Collaboration:
* builds and maintains effective relationships with their team, colleagues, Members, and external partners and supporters
* values diversity sees it as a source of competitive strength
* approachable, good listener, easy to talk with.
Creativity:
* develops and encourages new and innovative solutions
* willing to take disciplined risks.
Integrity:
* honest, encourages openness and transparency; demonstrates the highest levels of integrity
QUALIFICATIONS:

Education & Experience:
* Bachelor’s degree in Computer Science; or related field with relevant certifications in hardware and software management and application (Microsoft Certification)
* familiar with all the day-to-day aspects of managing the IT needs of an organization, with specific areas of the role involving: familiarity with Windows and MS Office Products (Word, Excel, PowerPoint, Access, Outlook, Teams, SharePoint), LAN/WAN infrastructures (routers, modems, switches, etc.); troubleshooting and administering a Microsoft Windows-based network (LAN) and servers; good working knowledge of Windows server and domain system configuration, antivirus software for workstations and servers, etc.;
* 1 to 3 years experience in IT Support.
* Fluent in Arabic and a functional level of English communication is required, Kurdish is advantage.

Knowledge & personality:
* Shares knowledge and experience and provides helpful advice to others;
* Ability to provide IT support services including IT hardware/ infrastructure support, ERP support, other IT applications support, and maintenance;
* Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, knowledge of Microsoft Windows network administration.
* Creativity and self-initiative, high degree of follow up and giving feedback, and meeting deadlines
* Focuses on results for the staff and responds positively to feedback;
* Consistently approaches work with energy and a positive, constructive attitude;
* Demonstrates openness to change and ability to manage complexity.

The Organisation
We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard.

We are working towards three breakthroughs in how the world treats children by 2030:
* No child dies from preventable causes before their 5th birthday
* All children learn from a quality basic education and that,
* Violence against children is no longer tolerated

We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued.

Application Information:
Please apply using a cover letter and up-to-date CV as a single document. Please also include details of your current remuneration and salary expectations.

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Save the Children does not charge a fee at any stage of the recruitment process.